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1.
The public library facility design literature identifies the importance of understanding patron wayfinding behavior and designing around it, and this research is a first step toward answering that call. Unobtrusive observation is conducted of library patrons' initial wayfinding behavior from the two entrances of a medium-sized public library in south Florida. Although more than 100 entry routes are observed during this study, less than a quarter of those routes are taken by over 75% of observed patrons as they enter the facility, indicating that certain entry routes are extremely popular. Library personnel can use geographic information systems (GIS) to map the most popular routes. Then they can use information about which entry routes are most popular to increase the level of wayfinding ease in the entry areas of the facility and to strategically market library materials and services along highly-trafficked entry routes.  相似文献   

2.
The transition to a new architecture and design for an academic library Web site does not always proceed smoothly. In this case study, a library at a large research university hired an outside Web development contractor to create a new architecture and design for the university's Web site using dotCMS, an open-source content management system. The library participated in the design and development process along with other campus units. Because the university-wide process focused on marketing the university to prospective students, parents, and donors, the contractor's fact-finding process focused on how the library's site design could incorporate Web 2.0 technologies. The resulting library Web site showcased Web 2.0 technology more than it provided users with access to library resources. The library's users quickly communicated their dissatisfaction and confusion, which led to some immediate changes and a commitment to redesign the site based on expressed and demonstrated user needs. The library then hired another contractor to conduct iterative usability testing on both the new site and prototypes for a redesigned version. The testing showed that Web 2.0 technology that does not meet existing user needs creates obstacles for both novice and experienced users. In collaboration with the university's information technology unit, the library developed and launched a revised Web site, which helped users connect to the resources they needed. In the upgrade, Google Search Appliance replaced the native dotCMS search functionality. The authors of this case study demonstrate that libraries may need to advocate for different Web design priorities than those used at the university-wide level and that working with outside contractors presents different challenges and opportunities depending on the contractor's hiring unit. These experiences also demonstrate that libraries can do a better job learning about their users when they lead the fact-finding process. Following these experiences, the library committed to conducting iterative usability testing on a regular basis.  相似文献   

3.
《资料收集管理》2013,38(3):81-101
Wayfinding in libraries can be a difficult and challenging task, and yet few studies of wayfinding have been concerned with libraries. Although it is true that the library and information science literature includes studies designed to measure user frustration, wayfinding problems as a cause of frustration have been neglected here, too. This is an investigation to determine if signs have an impact on the success of library users in locating what they need. Using the University of Rhode Island Library as a laboratory, the authors designed a survey instrument to evaluate users' perceptions of the value of directional and locational signs. Dala confirmed previous observations of user search difficulties. Although local in focus, the study has implications for most academic libraries.  相似文献   

4.
ABSTRACT

The primary purpose of an academic library Web site is to serve as a portal to library-acquired content. Navigational design of a library Web site affects the user's ability to find and access content. At Albertsons Library, the goal of the navigational design of the Web site is to mimic user behavior on the Web site to help them access information and articles from over 300 different library vendors. Coordinating with different vendors makes tracking the navigational flow of user behavior difficult with the tool Google Analytics. Using the events feature in Google Analytics, the team responsible for Web design was able to track user flow, and was able to quantify how many users were actual “drop-offs” versus those that were clicks into library resources. Decisions made after acquiring these data resulted in a Web site with a 10 percent or less bounce rate, and decreased the number of clicks required for users accessing the library's content.  相似文献   

5.
An experiment in a public library demonstrates that Passini's conceptual framework of wayfinding can be applied to public library patron wayfinding behavior. Participants were asked to think aloud while completing prescribed wayfinding tasks. Findings indicate that library patrons use all five of Passini's strategies to varying degrees, supporting the need for further research testing this framework with library patrons. Participants were given varying level of details on Passini's strategies prior to completing the wayfinding tasks, and that intervention had no significant effect on the results.  相似文献   

6.
Social media like Facebook have become popular tools for different organizations like libraries in marketing practice. To build relationships with library users, libraries hope social media can engage its user communities actively with their collections, services, and activities. This paper aims at evaluating the effectiveness of using social media as a platform in marketing through a questionnaire on the Facebook page of the University of Hong Kong Libraries (HKUL), comparing the perspectives of students and faculty members. Both the current situation of HKUL's Facebook page and the reasons affecting users' interest and participation in the page are evaluated, in order to suggest better strategies for the library to deal with the needs of library users in the future. Other university libraries can also gain new insights from the study.This research has the following key findings: 1. The marketing practices of HKUL's Facebook page generally did not receive adequate attention and reactions from users; 2. Students were more engaged than faculty members in HKUL's Facebook page, as students use more varieties of library services than faculty members; 3. User needs, social media content, and interactions generally affected user acceptance of the library's Facebook marketing.  相似文献   

