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B. Hanž 《International Information and Library Review》2013,45(1):113-120
This paper discusses Nigerian university library buildings from 1948, when the first university institution was established, up to 1998. Through the use of a questionnaire, study visits to 12 of the 31 university libraries, interviews with library staff and review of the literature, it was found that all Nigerian university libraries started from temporary sites. While all five first generation universities had their first permanent library buildings erected within the first decade of their establishment, only five of the eight second generation universities have moved into their permanent library buildings after over 25 years of existence. Of the 15 third generation universities established in the 1980s, only five have erected and occupied their permanent buildings. Library buildings of the first generation universities were found to be very standard and grand in design while the same cannot be said of most of their second and third generation counterparts. For libraries with permanent structures, the designs were mostly modular. The paper recommends that library buildings be given priority in universities' physical development plans and that realistic library building standards be formulated with the co-operation of the National Universities Commission, the Nigerian Library Association and the Committee of University Librarians of Nigerian Universities (CULNU). 相似文献
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《International Information and Library Review》2001,33(1):113-125
This paper discusses Nigerian university library buildings from 1948, when the first university institution was established, up to 1998. Through the use of a questionnaire, study visits to 12 of the 31 university libraries, interviews with library staff and review of the literature, it was found that all Nigerian university libraries started from temporary sites. While all five first generation universities had their first permanent library buildings erected within the first decade of their establishment, only five of the eight second generation universities have moved into their permanent library buildings after over 25 years of existence. Of the 15 third generation universities established in the 1980s, only five have erected and occupied their permanent buildings. Library buildings of the first generation universities were found to be very standard and grand in design while the same cannot be said of most of their second and third generation counterparts. For libraries with permanent structures, the designs were mostly modular. The paper recommends that library buildings be given priority in universities' physical development plans and that realistic library building standards be formulated with the co-operation of the National Universities Commission, the Nigerian Library Association and the Committee of University Librarians of Nigerian Universities (CULNU). 相似文献
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《图书馆管理杂志》2013,53(3-4):173-180
Abstract Effective strategic planning can help a library focus on a common sense of purpose and can steer the library in directions that respond to a changing environment. The University of Florida Libraries embarked on a series of strategic planning activities in June of 2001. The process of thinking strategically has produced a renewed interest in dependable information about users' perceptions of our service quality, and LibQUAL+(?) emerged as one of the key contributors to this process. Our experience with LibQUAL+(?) and with strategic planning has been gained simultaneously. We have found that it provides a structure to support further communication with our users. LibQUAL+(?) will continue to shape our thinking as we move toward more strategic management methods that enable us to make informed decisions regarding our allocation of resources. 相似文献
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《Journal of Web Librarianship》2013,7(3):67-88
