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1.
《The Reference Librarian》2013,54(44):161-172
Guidelines developed by the American Association of School of Librarians and the Reference and Adult Services Division of the American Library Association can aid school library media specialists in the planning, implementation, and evaluation of reference and information services for the school community. This article discusses the value of such professionally sanctioned guidelines and uses two documents, Information Power and "Information Services for Information Consumers," as the basis for a checklist for assessing building-level school library media reference services. Media specialists can use this checklist in evaluating and upgrading reference services within their schools.  相似文献   

2.
Abstract

A library and media center orientation program was developed for administrators, faculty and support staff after examining their information seeking behaviors, prior research, and demographics of this group. The goal of the orientation was to promote the library's and media center's services and resources; to encourage this user group to make use of them; and to teach the basic skills needed to address their information needs. This article includes a literature review; explanation of the processes involved in creating a library orientation program for this group; and discussion including ideas and thoughts as to where further research about this user group or library orientation programs might be beneficial.  相似文献   

3.
The University at Buffalo Health Sciences Library provides reference and instructional services to support research, curricular, and clinical programs of the University at Buffalo. With funding from an NN/LM MAR Technology Improvement Award, the University at Buffalo Health Sciences Library (UBHSL) purchased iPads to develop embedded reference and educational services. Usage statistics were collected over a ten-month period to measure the frequency of iPad use for mobile services. While this experiment demonstrates that the iPad can be used to meet the library user's needs outside of the physical library space, this article will also offer advice for others who are considering implementing their own program.  相似文献   

4.
An increasing number of medical school libraries offer chat service to provide immediate, high quality information at the time and point of need to students, faculty, staff, and health care professionals. Part 2 of Chat Reference Service in Medical Libraries presents a snapshot of the current trends in chat reference service in medical school libraries. In late 2002, 25 (21%) medical school libraries provided chat reference. Trends in chat reference services in medical school libraries were compiled from an exploration of medical school library Web sites and informal correspondence from medical school library personnel. Many medical libraries are actively investigating and planning new chat reference services, while others have decided not to pursue chat reference at this time. Anecdotal comments from medical school library staff provide insights into chat reference service.  相似文献   

5.
《The Reference Librarian》2013,54(25-26):449-464
That the reference interview is a communication process has long been recognized in the library profession. Reference librarians must be able to relate effectively to all types of patrons in order to deliver quality service. Communication in the reference interview is both verbal and non-verbal, and these two elements must be in harmony if the interview is to be effective and the library patron to receive the information he/she is seeking. Realizing the importance of good interviewing techniques to success as a reference librarian, library educators are now devoting more time to the interview in reference courses, utilizing approaches which are both theoretical and practical. In this paper, the value of the practicum to the teaching and learning of interviewing techniques is emphasized, and various methodologies for offering such field experience are explored. The instructional programs in several library schools are discussed, with particular emphasis on the author's school, and a possible reference practicum program is outlined.  相似文献   

6.
《The Reference Librarian》2013,54(93):99-108
Abstract

E-mail reference has been utilized as a reference tool in academic libraries since the early 1980s. Today it is one of the most common media for providing digital reference service. An important aspect of providing any service is evaluating users' satisfaction levels with that service. Users of the Ask-A-Librarian e-mail reference service at a large academic library over a ten-month period voluntarily completed a seven item web-based questionnaire. The results indicated that the majority of respondents were satisfied with Ask-A-Librarian overall. This paper discusses how the library used the survey results to improve the existing service, and to implement a new one-chat reference. Reference service providers should not only ask users for feedback on existing services, but also should include them in the planning and design phase of new services. In doing so, they demonstrate their commitment to providing adequate and appropriate services to their patron community, and ultimately can save their institutions time and expense.  相似文献   

7.
This article provides a theoretical model for understanding embedded librarianship by introducing an Embedded Ecosystem Framework (EEF) and toolkit to evaluate the health of an embedded program in an academic setting. The toolkit measures the tangible services and the intangible relationships with users in embedded programs under the framework's four facets: Actions, Awareness, Perceptions, and Impact. The Actions facet is measured by traditional library reference metrics, while Awareness, Perception, and Impact measures such as program awareness, self-reported academic gains, or service satisfaction are measured by a survey as well as individual and class evaluations. Analysis of data trends can indicate gaps in services provided or utilization of services by specific user groups to encourage more active engagement with their communities. The toolkit is customizable to fit other embedded librarian programs.  相似文献   

