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1.
Federal open records laws, executive orders on national security classification, and similar policy instruments in the states require that most records at government agencies be available to the public upon request—subject to exemptions which may entail review. Traditionally, this review has been accomplished by redaction (purging) of hardcopy. Resource limitations and increases in the number of requests demand a rethinking of the process. Offices are experimenting with optical scanning, onscreen purging, and online dissemination. Statutory and common law trends may soon require disclosure of database reports in electronic form, when so requested, rather than printouts. The dissemination of manipulable data of commercial value requires a rationale broader than the “citizenship rights” that justified the Freedom of Information Act. Online publication of agency-controlled records also demands careful planning of information systems and public networks. The issues discussed in this article are central to the establishment of an adequate policy for electronic freedom of information.  相似文献   

2.
Health-related topics are relevant to a diverse array of people, which makes health information seeking a rich area in which to study how people look for information and to create interventions to aid in their searches. Cancer genetics is an important health context because information acquisition can positively impact an individual's morbidity and mortality while also affecting an individual's family network. However, this new field of research has created a complex information environment that is constantly evolving. Traditional methods of providing content through mass communication campaigns cannot keep pace. What is needed is a strategy that does not rely on perishable content, but instead helps people gain lifelong skills to find and assess cancer genetic information on their own. This article reviews the tenets of cancer information seeking—highlighting the growing public interest in genetics—and discusses how the burden of seeking health information has shifted to the patient. The authors introduce GENIS2 (Genetic Information-Seeking Skills), which is an intervention framework for helping people build cancer genetic information-seeking skills that will be useful throughout their lives. GENIS2 is based on the Comprehensive Model of Information Seeking (CMIS), which explores people's information-seeking actions by looking at the role played by demographics, experience, salience, and beliefs, as well as the information fields in which people exist. The CMIS is outlined and its stages are used to elucidate what kinds of cancer genetic information people are looking for in different situational contexts. The CMIS is also used as the framework for creating intervention strategies that information professionals can use to help coach people toward being more self-efficacious information seekers.  相似文献   

3.
Government agencies are directed to communicate objective and scientific information to the public, but studies show that political ideology may play a role in how much information governments provide. In this paper I argue that the ideology of a head administrator, and its alignment with agency mission, can restrict the kinds of information that government agencies provide, which may or may not amount to a type of regulatory capture. This impact may also be moderated by the specific media in which the communication takes place. I explore this theory via a case study of the United States Environmental Protection Agency online communication over a period of 32 months, during the years of 2013–2014, under the Democratic Administrator Gina McCarthy, and 2017–2018, under the Republican Administrator Scott Pruitt, via topical terms and document analyses of Twitter posts and web news releases. The information—topics, policies and issues—remain largely consistent across administrations and media channels, but notable distinctions are observed that point to the political ideologies of administrators in office, including a restriction of relevant scientific information on climate change during the misaligned administrator. Moreover, results show differences across media types which may reflect speed and popularity affordances of Twitter compared to website communication. I conclude by discussing the importance of policies to protect against ideological partisanship, and how social media may be better used as tools in government information policy and online communication.  相似文献   

4.
Objective: The paper provides an overview of a strategy to increase utilization of online bibliographic databases by public health workers.Methods: A web-based survey of professional staff in the Montana Department of Public Health and Human Services was conducted to assess their use of and interest in training in online bibliographic databases. Based on the findings from the assessment, the department, in collaboration with the state university, provided brief ninety-minute training sessions for interested staff on the use of PubMed.Results: Seventy of 115 (61%) of staff completed the survey. Only 39% of staff reported using an online bibliographic database to conduct a literature search in the past year, and only 10% (n=7) reported having ever received any training in their use. Perceived proficiency with the use of PubMed was higher upon completion of the brief training. The majority of training participants (n=27) indicated that they were very likely to use PubMed in the next year to search the literature.Conclusions: A collaboratively designed training can increase public health workers'' proficiency in and intentions of using online bibliographic databases.

Highlights

  • A web-based assessment of Montana public health workers identified a lack of training in and use of online bibliographic databases and an interest in receiving training in their use.
  • Brief training in the use of online bibliographic databases increased state public health workers'' self-assessed proficiency in and intentions of using these resources.