7.
The current technology models for library request services present significant challenges for the user’s experience from discovery to delivery. Applying user-centered design and e-commerce modalities may allow libraries to create more engaging and useful request services for all users. The authors suggest six design principles to improve user’s experience with library request systems and offer practical applications of these principles based upon two case studies at The New School Libraries and New York University Libraries. Both cases utilize APIs currently available, suggesting that libraries may leverage current models to create a better experience for their users.  相似文献   

8.
Discovery tools offer users a powerful way of searching library holdings as well as external databases and indexes. They are becoming an increasingly common part of the library user experience, and research on the usability of such tools is expanding. In 2012, a mid-sized academic research library implemented Primo Discovery and Delivery by Ex Libris and conducted a diagnostic usability test to investigate how the tool is used without instruction, to discover patterns in searching behavior, and to uncover how compatible Primo is with user search behavior. This article will describe the design and implementation of the usability study. Despite some design flaws, users adapt to the tool over time and can perform effective searches. This article also provides recommendations for future usability studies in specific targeted areas where problems were detected.  相似文献   

9.
To help users find their way around the large number of titles available, public libraries organize the collection by placing titles on shelves by genre, by adding classification codes in their online catalogs, and by pictograms on book covers. However, users may have different perceptions of how titles are to be grouped in genres or categories. Public library collections will be more accessible when the way their collection is organized matches these users' perceptions. The authors show how user perceptions can be derived from library loan transaction data. To overcome the particular methodological issues in using such data, a method of ultrametric trees and latent class analysis is developed to determine segments of users and how they categorize the collection. Results show clear user categorizations that in particular respects differ from conventional public library categorizations.  相似文献   

10.
[目的/意义] 现有用户行为模型能甄别用户的差异,挖掘用户深层次需求,实现图书馆智慧化精准服务,将用户行为模型运用于"智慧门户"建设,可为"智慧图书馆"建设提供实践案例和参考依据。[方法/过程] 在对现有的图书馆门户系统和用户行为模型进行分析和梳理的基础上,以重庆大学图书馆"智慧门户"建设为例,探索用户行为模型在图书馆"智慧门户"的架构方式。[结果/结论] 实践证明,基于用户行为模型的图书馆"智慧门户"可实现用户、资源、服务以数据为中介的交互,能更准确地预测用户行为和需求,让数据成为图书馆智慧服务的决策依据,是图书馆实现"智慧化"的重要手段。  相似文献   

11.
Radio frequency identification (RFID) technology has application to research on information-seeking behavior of library users. A user study was conducted to track traveling paths using the RFID system. Three undergraduate students carried a reader/writer and explored information sources in a library to complete a given set of tasks. Data regarding the traveling paths and information sources used were collected. The information offers insight into participants' information-seeking patterns. For example, all participants started in the online public access catalog zone; they used secondary sources for fact-based tasks more than for topic-based tasks. In addition, they spent the most time exploring the general book zone. A small percentage of tag recordings had to be removed or created because of errors in transmission readings; however, the procedure and results of the experiment were not affected. The results suggest that RFID technology provides data accurate enough to explain library users' information-seeking behavior, and can be applied to future studies.  相似文献   

12.
Academic library websites need to support a variety of users (student, faculty, staff, administrator, alumni, etc.) with intellectual pursuits related to research, teaching, and learning, in addition to being user-friendly, valuable and informative. Although the CUNY Queens College Library (QCL) website has been redesigned multiple times, there has not been a formal user research study of the website and its users to inform the redesign. Taking a user-centered approach, specifically the user-centered design (UCD) methodology, this study explores users of an urban academic library website in the United States through the use of triangulation, a mixed-methods approach that includes user survey, user interviews, and website analysis. The findings reveal that the majority of users like the QCL website and find the content valuable for teaching and research, but users also thought the website design was dated (not a modern design), some of the content was inconsistent, and access of all types emerged as a major theme. The results provide recommendations for the library website redesign and are important in helping librarians of similar libraries use triangulation of data to gain a multidimensional understanding of their users in order to inform the design and development of library websites.  相似文献   

13.
Habitual wayfinding is a revised wayfinding model for academic libraries, where there is a high percentage of repeat users. Using the unique spatial characteristics of a specific academic library, this study explores the wayfinding patterns of repeat users and evaluates the impact of patrons' travel habits on their library space usage. The GIS tool ArcMap is employed to visualize library traffic and detect potential patterns of habitual wayfinding. The impact of habitual wayfinding behaviors on library space usage is analyzed. Findings suggest that travel habits formed through past frequent actions can lead to consistent navigation preferences toward certain function units and significant usage differences even within the same function unit in a library. In addition to proposing this modified wayfinding framework and studying its relevance in explaining library space usage patterns, this study also makes a methodological contribution through a novel approach of detecting potential traffic patterns by visualizing routing data and quantifying its details at the route segment level. The framework, methodology, and findings have important implications for understanding space use in academic libraries and can be valuable to libraries considering conducting space evaluation and space rearrangement projects.  相似文献   