8.
The School of Public Health at Saint Louis University is located at a greater distance from the library than other programs on the main medical center campus. Physical distance diminishes the ease of access to direct reference services for public health users. To bridge the gap, the library developed the Mobile Reference Service to deliver onsite information assistance with regular office hours each week. Between September 2006 and April 2007, a total of 57 in-depth reference transactions took place over 25 weeks, averaging 2 transactions per week in a 2-hour period. Overall reference transactions from public health users went up 28%, while liaison contacts with public health users doubled compared to the same period the year before. The Mobile Reference Service program has improved library support for research and scholarship, cultivated and strengthened liaison relationships, and enhanced marketing and delivery of library resources and services to the Saint Louis University School of Public Health.  相似文献   

9.
《The Reference Librarian》2013,54(49-50):205-216
As the next millennium approaches, libraries must change and evolve in the very near future in order to survive. Reference services can no longer stay behind a desk or wihtin a building's walls. Instead, reference librarians must examine their clientele, determine their unique information needs, and develop and market appropriate collections and services. The changing instructional paradigm in America's classrooms provides an opportunity for reference librarians to modify and expand their efforts to encourage information use and literacy for education faculty, student teachers, classroom teachers and administrators. This paper briefly discusses present day information seeking and library use by educators and then suggests new overtures to this library patron community.  相似文献   

10.
A secondary analysis of a user survey administered in 13 public libraries examined user ratings of reference services by transaction type. Transaction type is defined dichotomously as self-generated (users transacting questions they have determined for themselves) or imposed (agent users in the library seeking information on behalf of someone else). Users with self-generated questions rated library services lower than did users with imposed questions. Both groups rated the library experience lower than their reference desk experience, and imposed queries were responsible for proportionately higher “first time” use of the reference desk. No significant difference existed between groups for ratings of finding useful information in the library, finding everything wanted in the library visit, frequency of library use, or levels of attained formal education. There were significant differences found for ratings of the reference librarian's service behaviors, user satisfaction with reference service, and frequency of reference desk use.  相似文献   

11.
论文通过网络调查的方式,对国内外40所知名图书馆的咨询服务现状进行调查,并通过若干典型案例得出了一些改进图书馆咨询服务工作的启示：图书馆应拓展咨询服务方式,积极利用社交网络工具开展咨询,重视图书馆主页及咨询页面的实用性、美观性和亲和力,加强特色服务和校友服务,加强馆员培训,建立与用户沟通的长效机制,提高咨询服务质量。  相似文献   

12.
《The Reference Librarian》2013,54(45-46):93-110
Penfield Library at SUNY Oswego is in its fourth year of an innovative program to bring cultural diversity to its reference services. Jointly sponsored by the Library and the Office of Learning Support Services, the Library Reference Assistant (LRA) Program recruits and instructs students of color and non-traditional students in assesting librarians at the Reference Desk. Involving these students in the process of providing reference services makes a strong statement about our confidence in their ability to succeed and to serve as role models for non-traditional students and students of color. The sucess of the LRA Program has required a strong commitment on the part of both librarians and student participants in the development and implementation of this program. The LRA Program is serving as a model for similar programs in other SUNY libraries.  相似文献   

13.
在全媒体时代,信息的传播路径、方式发生的多样化将改变图书馆的服务形态,图书馆参考咨询服务必将迎来新的变革。通过阐述全媒体的内涵和特点,分析全媒体时代给高校图书馆参考咨询服务带来的影响,论述高校图书馆如何借力全媒体创新参考咨询服务模式,为用户提供更专业化的服务。  相似文献   

14.
《The Reference Librarian》2013,54(44):95-106
Multimedia technology provides new methods for the presentation of information from which people may gain knowledge. As simultaneous access to large amounts of information in a variety of formats presets new challenges to students who use multimedia resources for research and learning, school library media specialists must help students develop the informaiton skills required to meet these challenges. This article presents an exploration of the ways in which students use a multimedia resource to achieve a research task, the similarities to and differences with using a print-based resource and their implications for school library instructional programs and services.  相似文献   

15.
《The Reference Librarian》2013,54(82):69-105
Abstract

The Illinois Fire Service Institute (IFSI) Library, established in 1990 to support instructional teaching and research, continued to support the academic programs in the Institute while initiating and developing its Outreach Program in 1998. This program provides library and information services to Illinois fire departments and firefighters throughout the state. Since establishing the Outreach Program, the IFSI Library has accumulated more than 7,000 entries in a “Reference Request Database.”

