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随着服务业的重要性上升,越来越多的学者开始关注创新流程。同时,全球化正推动着创新流程变得越来越开放。现在有一条公认的智慧,即创新是源于合作和跨越专业或组织边界的知识,尤其是知识密集型服务业(KIBS)的创新更需要跨越各类边界去获取外部知识。从组织边界理论入手,明确了组织边界跨越能力的3个构成要素,以及探索其与知识整合和开放式服务创新之间的关系。利用224家KIBS企业的调研数据,发现IT能力对开放式服务创新有显著的正向影响,而网络能力和吸收能力对开放式服务创新并没有显著的直接影响,而是通过知识整合这一中介变量达到影响效果。研究结果有助于丰富对开放式服务创新的理解,从而为KIBS企业更好的实现开放式服务创新提供一定的参考价值。 相似文献
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Business services as actors of knowledge transformation: the role of KIBS in regional and national innovation systems 总被引：16，自引：0，他引：16
Over the last years, there has been a significant increase in the attention paid to the activities of knowledge-intensive business services (KIBS). KIBS produce and diffuse knowledge, which is crucial for innovation processes. The paper gives an overview of the role and function of KIBS in innovation systems and their knowledge production, transformation and diffusion activities. Focusing on innovation interactions between manufacturing small- and medium-sized enterprises (SMEs) and KIBS, the empirical analyses grasps KIBS position in five regional contexts. The analysis leads to the conclusion that innovation activities link SMEs and KIBS through the process of knowledge generation and diffusion. 相似文献
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IT外包中接包方越来越多地参与创新活动,而与之相应的问题是IT外包企业如何拥有一定的创新空间。对此我们于2010年对16家IT外包公司进行走访及高层访谈,并利用建构型扎根方法对其中9家面向欧美客户提供离岸IT服务的企业的访谈文稿进行分析,对这一问题进行探索性研究。我们使用了适合于质性研究的内容分析软件NVIVO8,获得了IT外包企业创新空间的模型。本研究结果表明：拥有创新空间的IT外包企业具备以下三个能力：知识获取能力、质量控制能力、传统竞争能力。在个人影响力、与客户维持良好关系的伴随影响下,IT外包企业的知识获取能力、质量控制能力和传统竞争能力促进其沟通能力和文化交融能力的形成,再加上比客户在某些技术领域成熟的IT外包技术优势,这三者共同促进IT外包企业创新空间的形成。本研究可为IT外包企业创新空间的定量研究提供基础。 相似文献
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《Research Policy》2019,48(7):1633-1646
Drawing on data from an original survey of UK and US publicly traded knowledge-intensive business services (KIBS) firms, we investigate what types of KIBS firms collaborate with universities and consider the collaboration important for their innovation. First, we find that science-based KIBS firms (those engaged in a science, technology, and innovation [STI] mode of organizational learning), like science-based manufacturing firms, are active collaborators with universities for innovation. This relationship is further enhanced if these firms also provide highly customized services. Second, in contrast to the existing literature suggesting that firms engaged in a doing, using, and interacting (DUI) mode of organizational learning do not regard collaboration with universities as important for their innovation, we find that KIBS firms engaged in a DUI mode of organizational learning and offering highly customized services are active collaborators with universities for innovation, despite the fact that they may not possess highly formalized scientific knowledge. These findings suggest that KIBS firms co-create knowledge with universities differently than manufacturing firms. Moreover, the findings highlight the wide variety of roles that KIBS firms play in innovation networks with universities. 相似文献