14.
It is trendy for university libraries to offer services on social media (SM) platforms. As many millennials prefer to use apps of photo-snapping, libraries unavoidably start to use Instagram to connect with users. This study examines the effectiveness of the use of Facebook and Instagram in The University of Hong Kong Libraries (HKUL), by a mixed-method approach to analyze the posts on the two SM sites of HKUL and user feedback collected from interviews on campus. The content analysis surprisingly revealed that both Facebook and Instagram received very low user engagement, and the most frequently posted contents were library operational news and library events. The interviewees opined that they welcomed HKUL's use of Facebook and Instagram, but they urged HKUL to change its uninteresting style on the SM sites and make better use of the SM features to attract users' attention. This study provides insights for librarians for their effective management and adoption of SM, especially for content design and management.  相似文献   

15.
Most studies on library ethics are theoretical. No scale has been developed with a valid and reliable psychometric property to measure library staff and users' ethical perceptions or behaviors. This paper describes the development of a brief measure of the Library Ethics Scale (LES) conducted in two consecutive studies. In the first study, based on the literature review and opinions of expert groups, 47 items were developed for the item pool. These items were administered to 521 university library users in Turkey. An explanatory factor analysis indicated a strong two-factor solution. In the second study conducted on 259 participants, these two-factor structures showed good psychometric properties, with 18 items explaining the total variance of 59.074. The Cronbach alpha reliability coefficient was 0.903, and the two sub-dimensions were found to be 0.91, and 0.888, respectively. The LES shows good validity and reliability properties and has potential application in library ethics settings, including library professionals' perceptions and users' perceptions and behaviors.  相似文献   

16.
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17.
This research presents the results of a project that investigated how students use a library developed mobile app to locate books in the library. The study employed a methodology of formative evaluation so that the development of the mobile app would be informed by user preferences for next generation wayfinding systems. A key finding is the importance of gathering ongoing user feedback for designing useful and used mobile academic library applications. Elements and data points to include in future mobile interfaces are discussed.  相似文献   

18.
[目的/意义]从用户视角分析图书馆帮助民众有效消减信息搜寻焦虑的作用机理，自下而上地评估图书馆在信息社会化进程中为民众提供公共文化服务的实际成效。[方法/过程]通过对708位图书馆用户进行问卷调查，运用结构方程模型对个体特征、图书馆使用行为、图书馆使用体验和信息搜寻焦虑之间的相互作用机理进行实证检验。[结果/结论]个体的教育、经济差异通过中介变量对信息搜寻焦虑产生显著影响，表现为教育水平较低、经济收入较高的两组群体焦虑感更强；图书馆使用体验越好，越有助于消减用户日常信息搜寻活动中产生的焦虑感；图书馆使用行为对信息搜寻焦虑不存在显著影响，但对其子维度认知能力障碍与信息利用障碍存在间接的负向影响。  相似文献   

19.
Academic library home pages are not only access points to the resources and services of a library, they are virtual representations of the library itself. The content placed on the page, where it is placed, and the amount of space allotted are all choices that send a message about the character of the library, the resources a user should start with, and the library's attitude toward its users. This study explores the messages being sent by the content selection and design of the home pages of 49 of the 50 largest academic libraries in the United States. By looking at the area allocated to different content types and the number and location of different content types, the researchers discovered that design elements and promotion/public relations receive a large amount of page space. The researchers also identified the prominently positioned multi-search box as the apparent de facto standard access point to library resources. Many sites are clearly designed to direct users to specific, presumably important resources. Other sites are more obscure in their site structure and design, increasing the options and visual clutter for users without providing much guidance.  相似文献   

20.
Digital library research has developed over the past decade, but little has been done on the identification of evaluation criteria, especially from users' perspectives. This article identifies users' criteria and applies them to the evaluation of existing digital libraries. Forty-eight subjects were instructed to develop and justify a set of essential criteria for the evaluation of digital libraries. At the same time, they were requested to evaluate existing digital libraries by applying the criteria that they were developing. A compilation of criteria developed by participants show that usability and collection quality were the most important criteria for evaluating digital libraries. Service quality, system performance efficiency, and user opinion solicitation were also deemed essential criteria. The author further compares digital library evaluation criteria identified by users and researchers and applied in previous research. The article reveals problems in current digital library design and development, discusses suggestions for improving digital library design, and presents areas for further research.  相似文献   

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