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1.
《Public Library Quarterly》2013,32(1-2):63-72
The article highlights the functions of the public Ii- brary. It acknowledges the contributions of some authors on the pat- tern and development to the literature of public library services in Nigeria and then analyzes the characteristics of the services. The concept and processes of Information and Referral (I & R) service are explained. There is a recommendation that public library should set up I & R service to enhance the awareness of public library ser- vices. The problems likely to militate against an efficient I & R ser- vice are examined. It avers that there are good prospects for an I & R service in Nigeria and urges the public libraries to embark on the service. 相似文献
2.
《The Reference Librarian》2013,54(21):15-29
Small public libraries with few professional and support staff often exist in areas distant from urban libraries. If their communities do not have an effective Information and Referral (I & R) system, the library director may consider seeking a State Library grant to establish an I & R service in the community. Clear-cut goals and objectives, an awareness of the need for coordination and cooperation with other agencies, are all essential to a successful grant application. This article describes the outcome of a grant which made possible The Bridge, an I & R service for a county of 50,000 people. Evaluation after a year of operation shows that the essential goal of establishing and operating such a service has been reached. Suggestions for improvement are noted. 相似文献
3.
《The Reference Librarian》2013,54(21):165-172
As urban communities have expanded and changed over the years, so too have the services of public libraries evolved to reflect the needs of their constituencies. The last fifteen years have given rise to library-based community information and referral (I & R) services whose purpose is to direct the patron to resources and/or organizations which might help answer his/her questions or solve higher problems. Well-developed listening skills are essential for the delivery of I & R service, and providers might benefit from viewing various videocassettes concerned with this subject. For library I & R providers, these videos are often available in the film department where they work. 相似文献
4.
《The Reference Librarian》2013,54(21):155-164
Information and Referral (I & R) should be an integral part of the programs sponsored by a special library in any setting. This paper describes the activities of a special library and information center in the human services field and outlines the theory and service elements I & R agencies and libraries have in common. 相似文献
5.
《The Reference Librarian》2013,54(21):121-134
This article presents a new library-based model for I & R called SENIOR CONNECTIONS which is operated by older volunteers and student interns from Schools of Library Science and Social Work with the guidance of library-staff I & R Coordinators. This I & R model combines professional informational skills (librarian) and human relations skills (social worker) plus the rich resources and capabilities of older volunteers. Students and volunteers participate in the I & R training program which is conducted jointly by faculty from both professional schools to develop a cadre of skilled volunteers and professionals. Serving as both an information center and helping service, SENIOR CONNECTIONS is targeted to promoting local access to information and resources for older residents. By utilizing the existing library staff, interns and volunteers, SENIOR CONNECTIONS operates as a service-effective and cost-efficient program. 相似文献
6.
《The Reference Librarian》2013,54(21):81-93
The late '60s saw public libraries moving toward the establishment of information an a referral service through the creation of neighborhood information centers. The Prince George's County Memorial Library System, in Maryland, was one of those systems, establishing CLIC, the Community Library Information Center, in 1971. CLIC was housed in a neighborhood branch library, located within the Model Cities Area. Funded by the federal Model Cities (MNA) program, the service was designed to serve residents and human service providers in the Model Cities Area. Whcn the CLIC proposal was initially conceived, certain basic questions were generated: 1. Can an Information, Referral and Follow-Up (I. R & F.) service be established in a neighborhood branch library, dealing with a limited(geographically) clientele and a limited range of agency services? 2. Can the techniques of an I.R. & F. begun in a decentralized way (i.e. in a neighborhood branch library) be made applicable to and/or serve as a base for a subsequent centralization and dissemination throughout a large county? This article traces the history and discusses the various functions performed by the CLIC! service over the past IS years in an effort to provide answers to those questions. 相似文献
7.
《The Reference Librarian》2013,54(54):11-20
The sheer power and scope of Internet information services are o~eninet:h e oublic's eve to the volume of information available in akay &at tr&ional 6brary service points have never quite managed Are librarians missing the point in how information options are presented to the public? Do we need to shift ow emphasis on the importance of specific skills and abilities required by front line librarians? Or, do we need to emphatically emphasize service as a primary mission in library services? In addition to basic core competencies, today's reference librarian must be committed to providing superior public service to library clientele and that commitment must be immediately apparent to each user. 相似文献
8.