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面向技术创新的知识密集型服务 总被引：1，自引：1，他引：0
技术创新能力是企业生存与发展的核心竞争力,其发展必然伴随着知识密集型服务(KIBS)的发展.从商业服务出发.讨论了知识密集型服务与一般服务的关系,并进一步分析了KIBs与技术创新的互动关系.基于KIBS与技术创新互动的本质关系.提出了互动的宏观与微观系统动力学模型并进行了分析,最后给出了结论. 相似文献
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How do firm-specific factors impact strategic IT decisions such as IT outsourcing? Do non-financial factors influence these decisions? Whereas prior IT outsourcing research has focused primarily on normative, economic drivers of IT outsourcing, we find evidence of firm-specific non-financial factors influencing IT outsourcing decisions. We focus on the social influence perspective and use IT outsourcing decisions as exemplars of strategic IT decisions. Using a data sample of 77 outsourcing contracts from the automotive industry from 1995 to 2010, we find that even after controlling for financial factors, industry average levels of outsourcing can be used to distinguish strategic outsourcing behaviors of firms for IT enabled services. Firms with above-average levels of IT outsourcing tended to further increase outsourcing, a behavior consistent with perceived Red Queen competitive pressures. Firms with below-average levels of IT outsourcing showed no measurable trends of either increasing or decreasing outsourcing levels. This suggests that firm-specific factors influence IT outsourcing decisions and deviations from non-financial industry norms can indicate how firms make strategic IT decisions. 相似文献
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承诺感知的相互性影响在KIBS企业与组织顾客间的合作创新过程中具有非常重要的作用。依据相互性理论,基于245个KIBS企业合作创新项目的调研数据,运用实证分析方法,从承诺感知视角嵌入,探讨了KIBS企业承诺感知与组织顾客承诺感知之间的相互性影响,并深入剖析了KIBS企业专用性投资的中介作用和KIBS企业人际信任的调节作用。结果表明：（1）合作创新中企业间的承诺感知存在显著的相互性影响;（2）KIBS企业专用性投资在其承诺感知对组织顾客承诺感知正向影响作用过程中起到完全中介作用,在其承诺感知与人际信任交互效应对组织顾客承诺感知正向影响作用过程中起到部分中介作用;（3）KIBS企业人际信任在KIBS企业承诺感知对其专用性投资的影响过程中起到正向调节作用;（4）KIBS企业人际信任在组织顾客承诺感知对KIBS企业承诺感知的影响过程中起到负向调节作用。 相似文献
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知识密集型服务业功能论:集群创新过程视角 总被引：19，自引：0，他引：19
知识密集型服务业通过生产、重组、传播知识作用于集群创新过程。本文具体探讨,知识密集型服务业在产业集群创新过程中的功能,在理论研究的基础上,结合慈溪家电产业集群的实证分析认为,知识密集型服务业主要以合作创新的方式发挥以下四种功能:知识载体;知识交换器;知识生产者;创新桥梁。 相似文献
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从IT外包的知识转移过程入手,把IT外包中知识转移分为发送、获取、交流、积累和反馈5个阶段,并对每个阶段进行特征描述,构建了符合IT外包知识转移过程模型,即SOEAF模型。在此基础上分析知识转移风险识别的特点,利用问卷调查的数据对IT外包知识转移风险因素进行识别,得出知识共享与反馈、学习能力、技术创新评价体系、协作和信任程度、知识转移的激励机制等5个因素是IT外包知识转移的主要风险因素,最后对知识转移风险因素进行分析。 相似文献
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国有企业创新活力低的原因之一在于没有对其密集型服务(KIBS)部门进行有效的创新激励。虽然一般显性契约设计能够在一定程度上提高KIBS部门创新动力,但由于KIBS部门以及知识产品生产的特点,会使其创新活动存在短期行为。在分析知识产品创新特性的基础上,从多任务委托代理的角度出发,结合声誉机制建立国有企业KIBS部门创新动态激励模型。研究结果显示项目周期之间和创新努力之间的相关性对KIBS部门创新有着显著的影响,随后提出了相关建议。 相似文献
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知识转移、知识共享和文化相似度的关系——关于IT外包项目的研究 总被引：1，自引：0，他引：1
基于IT服务外包背景下知识共享、知识转移、信任等理论,分析了IT服务外包项目中发包方向接包方的知识转移、接包方对发包方的知识共享、接包方感受到的发包方对接包方的信任、接包方与发包方之间的文化相似度等因素间的相互关系,以及对外包绩效的影响;提出了一些假设,建立了理论模型;设计了调查问卷,对北京中关村软件园、西安软件园、上海浦东软件园的20家从事IT外包业务的企业中参与IT服务外包项目的391名员工进行问卷调查;并运用统计分析软件AMOS17.0建立结构方程模型,对收集的293份问卷进行数据分析,根据实证分析结果提出了实践建议。 相似文献
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Morten Andersen-Gott Gheorghita Ghinea Bendik Bygstad 《International Journal of Information Management》2012