Implications

  • Low-cost strategies, such as inexpensive web-survey tools, to assess staff needs and brief training sessions for public health workers were effective in increasing public health workers'' self-assessed proficiency in using online bibliographic databases.
  • Collaboration between state health departments and universities to design and provide relevant training in the use of online bibliographic databases is an effective approach to addressing public health workers'' skills in using these resources.
  相似文献   

5.
RegulationRoom was an online discussion platform designed to help stakeholders historically missing from the conventional rulemaking processes, such as ordinary citizens and small businesses, engage in thoughtful and informed discussion about a proposed rule. To achieve the goal, RegulationRoom adopted a neutrally engaged and expertise-based facilatative moderation system. The RegulationRoom modertor helped commenters better understand the topic, engage in the discussion more effectively, consider opposing views, and substantiate their own comments. In this study, employing social network analysis (SNA), I analyzed one discussion hosted by RegulationRoom on a debt collection policy. I used crosscutting interaction between different interest groups as a proxy indicator to measure deliberativeness. The results showed that the RegulationRoom moderator played a pivotal role in facilitating active discussion, encouraging both within-group and between-group (crosscutting) interactions. Further research needs to be done to illuminate what moderation strategies are most effective in encouraging crosscutting interaction, how the quality of comments (or participation) is improved, and what roles the moderator plays in the process. RegulationRoom also showed that the diffusion of social innovation is not so much a matter of technological progress alone as of social, cultural, and organizational change, both inside and outside the rulemaking context.  相似文献   

6.
Embedding information literacy and instruction within an online program can be a difficult process to begin. Curriculum mapping guides librarians to the courses where their services can have the most impact. However, curriculum mapping can seem like an overwhelming and unwieldly process. This case study demystifies the process and shows how simple and effective curriculum maps can be designed and utilized. Particularly in environment with a single librarian dedicated to online outreach serving as a coordinator for other subject liaison librarians, curriculum mapping is a tool that allows for clear communication, outreach and systematic assessment. This paper will provide an overview of how the curriculum maps were developed, how they were used for communication and outreach both within and outside the Libraries, and ideas for programmatic assessment based upon the maps.  相似文献   

7.
《The Reference Librarian》2013,54(95-96):149-172
Abstract

In spite of the explosion of interest in virtual reference and instruction, assessment of digital reference remains relatively uncharted territory in the library literature. What standards exist for online reference and instruction and how can they be used to assess the innovative new merged online reference environment at the Dr. Martin Luther King, Jr. Library? Led by co-unit heads from the former San Jose Public Library Main Branch and the San Jose State University Clark Library, the merged reference unit is a unique testing ground for perceived differences between public and academic reference service. Evaluation of both the online and the live merged reference environment is crucial and will be necessary to determine what is working and what is not. This paper will discuss plans for current and future assessment of digital reference including e-mail, live online reference, and online instruction.  相似文献   

8.
E-Government literature has discussed how the adoption of the Government as a Platform (GaaP) can help public administration to produce more efficient public services. However, since little attention has been given to the impact of GaaP on public value creation more research is needed to analyse whether the GaaP is effective to help the government to deliver public services that fulfil social expectations and, hence, public value. Indeed, efficiency does not guarantee public value. Besides efficiency, public value incorporates citizens' variegated expectations and needs that change over time and that are sometimes rival. For these reasons, the delivery of public value is often challenging for public agencies. The aim of this paper is to explain how the GaaP configuration can help public administration to deliver public value better. The paper finds that the modularity of the platform configuration and different ecosystems that support public agencies need to be orchestrated to support the effective creation of public value. The authors analyse the case of the Italian GaaP initiative to discuss the importance of the orchestration of the GaaP characteristics to improve the coordination among public agencies and enable the co-production of services with external actors, in order to deliver public value better. The findings show that the orchestration of the GaaP configuration characteristics can enable Italian public administration to deliver public value, but also that, if the GaaP is not properly orchestrated, it can constrain the creation of public value.  相似文献   

