共查询到20条相似文献，搜索用时 531 毫秒
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图书馆服务质量差距的形成,是由服务的认知、服务的设计、服务的提供以及服务的宣传等各个环节中存在的差距共同作用的结果。图书馆可从了解读者期望、建立正确的质量标准、按标准提供服务、恪守承诺和平衡读者期望与感知五个方面来缩小和弥合差距,解决服务质量的差距问题。 相似文献
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图书馆服务质量差距分析与对策研究 总被引：9，自引：0，他引：9
在界定服务质量含义的基础上，论述和分析图书馆服务质量差距的表现形式、特点、形成因素及差距模型，并就如何缩小差距，提高服务质量提出对策。 相似文献
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运用服务质量差距模型提升高校图书馆读者服务质量 总被引：2，自引：0，他引：2
左菲菲 《图书馆工作与研究》2011,(11):62-64
本文运用服务质量差距模型分析了高校图书馆在读者服务质量上的五个方面的差距,指出读者服务过程中存在的不足及问题产生的根源,并进而提出了弥合服务差距、提升读者服务质量的相应对策。 相似文献
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基于差距模型的图书馆服务质量实证研究 总被引：2，自引：1，他引：1
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基于SERVQUAL的培训服务质量差距模型的构建需要服务提供者准确感知读者对培训的期望、正确选择服务规范、按服务规范提供标准的培训服务、传递与对外承诺相匹配的培训服务。首都师范大学图书馆利用培训服务质量差距模型,通过多种手段、多种渠道充分了解读者的期望,建立服务规范,提供标准服务,建立辅导与沟通机制,加强品牌化建设,完善多方参与的闭环工作机制等途径,有效地提高了培训质量。 相似文献
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服务质量是学科服务的核心,提高学科服务质量是图书馆的根本目的。从用户的角度出发,将经济学领域中的顾客感知服务质量模型和服务质量差距模型引入到图书馆学科服务领域中,构建基于用户感知的学科服务质量模型和学科服务质量差距模型。对影响用户感知学科服务质量的四个因素进行分析,找到造成学科服务质量差距的原因,制定缩短学科服务质量差距的补救措施,以此缩小用户感知与期望的差距,提高用户满意度。 相似文献
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基于差距模型的图书馆服务质量研究 总被引：1，自引：0，他引：1
针对图书馆服务的特点,找出我国目前图书馆服务活动中存在的弱点及不足,引用质量差距模型进行研究分析,提出了明确的服务理念和服务目标。 相似文献
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文章运用服务质量差距模型对高校图书馆服务质量进行分析,找出了读者服务存在的差距及问题产生的根源,并提出了弥补服务缺失、提高服务质量的应对策略:一是加强与读者的良性互动关系;二是加强读者对图书馆的客观认知;三是提高馆员的素养;四是鼓励读者参与图书馆的工作;五是实施服务补救. 相似文献
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《图书馆管理杂志》2013,53(1-2):233-246
Abstract Distance programs utilize various strategies and technologies in an attempt to keep students and faculty connected. Express mail delivery, telephone and conference calls, electronic mail and compressed video sessions have all been used with varying degrees of success. This paper discusses the use of a novel Desktop Video Conferencing (DTVC) product, CU-SeeMe, and offers an analysis of its effectiveness in providing distance instruction and library support to a cohort of medical technology students embarked on the clinical rotation phase of their program at the University of Wyoming. We conclude that the potential benefits of this low cost technology outweigh the inconveniences of working with an immature technology. 相似文献
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《The Reference Librarian》2013,54(27-28):105-122
The traditional library organization for over forty years has been divided into technical services and public services. The age of automation, however, is bringing these two areas much closer together, and in some large academic libraries, the technical services librarian and the public services librarian are the same person. The work done in serials acquisitions and collection development is now available online in many libraries. Several libraries also have automated serials control and cataloging capabilities. With the advent of online access to serials, reference, interlibrary loan and library instruction services have simplified the work demands for the reference librarian. This conclusion suggests that cooperation between technical services and public services is the logical solution to provide the best possible service to the library patron. 相似文献
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《The Reference Librarian》2013,54(24):5-16