《The Reference Librarian》2013,54(22):81-91
Twenty-four public and academic reference librarians were surveyed for the purpose of obtaining information about the services if any, that they currently provide for information brokers, the appropriateness of providing reference services for those who market the information obtained, and whether or not reference departments of public and academic libraries should provide competing fee based reference services. Few public or academic librarians objected to providing reference services for information brokers. Academic reference librarians expressed the view that service should not interfere with services for their primary clientele. Public reference librarians generally held the opinion that their services should be available to all and had already been provided for with public funds. Both public and academic reference librarians expressed concern about qualifications of some commercial suppliers of information as this effected their relationship with them. Public reference librarians were of the opinion that information brokers did not compete with the library and the library should be hesitant about providing fee based reference services. Academic reference librarians were divided in their opinoins about the latter. 相似文献
9.
《The Reference Librarian》2013,54(39):53-64
The Sterling C. Evans Library at Texas A&M University is presently involved in a large scale building expansion program which includes the creation of a reference area for the new branch library and the expansion of the two existing reference points in the main library. These three reference areas are actually quite distinctive and reflect different service needs. The authors propose that the decision-making model Evans Library is using to plan possible solutions for these needs can serve as a guide for managers in special, public or academic libraries of varying sizes. The model takes into consideration clientele, staffing, physical arrangement and ergonomics. 相似文献
10.
《The Reference Librarian》2013,54(21):135-153
The social service dimensions of organizing and delivering information and referral services (I & R) are explored. The overarching purpose of I & R is identified as assuring access to human services for persons in need. In striving to guarantee access, the information and referral service encounters three complex domains - the nature of the client and client need, the nature of social service provider agencies, and the social service system or network as a whole. Aspects of each domain limit the effectiveness of information giving and the utility of advances in information technology. Comprehensive I & R must include the additional functions of casework assessment, crisis intervention, case advocacy, systems advocacy, and participation in social planning/community problem solving. Several case illustrations are included. Interdisciplinary staffing is suggested to more effectively blend information and social service skills for the information and referral agency of the future. 相似文献
11.
《The Reference Librarian》2013,54(30):45-58
Entry level reference librarians must make a rapid transition from the reference classroom to the scheduled service hours at the reference desk. A questionnaire was sent to academic and public librarians to ask them to list the most important items of information or abilities they find they need to teach the entry level librarian. This is a brief discussion of relevant literature and a report of the 72 per cent return on the questionnaire. Five "needs" surfaced as ranking high for each type of library with three listed in common. Some suggestions are given for developing in-service education programs for reference librarians. 相似文献
12.
《The Reference Librarian》2013,54(20):89-103
This paper explores the role of the reference librarian in an interdisciplinary field bridging scholarly and policy information, and in a library that serves the public, academic, business and policy communities. After considering the nature of women's studies and policy studies, the author reviews recent literature on the changing role of the librarian in providing specialized research and reference services, finding the emergence of a proactive, client-centered, multifunction model. Through an examination of the diverse activities in women's policy issues in Washington DC, the author shows the ability of the librarian to merge reference service, research consultation, outreach, collection development, and bibliographic instruction. In monitoring the field within and outside the library, the librarian becomes established as an independent authority and can offer well-informed service to policymakers, analysts, students, the media and political groups. The paper summarizes the benefits and problems for the librarian and the patrons in this individual approach to public service. 相似文献
13.
[目的/意义]美国公共图书馆开展游戏服务已历160余年,游戏已然成为实现图书馆改良社会、教育教化职能的有效手段和转型融入社区的重要工具.分析其发展模式及成败得失,对我国公共图书馆开展游戏服务有借鉴作用.[方法/过程]采用文献研究法,通过对1915年至今100余年来200余篇图书馆游戏相关学术文献的分析和梳理、总结美国公共图书馆游戏服务的发展脉络、服务模式和重要推手. [结果/结论]图书馆的自拓展努力,各级协会的引导,公司、基金会等平行机构的合作,教育机构的智力支持,社会力量的参与等合力是美国公共图书馆游戏服务开展的重要支撑体系. 相似文献
14.
