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《The Reference Librarian》2013,54(2):29-39
ABSTRACT As technologies continue to evolve, the library will need to explore new ways to communicate with the public. One of the newest technologies is a 3-D virtual world software called Second Life. Second Life presents new opportunities and challenges for reference librarians to support the information needs of that community. 相似文献
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让虚拟参考咨询服务走出困境、走向振兴 总被引：5，自引：0，他引：5
在回顾国内外虚拟参考咨询服务发展的基础上,探讨了实时参考咨询服务面临的困境——使用量低、服务效益低下,并在分析问题的基础上给出了一系列建议,如:开展IM咨询和短信咨询服务;利用博客、维基、社会网络中的图书馆个性化主页、第二人生(SecondLife)中的虚拟咨询台等Web2.0工具提供服务,让虚拟参考咨询服务走出困境,走向振兴。 相似文献
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Hundreds of librarians from around the world are exploring and volunteering their time in Second Life, evaluating the possibilities of offering a reference service in this environment. This article places virtual world reference service within the reference continuum and explores how a reference service could be offered by an academic institution in a virtual world, what additional skills are required for such a service, and whether there is a need for a virtual reference service. 相似文献
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《The Reference Librarian》2013,54(79-80):241-255
Summary Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.” 相似文献
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《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
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《The Reference Librarian》2013,54(95-96):53-79
Abstract This article discusses the evaluation of virtual reference services from the user perspective. It is one outcome of a long-term research project, The Library Visit Study, which has been conducted in three phases at the University of Western Ontario for more than a decade. These studies have identified the need for, and essential components of, reference interviews and good reference behaviors. The third phase of this research focuses on the factors that make a difference to the users’ satisfaction with their virtual reference experience and whether these are the same or different from the ones we identified as important in face-to-face reference. An examination of user accounts of virtual reference transactions indicates that the reference interview has almost disappeared. Among the reasons identified for staff failure to conduct reference interviews in the virtual environment are: the nature of written vs. spoken interaction; the librarian's perceived need to respond quickly in this environment; and the rudimentary nature of the forms used in e-mail reference. The article includes a list of behaviors that users identified as either helpful or unhelpful and concludes with some implications of the research for good virtual reference service. 相似文献
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国内外图书馆虚拟参考咨询环境的比较研究 总被引：5，自引：0，他引：5
首先介绍了虚拟参考咨询的特点,然后比较分析了国内外虚拟参考咨询环境的异同,最后结合我国实施虚拟参考咨询所存在的问题,提出了一些建议。 相似文献
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虚拟参考咨询中的“路由”研究 总被引：1，自引：0，他引：1
考察虚拟参考咨询系统中路由的定位与作用,总结国內外有关问题路由的理论与实践,界定影响路由的三大类型因素,即通用因素、咨询员的因素和联合虚拟咨询系统中咨询机构的因素,分析每种类型因素所包括的各种子因素及其相应的影响权值,指出路由的选择确定是虚拟参考咨询系统的关键步骤之一,对咨询质量有着重要影响。 相似文献
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试析网络环境下信息资源配置的特点与基本策略 总被引：45，自引：3，他引：42
从时间与空间边界、信息产权变化、配置成本构成等方面分析网络环境下信息资源配置的特点,提出网络环境下信息资源配置的基本策略有集成配置、虚拟配置、特色化配置和多机制配置等。 相似文献
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Abstract Several months ago, the virtual social world “Second Life” (SL) received considerable interest in both the popular and business press. Based on a series of 29 qualitative, in-depth interviews, this article investigates what types of behaviors consumers show within this environment and what business opportunities it offers for companies. The results indicate that users do not consider SL as a mere computer game but as an extension of their real lives. This has implications for how marketing managers can use this online application that go beyond those known from traditional computer or online games. 相似文献
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对清华、北大、人大图书馆虚拟参考咨询工作的统计分析 总被引：14，自引：0，他引：14
本文对清华、北大、人大图书馆的虚拟参考咨询工作进行了统计分析，对虚拟参考咨询源的建设方面、知识库建设方面和咨询方式与时间这三方面进行了比较，最后对我国的虚拟参考咨询工作的开展提出了几点看法。 相似文献
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网络环境下的图书馆参考馆员和网上虚拟参考馆员 总被引：13，自引：0，他引：13
本文以上海图书馆率先推出的“参考馆员”和组建的“网上联合知识导航站”为例，介绍了图书馆建立健全“参考馆员”、“虚拟参考馆员”的目的和作用，阐述了网络时代图书馆参考馆员的角色定位和素质要求，进一步证实了建立健全“参考馆员”、“虚拟参考馆员”、“知识导航员”制度正是顺应形势发展和时代要求所采取的新举措。 相似文献
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《College & Undergraduate Libraries》2013,20(4):55-73
Abstract From pilot project to mainstream reference service, this article chronicles the HELIN consortium's history with commercial virtual reference (VR) software and details its decision to switch from a centralized service to individually supported instant messaging (IM) reference services across its institutions. The authors discuss the development and implementation of their virtual reference service with emphasis on assessing its success using both commercial VR software and freeware IM applications at its different member institutions. Lessons learned, the pros and cons of offering collaborative virtual reference, and the challenges of integrating emerging technologies into library services are addressed as librarians seek to develop best practices for offering reference service in an increasingly virtual world. 相似文献
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Chat reference has presented a unique set of problems for reference librarians. Lacking the visual and auditory cues of face-to-face or telephone reference interactions, librarians providing service for the virtual desk have developed digital techniques and resourceful maneuvers to help them navigate this new frontier. Still, many chat librarians find it difficult to conduct a meaningful transaction using just words, software components, and a mastery of online resources. Technical and communication problems further complicate their efforts. However, virtual reference librarians are rising to the occasion and engaging in exemplary chat transactions that conform to the highest standards of service. 相似文献
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虚拟医院是以网络为依托,利用虚拟现实技术、3D技术、通信技术等现代化技术建立的、为人们提供医学信息资源与医疗咨询服务的新型医院模式。文章对虚拟医院数字参考咨询用户研究的定义和意义进行了分析,并在此基础上总结了用户的信息需求特征,以期对虚拟医院数字参考咨询服务的实施有所帮助。 相似文献