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1.
《The Journal of Academic Librarianship》2020,46(6):102229
It is trendy for university libraries to offer services on social media (SM) platforms. As many millennials prefer to use apps of photo-snapping, libraries unavoidably start to use Instagram to connect with users. This study examines the effectiveness of the use of Facebook and Instagram in The University of Hong Kong Libraries (HKUL), by a mixed-method approach to analyze the posts on the two SM sites of HKUL and user feedback collected from interviews on campus. The content analysis surprisingly revealed that both Facebook and Instagram received very low user engagement, and the most frequently posted contents were library operational news and library events. The interviewees opined that they welcomed HKUL's use of Facebook and Instagram, but they urged HKUL to change its uninteresting style on the SM sites and make better use of the SM features to attract users' attention. This study provides insights for librarians for their effective management and adoption of SM, especially for content design and management. 相似文献
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《Government Information Quarterly》2020,37(1):101420
Increased attention to and scrutiny of fatal police shootings across the U.S. is often credited to the rise of social media sites such as Facebook and Twitter, which provide a platform for citizens to publicly engage with police agencies. On its face, this type of citizen engagement appears to realize the promise of social media in the public sector to increase agency accountability, transparency, and legitimacy. However, research suggests that police agencies primarily use social media as a way to manage their public image, rather than for citizen engagement. In addition, the degree to which citizens use social media to hold police agencies accountable is unclear. We examined both sides by analyzing the emotional tone (sentiment) of over 350,000 police agency Facebook posts and user comments after a fatal officer-involved shooting of a citizen in 2016. On average, police agency posts were decidedly neutral in tone and did not change in the post-shooting time period, suggesting they did not post more positive content after the shooting in an attempt to bolster their public image. While user comments were more negative compared to pre-shooting levels, on average, the magnitude of the change was small, essentially neutral, and increased almost to pre-shooting levels very quickly. We also found small differences in user comment sentiment based on the race and armed status of the victim, but not in the expected direction. The findings provide evidence about how police agencies and users react to a police shooting on Facebook and raises critical questions about the ability of social media to serve as a meaningful tool for citizen engagement and accountability. 相似文献
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Hyunjin Seo Joseph Erba Darcey Altschwager Mugur Geana 《Journal of Applied Communication Research》2019,47(2):130-152
Based on our community engagement project involving 47 older, low-income African-American adults from a senior community center, this study analyzes how an underserved population acquires knowledge and skills related to digital technologies. We discuss the conceptualization, implementation, and evaluation of a weekly, four-month long computer class for members of the senior community center. Our mixed-method research shows the importance of taking into account both the multidimensional nature of adult learning and the social and cultural contexts in which learning occurs when working with underserved adult populations. Findings from our formative and evaluative research offer insights into changes in the computer class participants’ attitudes toward and perspectives on key digital literacy issues including security and privacy online and online information verification. Scholarly and policy implications are discussed in the context of digital competency and adult learning for marginalized populations. 相似文献
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[目的/意义] 通过为用户提供网络互动和社交支持,在线健康社区能够促进健康行为的传播与影响,提升用户的行动能力和认知水平。旨在通过评估在线健康社区中个体的参与行为,为社区的建设和规划提出相应建议。[方法/过程] 利用百度戒烟吧的用户数据,通过统计分析与社会网络分析方法,分析用户的活动状态、好友网络以及参与需求。[结果/结论] 百度戒烟吧正在逐渐丧失对用户的粘性,虽然活跃用户已经形成了稳定的群体,但用户整体处于高度离散和分裂的状态。同时,短期用户的参与动机主要是寻求社会支持和自我满足,长期用户则扮演着欢迎者的角色,是推动用户参与的主要作用力,是利他主义的执行者。 相似文献
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Manuel Goyanes 《Journalism Practice》2020,14(6):714-729
ABSTRACT The online environment has radically changed the way in which users consume, discover and manipulate news. The growing relevance of social media platforms and digital intermediaries for news sharing and consumption increase the likelihood of citizens to be exposed to online news even when they are not seeking it. This digital transformation fundamentally challenges the way online news use and exposure have been conceptualized and measured, affecting also to citizens’ knowledge about public affairs and politics. This article examines the factors that predict the probability to be an “incidentally exposed news user” online. Specifically, based on a representative US sample from the Pew Research Centre, this study analyses the role of media preference, use and trust. Findings indicate that beyond users’ demographics and loyalty, readers’ news preferences, uses and trust, specially of social media platforms, affect their probability to be incidentally exposed to news online. These results have important empirical and theoretical implications for understanding the connection between readers’ news consumption patterns and online exposure, intentional or incidental. 相似文献
6.