《The Reference Librarian》2013,54(30):145-155
A critically important component for all new and continuing reference librarian training is the rapidly changing demographic climate at academic library reference desks. Public libraries have historically been the primary public service agencies dealing with diverse clientele. Academic librarians must rapidly catch up with them, as well as with other fields - business, education, social work - for whom the word "multicultural" is already integrated into their lexicons. Isolated academic libraries throughout the country are pioneering with public service training programs that reflect these dramatic changes in clientele. Further, general suggestions are put forth outlining the significance of shared goals, administrative support, and an understanding of the issues as necessary prerequisites to any multicultural training program. 相似文献
15.
《The Reference Librarian》2013,54(21):109-119
Although not commonly acknowledge, Information & Referral (I & R) services are now an integral feature of many public academic libraries. Two such special services offered in Hclm-Cravens Library, Western Kentucky University, illustrate this development. The Grants Information Center, which evolved from a Foundation Center Cooperative Collection, identifies funding sources for a wide variety of research and developmental projects for acadcrnic and public pakons. The Library's map collection performs a similar function with respect to nonlibrary sources of caitographic information and map products. Both services enhance the library's contribution to the university and to its larger community. 相似文献
16.
17.
《The Reference Librarian》2013,54(33):191-205
Busy reference desks in academic libraries have more than enough to do to try to meet the information and reference needs of the students, faculty and staff in their own institutions. Any college or university library, however, that is located in an urban or suburban environment will undoubtably face a demand for service from high school students and their teachers, particularly in locations where increased emphasis is placed on research and independent study in the secondary school curriculum. The University of Waterloo Library responded to this need by working cooperatively with secondary school libraries and public libraries in the community through the creation of a Librarians' Liaison Committee. The ongoing work of this committee has resulted in the delivery of a highly successful service to this segment of the local population. 相似文献
18.
[目的/意义] 持续改进用户服务是大学图书馆可持续发展的根基,但当前的用户服务研究对图书馆现实服务的提升作用不明显。尝试在图书馆引入定标比超法,为图书馆服务提供一种实用、有效的优化方法和改进思路。[方法/过程] 梳理当前图书馆服务优化的常用方法和定标比超在图书馆界的应用,提出多目标定标比超在图书馆服务优化中的实施流程。选择一家高校图书馆与两家目标图书馆开展实证研究,建立新信息环境下包括三大层次、11项二级指标和46个评价项目的服务评价指标体系,分析本馆用户服务劣势和目标馆优秀实践,拟定服务优化的赶超方案。[结果/结论] 定标比超法之于图书馆服务领域,是一种务实、有效且易于操作的方法,为图书馆管理与创新提供了新的思路;加入新媒体服务、新技术采纳等评价内容的指标体系为今后图书馆评估指标的制订发挥参考作用。 相似文献
19.
高校图书馆虚拟参考服务的现状与发展 总被引：2，自引：0，他引：2
虚拟参考服务是图书馆参考咨询工作的发展趋势。文章通过对我国“211工程”高校图书馆的调研,分析了当前高校图书馆虚拟参考服务的现状和存在的问题,提出了发展高校图书馆虚拟参考服务的几点建议。 相似文献
20.
Matthew Baker 《Public Services Quarterly》2013,9(3):264-270
The Future Voices in Public Services column is a forum for students in graduate library and information science programs to discuss key issues they see in academic library public services, to envision what they feel librarians in public service have to offer to academia, to tell us of their visions for the profession, and to tell us of research that is going on in library schools. We hope to provide fresh perspectives from those entering our field, in both the United States and other countries. Interested faculty of graduate library and information science programs who would like their students’ ideas represented in these pages are invited to contact Nancy H. Dewald at nxd7@psu.edu. Matthew Baker is a recent graduate of the Simmons Graduate School of Library and Information Science (GSLIS). Here he makes the case for librarians to recognize both the strengths and limitations of technology, and to guide students toward that recognition as well. Founded in 1902, Simmons GSLIS (http://www.simmons.edu/gslis/) is one of the country's oldest library and information science programs. With campuses in Boston and South Hadley, Mass., the school is ranked by U.S. News & World Report among the Top 10 in the nation. GSLIS offers master's and doctoral programs, along with postmaster's licensure and certificate opportunities and continuing education workshops. Master's degree students can choose concentrations in Archives Management, School Library Teacher, or Library and Information Science; doctoral students focus either on Library and Information Science or Managerial Leadership in the Information Professions. ***** 相似文献