Abstract Three sources indicated the need for designing a usability study of the Western Michigan University Libraries' Web site: the results of the 2004 LibQUAL+ survey; the completion of the library's new strategic planning document; and suggestions by library customers and library staff. LibQUAL+ findings and customer comments suggested customers desired more independent use of the library site; better and easier electronic access to library resources, allowing customers to search for and find content on their own; and improved online help. A usability analysis was conducted with graduate and undergraduate students. The results from a task-based questionnaire, observations by investigators, and follow-up discussion sessions are presented. Investigators found usability testing alone may not be adequate to gain the qualitative data necessary for ascertaining the site's ease of use and usefulness and that a multipronged approach might be needed when evaluating a library Web site. 相似文献
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2007 data from LibQUAL+™ and the ACRL Library Trends and Statistics database were analyzed to determine if there is a statistically significant correlation between library expenditures and usage statistics and library patron satisfaction across 73 universities. The results show that users of larger, better funded libraries have higher expectations for information resource availability, but not higher satisfaction scores. Furthermore, the data show no significant correlation between library usage statistics and user satisfaction. The researchers conclude that the lack of expected correlations could be attributed to limitations in the LibQUAL+™ method of measuring patron satisfaction, or the difficulty of using the quantitative measurements found in ACRL statistics to try and accurately predict user satisfaction. 相似文献
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图书馆管理目标是通过馆员的努力为用户提供高质量的信息服务,图书馆服务质量控制是图书馆管理的重要内容。LibQUAL+TM是一种用户视角下的满意度测量,可以被看成是图书馆服务质量反馈控制的评价工具,ClimateQUALTM是一种馆员视角下的包含员工工作满意度的工作气候测评,可以被看成是图书馆服务质量过程控制的评价工具。该文从理论基础、测评指标、应用前景等方面对LibQUAL+TM与ClimateQUALTM进行了评析,并讨论了这两种评价工具在图书馆服务质量控制方面所体现的相关性。论文的结论是:LibQUAL+TM与Climate-QUALTM都可以为图书馆服务质量控制提供决策支持,面向图书馆服务质量控制的评价工具应是两者的协同运用,我们需要从观念培育、指标本地化改造、制度完善、测评结果利用等方面全面努力,建设能够协同运用两种评价工具的图书馆评估文化。 相似文献
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从LibQUAL+的变化看图书馆服务质量测评的发展方向 总被引：4，自引：0，他引：4
LibQUAL+是美国研究图书馆协会（ARL）推行的用于图书馆服务质量测评的一种方法,是基于用户感知对图书馆的服务质量进行测评的工具。经过8年持续实践,LibQUAL+测评指标得到不断修改完善,已经形成一个比较成熟的图书馆服务质量测评体系。研究8年来LibQUAL+的变化发展,可以探索图书馆服务评价的特点和规律,寻求图书馆服务质量测评的发展方向。 相似文献
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概括当前高校开展服务质量评价工作的现状,参照LibQUAL+TM实现模式,以本馆服务质量评价系统的开发实践为例,从设计思路、系统功能、技术实现等几个方面介绍实现服务质量评价的系统方法,为图书馆开展服务质量评价工作提供一定的参考依据。 相似文献
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应用LibQUAL+TM对我国部分图书馆服务质量进行评价调查,结合ARL和日本三所大学的调查结果,比较中日美三国图书馆服务质量状况及不同文化背景下读者对大学图书馆服务质量评价结果的差异,给出我国图书馆服务质量改进方向。最后提出我国图书馆进行基于LibQUAL+TM的服务质量评价的实施方案的建议。 相似文献
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[目的/意义] 针对当前我国图书馆面临的不确定性复杂环境, 引入情景规划理论, 建立嵌入情景的大学图书馆战略规划实施模型, 旨在丰富图书馆战略规划理论, 并在实践层面上为我国大学图书馆及其他类型图书馆战略规划提供借鉴。[方法/过程] 运用系统研究方法, 融合战略规划与情景规划理论, 突出情景规划的系统学习、应急性与反馈性等特性, 构建大学图书馆情景规划模型, 以香港理工大学图书馆为例阐释说明其实现过程与实施效果。[结果/结论] 结果显示, 作为面向复杂多变的不确定性环境的战略规划方法, 大学图书馆情景规划有助于形成面向未来导向与公共导向的未来情景, 培养与形成图书馆共享心智模式, 在成本预算、建筑修复、员工技能等方面, 为图书馆制定面向未来的战略规划研究与实践提供有益参考。 相似文献
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开设“布罗提根阅览室”的构想 总被引：1，自引：0，他引：1
1971年,美国作家布罗提根的小说《堕胎》虚构了"未刊本图书馆"这一后现代文化意象。近40年来,这个文学想象对图书馆的现实改革提供了诸多新思路。调查显示,高校图书馆具有丰富的"未刊本"资源和多方面的开发利用价值,在高校图书馆尝试设立未刊本阅览室价值大、成本低、易操作、可推广,不失为一种有益的探索。 相似文献
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This article aims to present an insight into some of the factors influencing the attitudes of academic library staff in three UK university libraries toward marketing and how these factors could be incorporated into an existing model. An online questionnaire about attitudes to marketing and personality was completed by 54 academic library staff from three UK universities. Four academic library management staff were also selected for in-depth interviews. The results indicated that academic library staff have a positive attitude toward marketing and feel that it is vital in the current environment. The