9.
Participation in discussions about the public interest can be enhanced by technology, but can also create an environment in which participants are overwhelmed by the quantity, quality, and diversity of information and arguments. Political participation is at a greater disadvantage than non-political activities in that participants from different parties already start out with established differences, which requires them to reach some form of common ground before progress can be made. Those seeking authentic deliberation are discouraged to participate when confronted with uncivil and inflammatory rhetoric. These issues are often exacerbated in online discussions, where lack of identity cues and low barriers to entry can lead to heightened incivility between participants, often labeled as “flaming” and “trolling”. This paper explores the extent to which moderator systems, tools online discussion forums use to manage contributions, can reduce information overload and encourage civil conversations in virtual discussion spaces. Using the popular website Slashdot as an example of sound moderation in a public discourse setting, we found that users move toward consensus about which and how comments deserve to be moderated. Using these findings, we explore how transferable these systems are for participation in public matters specifically to the unique attributes of political discussion. Slashdot's political forum provides a comparison group that allowed us to find quantitative and qualitative differences in political posting, comments, and moderation. Our results show that large scale, civil participation is possible with a distributed moderation system that enables regularly lively debates to be conducted positively because the system provides tools for people to enforce norms of civility.  相似文献   

10.
To determine how critical data assets are conceptualized and managed in the public sector, we conducted a large-scale empirical study at 15 government agencies. We use the Data Management Maturity (DMM) reference model framework to conduct a systematic multi-level analysis (inter-agency, intra-agency, and cross-case analysis). To aid the comparative assessment of multiple independent agencies, we propose and test the DMM Index. The study not only examines the maturity of data management practices in government agencies, but also provides guidance on how an enterprise-wide, systematic assessment may be conducted. The approach presented in the paper can be replicated at other large government entities and private conglomerates. Public and private sector agencies may apply the approach to develop custom roadmaps for data management improvements that align with the organization's business goals.  相似文献   

11.
When people perceive events that conflict with their expectations they can easily express their agitation and concerns online and likely find others who share their opinion. When large quantities of messages containing negative word-of-mouth suddenly spread in social media we speak of an online firestorm. By covering the outcry, journalists elevate it onto a mainstream communication platform and support the process of scandalization. Content analysis was used to explore how journalists, working for German-language media, cover this phenomenon. Over a period of 16 months, 130 online firestorms were identified and analyzed. Based on a typology of online firestorms, we have found that the majority of cases address events of perceived discrimination and moral misconduct aiming at societal change. Vilification of the organization or person occurred to a much lesser extent. Thus, journalistic coverage of the phenomenon focuses on the rectification attempts of an aroused public. Image-repair responses of the firestorm objects are quoted by journalists in about half of the articles, thereby providing some balanced reporting about the online criticism. This study provides an initial insight into how online firestorms are used as a topic of news coverage by journalists and explores journalists’ contribution to attempts of online scandalization.  相似文献   

12.
ABSTRACT

Developing a strategy for embedding librarians in online courses can be challenging, but it is essential to demonstrate to accrediting agencies how libraries serve online students. A well-thought-out plan can be scalable and sustainable for rapidly growing online programs and can satisfy accreditation standards. This article examines how one small, liberal arts college developed a plan of action for an online embedded librarian program, including both the conceptual and practical aspects of launching the program: aligning library instruction with course and program learning outcomes, brainstorming strategies for embedded library instruction, and communicating the value of such a program to online teaching faculty.  相似文献   

13.
The main goals of e-government are to increase agency efficiency and offer benefits to citizens. These goals have often been addressed as two interplaying outcomes of public e-service development, which are possible to achieve in parallel. This article shows that the two frequently applied stakeholders of e-government (agencies and citizens) are much too extensive and heterogeneous in order to be meaningfully addressed in public e-service conceptualization and development. We conduct a stakeholder centered analysis of a public e-service development and implementation process in order to identify stakeholder groups and discuss how they differ in their perceptions and, consequently, also in their feelings of relevance and need related to the e-service. By adopting a multi-faceted perspective on stakeholders, public e-service development can be analyzed and understood in a way that takes several stakeholder groups into account. Our study contributes with deeper insights about a situation where stakeholder salience changes over time, while some stakeholder groups have low salience during the entire process. The result of conducting a stakeholder centered analysis is that we, by visualizing the stakeholder groups' differences, are better prepared to meet and combine different needs related to a planned e-service. Thus, we argue that a stakeholder centered analysis of expectations and opinions concerning the e-service help to develop e-services possible to succeed in offering both external service and internal efficiency.  相似文献   

14.
Civil libertarian doctrine which was dominant during the twentieth century argued that the main goal of freedom of speech was to ensure that the public would be well-informed and actively engage in public deliberation. A literal extension of this claim to the Internet age often justifies the regulation of online speech under the assumption that harmful communication undermines the public interest. This study challenges civil libertarianism and proposes a new thesis of freedom of online speech, which posits that online speech should be understood in terms of a democratic culture where every individual participates freely and without restraints in the process of meaning making that constitute her/him as an autonomous individual. Based on such a theoretical concept, this study identifies three important aspects of online speech freedom – unfettered speech, anonymous speech, and participatory speech – and then compares the status of online speech between South Korea and the United States. This research suggests that a society should understand the unique nature of online speech and then arrange the legal system to fit into it.  相似文献   