Many researchers have pointed out that the open source movement is an interesting phenomenon that is difficult to explain with conventional economic theories. However, while there is no shortage on research on individuals’ motivation for contributing to open source, few have investigated the commercial companies’ motivations for doing the same. A case study was conducted at three different companies from the IT service industry, to investigate three possible drivers: sale of complimentary services, innovation and opensourcing (outsourcing). We offer three conclusions. 相似文献
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Richard C.M. YamAuthor Vitae William Lo Author VitaeEsther P.Y. Tang Author Vitae Antonio K.W. Lau Author Vitae 《Research Policy》2011,40(3):391-402
The concept of the regional innovation system (RIS) has been developed into an important framework for evaluating innovation performance. The study reported in this paper explores the relationship between the RIS and the firm's innovation system (FIS) according to the basic premise that firms that better utilize sources of information (SI) available within their regional innovation system (RIS) perform better due effect this has in enhancing the firm's technological innovation capabilities (TICs). The different innovation capabilities of a firm are regarded as the key components of the firm's innovation system. The sources of information available within an RIS include external sources (EXT) and external expert organizations, the latter of which are referred to as knowledge-intensive business services (KIBS). This study also explores the dual role of KIBS as both sources of and bridges for innovation in the RIS. Data were obtained through a mailed survey using a self-administered questionnaire. The utilization concept and the dual role of KIBS were verified. The results show that externally available information affects all innovation capabilities of the firm, while external expert organizations affect only the firm's R&D and resources allocation capabilities. This study contributes to the RIS literature by providing empirical evidence on how firms can interact with the RIS by utilizing SI to enhance their TICs and achieve global competitiveness. 相似文献
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知识生产可以为组织创造新知识,提高组织的应变力和创新力。高效率的知识生产和创新是组织维持竞争优势的前提。然而高效的知识生产和知识创新需要一个良好的服务平台,以满足知识服务业发展要求和提高知识生产效率为出发点,为知识生产提供了两种服务平台,即知识生产服务模型"硬件"平台和知识生产"软件"平台。其中,"硬件"平台是由基于知识网格的六层结构模型构成,它能使网格内所有成员有效地共享和利用网格内的资源;"软件"平台对"硬件"平台起重要作用,它使整个知识服务平台能更加和谐高效地运行。 相似文献
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知识密集型服务业开放式创新的推进机制研究 总被引：2，自引：0，他引：2
开放式创新理论为我国知识密集型服务业(KIBS)创新提供了新的思路,有利于解决创新资源缺乏、创新风险高等障碍。在对现有研究进行理论分析基础上,提出了知识密集型服务业开放式创新的概念,并从创新来源、创新转移与扩散、知识的传播与吸收能力三个方面对知识密集型服务业开放式创新的推进机制进行了探讨。研究表明,开放式创新理论对扩大KIBS创新的知识来源、整合利用内外部创新资源、强化创新参与者间的互动关系及降低创新风险具有重要推进作用,可以更有效地提高知识密集型服务业创新绩效。 相似文献
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论社会组织信息化中的信息技术外包管理 总被引：1，自引：0，他引：1
信息技术外包的管理是贯穿信息技术外包整个过程的重要内容。本文依据信息技术外包的整个过程——规划、组织和监理，分别论述了每个阶段的管理内容，包括信息技术外包的范围、方式、承包商的选择、监理的主体和内容等。 相似文献