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web2.0作为新一代的互联网新技术,其优越性正在得到越来越广泛的应用。本文从知识管理的演变说起,介绍了web2.0在知识管理中的应用,主要包括web2.0与知识管理的相关性、知识管理流程中的web2.0技术、web2.0工具在知识管理中的作用,得出知识管理人员若能充分利用这个更加开放、更为个性化的数字环境,将促进知识管理的发展。 相似文献
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顾客知识管理及其对竞争优势的贡献 总被引：6，自引：1，他引：6
顾客知识管理不同于知识管理,也有别于顾客关系管理.知识管理聚焦于组织内部员工之间的知识共享;顾客关系管理聚焦于公司收集到的结构化的交易数据;而顾客知识管理则聚焦于驻留于顾客心中的知识.顾客知识能力是一种潜在的竞争优势来源,通过适当的开发和培育,它能够提高新产品的成功率,而且能够在竞争对手之前捕获市场机会. 相似文献
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本文阐述了在富媒体环境下和数字化校园建设的架构下,数据的类型和集合不断增加,技术发展推动新一代图书馆知识资源建设和知识规划的变革,富媒体环境下信息技术和资源类型使新一代图书馆的服务框架、资源框架、知识链框架、管理框架（质量控制框架）、技术支撑框架、数字空间知识框架、外部辅助框架等发生变化。具体影响有环境、空间、资源、新技术、管理、协同关系、实现流程、服务、使用、安全、保存、外包、交互等知识存储、利用、发展因素,富媒体和信息技术集成了以数据为基础的知识机构、知识组织、知识共享等各种资源因素之间的复用关系,这些关系与组合构成新一代图书馆新技术新媒体推动下的富媒体虚拟知识运行机制、知识服务及知识服务支撑、资源整合（Open Access、机构知识库）、管理策略、知识空间复用等。 相似文献
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Scholars have acknowledged customer knowledge management (CKM) as a key strategic resource for improving innovation and supporting long-term customer relationship management. This study provides a deeper understanding of the internal antecedents of business innovation capacity overcoming previous approaches. A model that had not previously been tested was used to analyse the role of customer collaboration and CKM – measured as a second-order construct – in innovation processes and marketing results. To test the model, structural equation modelling (partial least squares) was applied to a random sample of 210 Spanish companies. Results confirm that CKM and customer collaboration are antecedents of innovation capacity and marketing results. Furthermore, the effect of CKM is greater than the effect of customer collaboration. This paper provides a basis for managers to encourage innovation in their companies and explains how managers can improve marketing results. 相似文献
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在不确定性快速增长的情况下,应对技术管理内生复杂性是进行有效技术管理的重要任务。从复杂性的基本特征入手,在建立技术管理内生复杂性分析框架的基础上,对技术管理内生复杂性的来源进行了研究,构建了技术管理系统内生复杂性的测度模型并进行了实证研究。研究结果表明,技术管理内生复杂性来源于知识、参与者、工具和过程四个要素的复杂性;每个要素的复杂性来源于其自身的构成状况和关系状况;各要素复杂性概率的均等化分布会导致内生复杂性增大。实证研究还展示了技术管理系统内生复杂性的评价和管理过程,表明本研究能够为技术管理复杂性的分析与评价提供有效工具。 相似文献
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We introduce a framework for understanding knowledge production in which: knowledge is produced in stages (along a research to development continuum) and in three discrete categories (science and understanding, tools and technology, and societal use and behavior); and knowledge in the various stages and categories is produced both non-interactively and interactively. The framework attempts to balance: our experiences as working scientists and technologists, our best current understanding of the social processes of knowledge production, and the possibility of mathematical analyses. It offers a potential approach both to improving our basic understanding, and to developing tools for enterprise management, of the knowledge-production process. 相似文献
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This paper provides an overview of the knowledge management systems (KMSs) adopted by small and medium enterprises (SMEs). KMSs are divided into two categories: knowledge management tools (KM-Tools) and knowledge management practices (KM-Practices). On the basis of the analysis of the literature, two research questions (RQs) were identified and addressed through semi-structured interviews carried out in a sample of 35 SMEs operating in high-tech industries. The first RQ concerns the degree of adoption of KMSs by SMEs. The second RQ regards the relationship between KM-Tools and KM-Practices. As far as the degree of adoption of KMSs, the paper highlights that SMEs are not a homogeneous world but there are a variety of approaches and behaviours. As far as the relationship between the degree of adoption of KM-Tools and KM-Practices, the paper identifies three groups of SMEs that seem to point out the stages of the process of adoption of KMSs: Introduction, SMEs that deal with the process of knowledge management exploiting practices and tools that are already known; Growth, SMEs that adopt specialist practices of knowledge management acquiring new organisational and managerial competence in the field of knowledge management; Maturity, SMEs that invest in new technology and that acquire new technological competence in the field of knowledge management. This categorisation paves the way for further theoretical and practical implications for both managers and policy makers. 相似文献
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《International Journal of Information Management》2017,37(6):566-575
Historically, organizations owned and controlled the information technologies (IT) their employees used: telephone, inter-office memos, mainframes and timesharing systems. Today, employees often want to use their own IT: not only personal smart phones and tablets, but also Twitter and Google Docs. This new trend can diversify and extend enterprise IT infrastructure, but leaves organizations struggling with technology uses that they cannot control. With the emergence of new technological paradigms in consumer markets and organizations, the management of IT infrastructure requires a more pragmatic and holistic approach that goes beyond simple technological considerations. In this paper, we present a three-part framework—technology, people and practice—that helps managers understand and mitigate these tensions. Drawing on two empirical studies of European executives and consultants form multiple management consulting firms, the paper further outlines changes taking place along the three aspects of the framework. It concludes by discussing three distinct approaches to the management of organizational IT infrastructure (passive, reactive, and pragmatic), and by offering greater insight regarding a pragmatic approach. 相似文献