《Journalism Practice》2013,7(7):781-798
ABSTRACTOnline media have transformed the political news landscapes, changing not only professional journalistic practices but also the way in which citizens participate in political communication. In the debate about the impact of the Internet on democratic practices, some scholars emphasize the potential of digital media platforms to establish a medium for deliberative and inclusive democratic participation, whereas others underline the development of fragmented “echo chambers” driven by the interests of mainstream news organizations. We point to an alternative scenario in which online political communication develops in the direction of “participatory populism”, involving an unrepresentative group of users actively engaging in the delegitimization of democratic institutions. This engagement results in a collective voice that expresses high levels of negativity towards mainstream democratic politics. Through a study of user comments relating to the 2014 European Parliament election in Germany and the UK, we show how commenters express predominantly negative views towards not just the EU but also national government and mainstream opposition parties. We find, however, that the relationship between user comments and news platforms is highly contextualized. The nature of the relationship between comments and news platforms across countries thus warrants further investigation. 相似文献
7.
This paper tests the extent to which social media is shaping civic engagement initiatives to build trust among people and increase trust in their institutions, particularly the government, police and justice systems. A survey of 502 citizens showed that using social media for civic engagement has a significant positive impact on trust propensity and that this trust had led to an increase in trust towards institutions. Interestingly, while group incentives encouraged citizens to engage online for civic matters, it is civic publications through postings on social media that intensify the urge of citizens for civic action to address social issues. Post-hoc analysis via ten interviews with social activists was conducted to further examine their perceptions on trust towards institutions. The overall findings suggest that institutions, in their effort to promote a meaningful and trusting citizen engagement, need to enhance trust among the public by fostering social capital via online civic engagement and closing the public–police disengagement gap. 相似文献
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《Journalism Practice》2013,7(4):383-398
In this paper, we examine the inverse and converging movement of two sets of institutions: news organizations, as they find that part of their mission necessarily includes hosting an unruly user community that does not always play by the norms of journalism; and online media platforms and social networks designed for users to share content, as they find that the content being shared is often much like news, some of which challenges their established user guidelines. We draw on in-depth interviews to understand how each industry is finding itself increasingly on the other's turf and facing the challenges and tensions the other has long coped with, but from its own distinct vantage point. From this we explore the ways in which the roles of news provision and community management are increasingly intermingled—in ways that will continue to have an impact on both news organizations and social media platforms, along with their audiences and users. 相似文献
10.