Despite the realities of the Information Society, national concerns for quality education in America have largely ignored libraries. The major cause of this neglect is the lack of perception among most educational leaders that library personnel and resources both have something to offer in the search for excellence and that librarians are committed to serving their institutions' learning priorities. To rectify this situation will require informed and aggressive leadership by librarians. Nonetheless, concerns raised by some educational leaders call for reforms that have strong implications for the instructional role of libraries. Resource-based learning can make a major contribution to preparing students for lifelong learning, active citizenship and risk taking. A number of recent, current and projected activities and publications are described. These can offer a good foundation for librarians wishing to promote information literacy and/or resource-based learning. 相似文献
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网络传播中的"知沟"现象研究 总被引：18，自引：2，他引：16
"数字鸿沟"带来的信息落差、知识分隔和贫富分化,是互联网发展必须应对的难题.在当今的知识经济时代,数字鸿沟的存在可谓牵一发而动全身,影响着国家与社会发展的方方面面.在此背景下,网络的使用者与非使用者之间的区隔已成为社会分层的新维度,它对传统的社会结构正形成势不可挡的冲击;与此相关,网络传播的效果研究更是传播学界无法忽略的一个课题.鉴于此,传播理论中原有的"知沟假设"(knowledge gap hypothesis)所关涉的传播过程中由社会分层形成的知识差异现象,理应成为数字鸿沟时代传播学研究的题中之义. 相似文献
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欧阳忠谋 《中国科技资源导刊 (中国信息导报)》2002,(10)
随着以计算机技术为代表的信息技术的迅速发展和广泛应用，网络化已成为必然趋势。未来几年，将是计算机网络和信息技术高速发展的时期。数字化多媒体等信息技术促进了电视、计算机、通信的逐步融合，各种技术将相互渗透，产品界限日趋模糊；技术进步、技术创新对市场的影响将越来越大；产品更新换代速度越来越快，新产品、新技术日新月异，新的产品门类不断涌现，为市场保持快速增长不断注入新的活力。信息技术和网络技术正在深刻地改变着人们的生产、生活和思维方式，全世界都在享受着信息与通信技术的应用为我们带来的“数字福利”。然而… 相似文献
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《期刊图书馆员》2013,64(3-4):49-53
A review is presented of the creation, activities and evolution of the Regional Serials Committee of the Serials Section of the American Library Association's Resources and Technical Services Division. For approximately ten years the committee has been using various means to evaluate serials matters and to inform librarians concerning these. The committee has sponsored workshops and published helpful manuals. Energies are now being directed toward the collecting of educational materials to be used in serials/training for acquisitions, check in, claiming, cataloging, binding, retrospective conversion, public service and automation. These materials are to be made available to interested librarians. 相似文献
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中国档案馆网站：差距与思考 总被引：3，自引：0，他引：3
本通过对国内档案馆网站和国外一些国家档案馆网站（如美国、加拿大、澳大利亚、新西兰、英国等国家档案馆网站）进行比较，从而指出目前中国档案馆网站存在的主要问题，并在此基础上提出改进和完善中国档案网站功能的建议。 相似文献
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Peter Bremer 《The Reference Librarian》2018,59(1):19-22
ABSTRACTLibraries can help support genealogy research in our communities by providing resources and expertise. Reaching out to local family historians and presenting useful information can be one of the best ways to meet the needs of this group. 相似文献
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查新期望差距及其控制 总被引：3，自引：0，他引：3
查新期望差距是客观存在的，主要是信息供需双方的认识不同、制度准则缺陷及查新人员业务水平不足等原因造成的。要弥合查新期望差距，需要查新管理机构、查新理论与实务者和社会媒体等的共同努力。 相似文献
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《The Reference Librarian》2013,54(49-50):135-145
The purpose of this chapter is to address the issues of information seeking behavior within a context of an information poor life style. Several factors can be attributed to an information poor world. For example, it is one in which the mass media are not viewed as providers of useful information. Moreover, this is a world in which there is a parsimony of helpful interpersonal channels. Thus, both formal and personal sources are devoid of everyday practical information of the kind that is needed by poor people. In addressing reasons to explain this phenomenon, knowledge gap theory is examined. The conclusion drawn from this analysis is that, although the mass media are perceived as sources of information for some (the "media rich"), they do not respond to the needs of the poor. Unfortunately, the role that interpersonal sources might play in this process, have not been adequately addressed by knowledge gap researchers. 相似文献