15.
Libraries have always been places where individuals feel free to explore new ideas and seek out information in the pursuit of creative and intellectual growth. Fear of exposure or surveillance could threaten an individual's inclination to search for and access information. Understandably then, privacy is understood to be a core professional responsibility of librarians. This study builds on a national report and a qualitative study, completed in the United States, which explored librarians' attitudes on privacy. Adding a Canadian voice to the literature, this study examines survey results from academic librarians in Canada on their perceptions and attitudes related to library practices and online privacy behaviors. Overall, Canadian academic librarians believe that protecting patron privacy and educating patrons about issues related to online privacy is important. However, many Canadian academic librarians doubt that libraries are doing all they can to protect patron privacy. Academic librarians stand to gain knowledge and understanding of peer attitudes toward online privacy, as well as how patron privacy is being advocated for and protected on university campuses across Canada. The results will guide future library policies and programming aimed at creating an environment where privacy rights are protected and patrons can make informed choices about their online actions.  相似文献   

16.
As subject and distance learning librarians, we have a special interest in supporting our faculty and their needs as they explore alternative and more affordable textbook options for their students. In an increasingly digital environment, there are a wealth of resources available at little or no cost to students. Unfortunately, finding these resources can be challenging and time consuming for faculty. This is where librarians step in. Through careful planning and collaboration with faculty, we can help transition course reading to online and open resources. Librarians can assist in this process by helping faculty identify appropriate resources, helping integrate resources into online learning environments, and providing support for student access to materials. This paper will describe this process from start to finish, utilizing our experience supporting a faculty member with an Ethnobotany course textbook as it was transitioned to an online textbook option.  相似文献   

17.
If public libraries are going to provide essential information to immigrants, they must center their efforts to help on streamlining government Web sites. The necessity for this library approach comes because of the way government agencies have chosen to communicate with immigrants and others in need of government services. This article details how Hartford Public Library developed The American Place, an electronic information center, on its Web site. In the process, staff members had to become expert in finding, analyzing, organizing and communicating information on many different kinds of immigration and refugee institutions. Other public libraries about to organize or improve the electronic information for immigrants on their Web sites will find much here to help them in their work.  相似文献   

18.
Many federal agencies face challenges with designing geospatial data management systems. This paper presents and documents a needs-assessment process that can be employed to prioritize agencies’ geospatial information needs; identify agencies’ capacity to manage a centralized geodatabase; determine agencies’ capacity to deliver Web-mapping services to the public; and identify barriers, such as data security and limited financial resources, that constrain agencies’ ability to design and manage a geospatial data management system. The paper details the needs-assessment process and documents its application to the National Park Service (NPS) Conservation and Outdoor Recreation (COR) Branch programs. The NPS COR Branch is comprised of nine disparate programs, such as the National Trails System and the Rivers, Trails, and Conservation Assistance program, each of which has specific geospatial data management and delivery needs. The needs-assessment process, tested through its application to the NPS COR Branch programs, provides a comprehensive and logical workflow for system developers and administrators to use as they create or refine geospatial data management systems.  相似文献   

19.
Social media is being adopted at a rapid pace by governments around world and across different levels of government. In Canada, federal, provincial and municipal governments created social media accounts in 2000s and are now using them to interact with the public. Studies to date, however, focus primarily on social media strategies and practices of government agencies while government social media users' behaviors and perspectives remain understudied. This study analyzes experiences of government social media users and how they interact on Twitter and Facebook accounts maintained by a Canadian federal government agency – Immigration, Refugees and Citizenship Canada (IRCC). It also explores why users chose to interact on social media as well as their perspectives. The findings suggest that Canadian immigration agencies are using social media as a customer services tool, and migrant social media users are turning to government social media to hear directly from the government agencies and are expecting personalized answers.  相似文献   

20.
As agencies increasingly provide services via the Internet and government documents migrate to online agency Web sites, government service providers face a growing problem of how manage high volumes of public questions sent to government Web sites by e-mail. This article focuses on the increasing public demand for digital reference services.  相似文献   

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