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Knowledge conversion is a prominent theme within the knowledge management field and the question arises how knowledge creation processes can grow innovation capability maturity. This notion provides the platform for aligning knowledge creation processes to the requirements for innovation capability growth from one maturity level to the next. In order to achieve this alignment, the authors identified a knowledge creation path as a key enabler for maturity growth in each innovation capability area. Knowledge management tools and organisational facilitating conditions that support the specific knowledge processes highlighted in the identified path were identified through a literature study and subsequently synthesised to form a framework. This framework provides guidelines for the use of knowledge creation processes as a vehicle to improve innovation. The amount of time needed to practically test the framework does not allow for the practical implementation of the framework and the impact of the framework was demonstrated by discussing a practical organisational scenario. 相似文献
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《普罗米修斯》2012,30(4):361-374
Technology has penetrated the social fabric of security practices so deeply that it is often used without much reflection on its role, significance and implications. This naturalisation of technology makes it difficult for practitioners to develop their own vision of technology. They may become subject to the coercive power of technology, and appropriate the narrow technological paradigm embodied in their tools. This, in turn, makes it difficult for technology developers to understand practitioner needs and to assess the transformative potential of technology. This paper aims to develop a conceptual framework for understanding the role of technology in intelligence. The focus is on the technological capabilities supporting an analysis of sociocultural processes related to so‐called ‘new threats’. The two main problems in intelligence nowadays are deciding what data are relevant and how they should be analysed. The major issue is not the collection of information, but turning information into knowledge and action. Accordingly, the practitioner thinking about technological tools can be usefully informed by the concept of technology as a mediator between areas of knowledge production and consumption. This concept highlights technology’s ability to affect intelligence analysts’ understanding of threats, identification of data sources and information gaps, and their interaction with colleagues and consumers of intelligence products. 相似文献
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基于情境和知识集成的水资源调度流程的知识管理框架研究 总被引：1，自引：0，他引：1
水资源调度流程与其知识管理集成,能实现在正确的时间点、以正确的形式、把正确的知识传递给正确的水资源调度管理者,从而有效提高水资源调度管理水平。本文首先对水资源调度过程中信息采集、制定调度方案、组织调度、实施调度的知识管理需求进行分析,结合知识情境和知识管理的关系,提出用情境和知识集成的管理水资源调度流程,以此来实现水资源调度流程与知识管理的集成;其次并对知识建模技术、知识识别获取技术和知识检索技术等水资源调度流程和知识管理集成的关键技术进行探讨;然后在南水北调东线一期工程运营体制分析的基础上,基于情境和知识集成构建了南水北调东线一期工程调度的知识管理框架,该框架由两个信息系统和四个管理层面构成。 相似文献
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This paper addresses the role of knowledge metaphors in knowledge sharing interventions. Open space can be treated as a specific technology for blending knowledge sources and as a broader knowledge metaphor that focuses on self-regulating knowledge processes. The paper outlines the experience of applying the open space technology in a large-scale civic society initiative, ‘My Estonia’, in 2009 and 2010. The study reveals contradictions between different meanings of open space in the knowledge sharing context. The validity of the mapping of the open space metaphor depends on the adjustment of the open space technology to the composition of the team. It can be increased by the freedom to initiate new think tanks in different locations, and thus link mental and physical open space activities. Encouraging mobility of participants and continuing think tank activities by applying virtual communication tools reflects a broader interpretation of the open space metaphor. 相似文献
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作为开放式创新范式中的研究路径之一,用户参与创新主要研究企业如何在开发新知识或新创意时与用户进行合作。随着国家战略与政策实施将大众创新驱动作为研究与实践的基本导向,创新管理演进系统进入创新2.0、创业民主化的大众创新模式时代。国内外的苹果、PG、默克、海尔、腾讯等,越来越多的组织以众创模式帮助解决企业最棘手的创新及问题研究。本文先以Web of Knowledge的SSCI数据库为数据来源,进行众创式创新相关主题搜索,通过文献的阅读与梳理,系统归纳了众创式创新的源起、内涵与归因,然后以众创式创新的本质——知识创新为起点与核心,延伸到知识识别、知识创造与知识转化三个维度,建立关于众创式创新的认知性框架,并结合PG和海尔的众创实践予以论证。使我们对众创式创新有一个系统性认识,为进一步的理论创新与实证研究奠定了基础。 相似文献
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人工智能技术适合处理复杂性较高的非线性地理问题,本研究整合地理信息系统、遗传演算、模糊逻辑与类神经网络,建立数据探索型态之知识库分析模式,同时设计新的GIS空间分析工具,让研究者得以具体应用在地理学的研究上,并适当地补强GIS在数据撷取与知识探索的不足。
研究让当前大多停留在理论探讨阶段的人工智能在地理学之应用研究,有了更具体的研究方法、可操作的研究工具、和更具说服力的研究案例,具体之成果包含：①整合人工智能中遗传演算与模糊逻辑的相关技术,建立GIS之空间分析架构;②在这个分析架构下,结合现有的商用GIS软件ArcView,发展人工智能空间信息分析师(Artificial intelligent Spatial Information Analyst; ASIA),方便领域专家的直接应用;③以实际崩坍潜势分析案例,证明前述空间分析架构之合理性与正确性。 相似文献