Henrik Serup Christensen 《Government Information Quarterly》2021,38(1):101538
Online participatory platforms are introduced to boost citizen involvement in political decision-making. However, the design features of these platforms vary considerably, and these are likely to affect how prospective users evaluate the usefulness of these platforms. Previous studies explored how prevalent different design features are and how they affect the success of platforms in terms of impact, but the attitudes of prospective users remain unclear. Since these evaluations affect the prospects for launching successful participatory platforms, it is imperative to assess what citizens want from such digital possibilities for participation. This study uses a conjoint experiment (n = 1048) conducted in Finland that explore the impact of seven design features: Discussion possibilities; Interaction with politicians and experts; Information availability, Aim of participation; Identity verification; Anonymous participation and Accessibility. Furthermore, it is examined whether the effects differ across use of ICTs measured by generation, time online and prior use of participatory platforms. The results suggest that most design features have clear effects on evaluations, and that deliberative features have the strongest effects. Furthermore, the effects are relatively stable across prior use although the less experienced put a stronger emphasis on verification. 相似文献
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《Government Information Quarterly》2022,39(3):101686
Police departments increasingly use social media for enhancing their relationships with citizens. However, little is known about how specific characteristics of police-initiated messages affect whether and to what extent citizens engage with the former. This study looks at 11 large police departments using Twitter in Germany. Based on a multimethod approach, it explores the effect of content type and two emotional elements (i.e. arousal and valence) of tweets on different dimensions of citizen engagement. The latter is measured as observable online behavioral responses to police tweets in form of likes, comments, and retweets. The results suggest that emotional arousal (i.e. the emotional intensity of a tweet) plays a key role in triggering all forms of citizen engagement, while emotional valence (more specifically, the negativity of a tweet) largely shows no effect. Moreover, the impact of content type (informative versus interactive) varies across the different engagement dimensions. 相似文献
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本文把视线聚焦在新媒体的媒体语境当中,以百度百家号为例,考察了新媒体用户在内容层面、认知层面和行为层面上的认知与使用模式。基于对百度百家号用户媒介认知与媒介使用情况的网络问卷调查数据,本研究从新媒体用户重点关注的文章类型、内容来源的关注度以及网络内容的信任度三个方面分析了新媒体用户的内容消费特征并提出了优化网络内容平台内容建设机制及信息扩散机制的策略与建议。在用户层面,需重点培养激活核心用户以提升内容生态的活跃度;在平台层面,需纳入优质内容资源,重视品牌建设。 相似文献
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随着“互联网+健康医疗”的发展,越来越多的患者(或患者的代理人,本文统称为“用户”)寻求通过在线健康医疗平台与医生交互,完成问诊过程。本研究关注在缺乏面对面沟通的网络环境下,如何帮助用户-医生实现虚拟空间的有效交互,针对在线健康医疗平台中的用户-医生交互进行研究,以识别交互的模式和特征。通过爬虫技术获取了“春雨医生”网站1017组用户与医生的交互会话,本研究采用开放编码和会话分析相结合的方法,发现螺旋式和直线式是最主要的交互模式,构建了两种模式的理论模型,并揭示了两种模式的交互特征。此外,发现用户对初始问题描述的清晰和详尽程度是影响交互效率的关键因素。本研究有助于提升用户和医生借助在线健康医疗平台进行的交互效率,优化此类系统或平台的用户交互体验设计,为未来研究不同角色参与的在线智能交互健康医疗平台提供了借鉴意义。 相似文献
14.
《Government Information Quarterly》2018,35(2):210-222
This research investigates the communication behavior and engagement strategies in the bilateral use of social media between law enforcement agencies and the communities they serve. It advances existing work by studying municipal level government actors in a new communications environment where social media now play an important part. Grounded in agenda setting theory, our analysis identifies police departments' social media issue priorities, analyzes the responses of their audiences to those communications, and directly compares followers' own conversation priorities with the police agenda. Our data set includes all the content from the Facebook and Twitter accounts of five similarly sized and demographically situated police departments in the U.S., plus all the tweets and posts from the followers or friends responding to those accounts over a 90-day period. We performed both manual coding and machine cluster analysis to elicit major threads of conversation. In addition to the data analytics, we conducted interviews with the five police departments to understand the similarities and differences in agenda priorities resulting from their social media goals and use.The study shows the priorities that comprise the police agenda, identifies both similarities and differences in what their audiences communicate among themselves about most frequently in the public safety domain relative to the police agenda, and finds evidence of positive response from the public to some of the agenda priorities communicated by the police. Our data also reveal that police are using social media interactively, which could, over time, advance community policing goals. The paper concludes by considering the implications of these findings for law enforcement and community policing and suggests directions for future research on agenda setting in this new media environment. 相似文献
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本文基于用户调研数据和理论分析,研究Web2.0环境下档案虚拟社区用户的交互需求动因、交互需求特征,探讨不同用户群体的交互行为规律。最后从开展可视化个性跟踪服务、挖掘和开发用户知识资源和构建用户认知语境三个视角,研讨深化和拓展档案虚拟社区交互服务和知识共享。 相似文献
17.