research found that personality factors such as extroversion and openness to change, experience and training influenced marketing attitudes. It also revealed that academic library staff were unclear of the definition of marketing, leading to a possible misunderstanding and mistrust of the terminology. The research discovered a gap in marketing knowledge and understanding that must be addressed for marketing success to be achieved. The findings supported the definition of marketing for individual academic libraries as a prerequisite to strategic marketing planning and the importance of considering the attitudes of staff when implementing marketing strategy. 相似文献
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LibQUAL＋ 图书馆服务质量评价研究综述 总被引：1，自引：0，他引：1
文章介绍了LibQUAL＋ 图书馆服务质量评价研究现状,然后翻译分析了LibQUAL＋ 2010年最新版本,以了解图书馆服务质量评价的发展情况,最后指出LibQUAL＋ 图书馆服务质量评价研究意义。参考文献14。 相似文献
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在介绍战略背景的基础上,从战略宗旨、战略目标、战略内容、战略任务、战略实施等角度分析英国主要大学及研究图书馆联盟的战略规划,总结出目前英国大学及研究图书馆联盟发展战略具有完整性强、现实性强、连续性强、透明度高、期望值高等特点,同时根据我国大学及研究图书馆联盟战略规划的现状,借鉴英国经验,提出规范战略规划文本、加强理论研究、增强规划主动性、提高规划内容透明度、积极与其他机构开展合作的建议。 相似文献
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图书馆通过LibQUAL+TM评价模式不仅能够获得用户对图书馆实际服务绩效的评价,还可以了解用户对服务的期望,从而通过改进服务、不断缩小实际服务质量与用户期望之间的差距,最大限度地满足用户的需求。基于LibQUAL+TM的图书馆服务质量评价体系应以用户需求为导向,以用户满意度和关注度作为指标测度,通过不断完善资源配置和运行管理机制提高图书馆服务水平,推进图书馆事业健康发展。 相似文献
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《The Journal of Academic Librarianship》2023,49(4):102741
Increasingly, organizations are facing turbulent and competitive times. Hence, the need for universities to capitalize on the robustness and diversity of their employees to maximize their success by attracting and developing an engaged, healthy, and high-performing workforce through the provision of stimulating work environments that will promote work-family balance, work motivation, job satisfaction and overall job commitment. This study was designed to investigate the effects of work motivation, job satisfaction, and work-family balance on job commitment as well as work motivation and work-family balance as they affect job satisfaction of library personnel in universities in North-central Nigeria. The total enumeration technique was used to cover all the 926 library personnel in the universities in North-central Nigeria. The validated questionnaire was used to collect data on 926 library personnel out of which 842 responded. The response rate achieved was 91 %. The study found that work-family balance, work motivation and job satisfaction had significant effect on the job commitment of the respondents. Job satisfaction has the most significant effect (41 %) on job commitment. It is therefore, recommended that university administrators, library managers and most especially policy makers in the education sector should give adequate attention to work-family balance, work motivation, and job satisfaction when planning to improve job commitment of their employees. In addition, they should consider work motivation and work-family balance to improve job satisfaction of the library employees. 相似文献
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[目的/意义] 针对当前MOOC存在的版权问题与我国版权意识薄弱的现象,通过调查美国大学图书馆的版权服务,明确我国大学图书馆开展版权服务的必要性和可行性。[方法/过程] 从MOOC 存在的版权问题引发对大学图书馆开展版权服务的思考。通过对版权服务开展得比较完善的10所美国大学图书馆的网站进行调查,了解其开展版权服务的目的,并对其版权服务的内容进行分析和总结。[结果/结论] 版权服务在美国的大学图书馆已非常普遍,我国大学图书馆可以借鉴其成功经验开展版权服务,提高师生的版权意识。 相似文献
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《College & Undergraduate Libraries》2013,20(2):83-94
Abstract The relocation of a small academic library to a new building gave the author an opportunity to reshape the user seating mix. Differences were found in what the library preferred to offer in the way of seating (primarily carrels to control noise) and what the users preferred to use (primarily tables so they could spread out their work or study with others). Recordings of actual user preferences after the move confirmed informal observations and led to a subsequent, more successful adjustment in the seating mix. The findings and methods should be useful for librarians planning to build new facilities or create more effective seating in existing buildings. 相似文献