This paper reports and analyzes the data, including request methods, delivery methods, types of requests, and types of resources. Trends indicate a change over time in request and delivery methods. Different regions of the state and different user groups have begun to use the library. The research can serve as a model for designing, developing and evaluating outreach reference service in a special or small library dedicated to meeting the information needs of remote library users.  相似文献   

16.
虚拟参考咨询服务规范研究及其应用   总被引：21，自引：0，他引：21  
介绍和评析了国际常见的虚拟参考咨询标准规范,包括《IFLA数字参考咨询指南》、RUSA《虚拟参考服务实施与维护指南》、《QuestionPoint成员指南》和《K12数字参考服务信息咨询专家指南》,以及NISO推出的技术标准之一《问题/答案流程处理协议》、VRD制定的QuIP(《问题交换协议》)、KnowledgeBit、AskERIC的网络资源选择标准等。通过对这些规范的分析并结合虚拟参考咨询服务开展的实践,探讨了虚拟参考咨询服务规范制定的必要性、制定原则和内容以及应用发展等。并以CVRS(CALIS分布式联合虚拟参考咨询服务系统)项目的规范制定为案例,介绍了《CALIS虚拟参考咨询服务规范》的内容。  相似文献   

17.
The nature of music collections and their use means that patrons have always required specialized guidance from librarians to access what they need. Currently, library patrons' expectations are growing as collections and their delivery modes evolve. Music reference services must adapt to effectively address these needs. This article examines the challenges to delivering effective music reference service, the basics of reference assessment, and how assessment models such LibQual+, the Wisconsin-Ohio Reference Evaluation Program, and the Reference Effort Assessment Data Scale can help librarians build patron-centered music reference services.  相似文献   

18.
As information and communication technologies (ICTs) become increasingly prevalent in modern society, improving students' competency with these technologies has become a key focus of 21st century education. Given the interdisciplinary and information rich nature of ICTs, many advocate for school librarians to actively promote their integrative use across the K-12 curriculum. This article asks, “Are school library media professionals adequately prepared for the task of integrating technology and skills into instruction?” It explores the perceived ICT competencies of students enrolled in school library certification programs and the use of ICTs in their school library education programs. Factors identified for discussion include the age of students enrolled in school library certification programs, the evolutionary process of ICT curricular integration, and perceived preparedness to integrate ICTs into instruction despite self-reported low competency levels with many of emerging technologies. Concluding comments encourage design of authentic and meaningful learning experiences that incorporate and promote the integrative use of ICTs in school library certification programs.  相似文献   

19.
The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell us of their visions for the profession, or to tell us of research that is going on in library schools. We hope to provide fresh perspectives from those entering our field, in both the United States and other countries. Interested faculty of graduate library and information science programs who would like their students' ideas represented in these pages are invited to contact Nancy H. Dewald at nxd7@psu.edu.

Martha Stortz is a student in the Library and Information Science (LIS) program at the University of Western Ontario. In this essay she offers her perspective on the teaching of librarianship.

The University of Western Ontario's LIS program is part of the Faculty of Information and Media Studies (FIMS) and enjoys the benefits of interdisciplinarity brought about by collaboration with other FIMS programs such as Journalism and Media Studies. Originally founded as the independent School of Library and Information Science in 1967, the school merged with other programs in 1996 to form FIMS. Two major LIS programs of study are offered: one leading to the Master of Library and Information Science (MLIS) and the other to the Doctor of Philosophy (PhD). The MLIS program is accredited by the American Library Association.

*****  相似文献   

20.
This study is the first investigation into the types of contents in young adult (YA) web pages in public library websites in Japan. The study reveals that YA web pages, in general, place more emphasis on providing guidance on YA services, on helping young adults with regular learning, on the use of information resources for reference services, and on improving the communication abilities for young adults, rather than on providing research assistance to adults on YA services. Furthermore, an IRIS (Information Reference Instructional Sharing) Contents Model is proposed for YA web pages, whereas an IRIR (Information Reference Instructional Research) Contents Model is presented for children’s web pages, based on the differences between the contents of YA web pages and those of children’s web pages.  相似文献   

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