《Library & information science research》2022,44(4):101205
Human behaviour is complex and demographics are insufficient to understand information behaviour. More nuanced analyses are required to understand the factors that drive action. Focusing on digital archiving and online protection strategies as manifestations of information behaviour, factors that influence perceptions of online risk were investigated. The relationship between perception and behaviour was analyzed by focusing on people’s risk responses and their archival habits. Using Bates’ theory of Information Behaviour, information behaviour paradoxes, what people do versus what they say they would do in online situations, were analyzed. By applying a mixed-method approach to 101 semi-structured interviews, individuals’ self-perceived internet skills and having a third-party negative experience are two key factors that influence perceptions of risk online. A three-part typology of internet users (cautiously optimistic offliners, confident onliners, and utopic onliners) is introduced. Perceptions of online risk have consequences for information behaviour and informs a theoretical modification. 相似文献
18.
企业网上社区用户忠诚度影响因素的实证分析 总被引：1，自引：0，他引：1
提高用户对网上社区的忠诚度将有助于电子商务网站吸引和保持客户。忠诚的用户不仅自身积极参与网站的交易,而且其言论将对其他用户产生正面且重要的影响。模型假设用户信任及虚拟社区感对忠诚度具有显著作用。虚拟社区感包括三个维度：成员感、影响力、需求满足。对收集的195份有效样本数据采用PLS Graph进行分析,结果发现用户信任显著影响虚拟社区感的三个维度与忠诚度,表明用户信任对于网上社区运作所发挥的基础性作用。此外,在虚拟社区感的三个维度中,仅有需求满足显著影响用户忠诚度。 相似文献
19.
《Journal of Web Librarianship》2013,7(3):199-216
In the digital era, information literacy skills enable users to locate and use online materials effectively. One persistent library service for libraries is providing skills training to students. This article traces the creation of online library instructional tutorials, currently referred to as digital learning objects, in academic libraries. It isolates the factors that improve the success of these learning tools, including knowledge of the tutorials’ purpose and potential, collaboration with other individuals, the use of standards, student engagement, and evaluation. The literature review also illustrates the incorporation of multimedia learning theories and assessment strategies in these tutorials. By developing appropriate learning tools, librarians offer services aimed at meeting user needs while reducing time and resource demands on library staff. 相似文献
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[目的 /意义]对在线社区用户承诺影响因素的相关实证研究进行梳理和再分析,以解释影响在线社区用户承诺的一般性因素,为后续研究提供参考。[方法 /过程]运用元分析方法,选取以用户承诺为研究主题、以在线社区为研究情境的文献作为样本文献,归纳和识别在线社区的用户承诺影响因素,并进一步探索影响异质性的调节变量。[结果 /结论 ]显著影响在线社区用户承诺的因素包括系统外部、需求动机及用户感知三个类别的10个变量,与在线社区用户承诺为中度相关关系的有情感依恋、信息性动机、感知娱乐性、信息质量,而社交动机、社会互动、满意度、信任、感知收益、社区认同与用户承诺高度相关。在线社区类型会对情感依恋、社会互动、感知娱乐性等变量与用户承诺之间的关系产生调节。研究结果对未来深入研究和不同情境研究具有借鉴意义,也对在线社区运营具有实践指导作用。 相似文献