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1.
《Government Information Quarterly》2001,18(2):93-104
The objective of this paper is to examine the capacity of the Canadian federal government to effectively harness information technology (IT) as an enabling force in its efforts to meet the present and emerging challenges of a digital age. The main thesis of this paper is that this necessary transformation in public sector governance and accountability is likely to be blocked by an administrative culture that may be ill suited for a digital world. In terms of how governments respond, our two sets of explanatory factors will be determinant. First, partnerships, and the emergence of new collaborative dialogues within government, between governments, and across sectors are a critical dimension. The second, and quite related variable lies in the necessary leadership of people –new skill sets, and new leaders will be required to both empower knowledge workers and defend experimental action. Yet, it is not only the skills composition of workers altering in a digital era, but rather the broader transformations of both everyday and organizational life that are also at play. In this sense, digital government must reposition itself to become an engaged and constructive partner in shaping the new governance patterns that will otherwise render it rudderless. Government must produce a new “culture” in order to harness the enormous potential of digital government. 相似文献
2.
Smart government is used to characterize activities that creatively invest in emergent technologies coupled with innovative strategies to achieve more agile and resilient government structures and governance infrastructures. However, there is no consensus in terms of what this term includes and how it is related to emergent technologies and innovation in the public sector. This introductory paper provides readers with ways to think about smart government and summarizes findings from twelve articles included in this special issue. These articles, which are the best papers of the 6th International Conference on the Theory and Practice of Electronic Governance (ICEGOV2012), contribute to emerging understanding of being smart in government settings. The articles span a great diversity of related topics such as smart cities, open government, and participation mechanisms. Collectively, the articles provide perspectives on the nature of smart governments and illustrate exemplar practices and initiatives on how governments are opening up and transforming service delivery to become smarter. The special issue in its entirety contributes to understanding governance structures, technical infrastructures, and other requirements geared toward supporting the operations of smarter governments around the world. 相似文献
3.
Atreyi Kankanhalli Yannis Charalabidis Sehl Mellouli 《Government Information Quarterly》2019,36(2):304-309
The Internet of things (IoT) is the network of objects/things that contain electronics, software, sensors, and actuators, which allows these things to connect, interact, and exchange data. The users, sensors, and networks generate huge amounts of data from which governments can develop applications and gain knowledge using Artificial Intelligence (AI) techniques. Thus, IoT and AI can enable the development of valuable services for citizens, businesses, and public agencies, in multiple domains, such as transportation, energy, healthcare, education, and public safety. This guest editorial for the special issue on IoT and AI for Smart Government, identifies the challenges involved in implementing and adopting these technologies in the public sector, and proposes a comprehensive research framework, which includes both IoT and AI elements for smart government transformation. Subsequently, the editorial provides a brief introduction of the six papers in this special issue. Finally, an agenda for future research on IoT and AI for smart government is presented, based on the proposed framework and gaps in existing literature, supported by the papers that were submitted to this special issue. The agenda comprises four directions i.e., conducting domain-specific studies, going beyond adoption studies to examine implementation and evaluation of these technologies, focusing on specific challenges and thus quick wins, and expanding the existing set of research methods and theoretical foundations used. 相似文献
4.
Panos Panagiotopoulos Bram Klievink Antonio Cordella 《Government Information Quarterly》2019,36(4):101421
Public value theory offers innovative ways to plan, design, and implement digital government initiatives. The theory has gained the attention of researchers due to its powerful proposition that shifts the focus of public sector management from internal efficiency to value creation processes that occur outside the organization. While public value creation has become the expectation that digital government initiatives have to fulfil, there is lack of theoretical clarity on what public value means and on how digital technologies can contribute to its creation. The special issue presents a collection of six papers that provide new insights on how digital technologies support public value creation. Building on their contributions, the editorial note conceptualizes the realm of public value creation by highlighting: (1) the integrated nature of public value creation supported by digital government implementations rather than enhancing the values provided by individual technologies or innovations, (2) how the outcome of public value creation is reflected in the combined consumption of the various services enabled by technologies and (3) how public value creation is enabled by organizational capabilities and configurations. 相似文献
5.
《Government Information Quarterly》2023,40(3):101815
Many public organizations struggle to adapt to digital transformation. Whereas previous research has identified internal drivers of change, an unpredictable factor from the external environment such as the COVID-19 pandemic can trigger public innovation. In this study, we aim to investigate if and how the COVID-19 pandemic has influenced the digital government transformation. In more detail, we explore how the COVID-19 pandemic has affected different organizational aspects that are expected to be affected by a digital transformation. Findings from case studies of ten organizations from the Austrian federal administration indicate that the pandemic has not only led to an increased use of technological means but also influenced various organizational aspects such as employees' attitudes toward technology and organizational culture toward innovation. In particular, organizations heavily affected by the pandemic have benefited from a greater degree of digital transformation. Consequently, the pandemic has influenced a spirit of innovation and accelerated the speed of digital transformation. 相似文献
6.
Internet of Things (IoT) is ubiquitous in society. IoT-enabled dynamic capabilities in real-time sensing and responding can spur digital transformation in unlocking the potential of digital government into data-driven smart government capable of delivering policies and services of public interest and public value. However, the literature indicates challenges in IoT cybersecurity and systemic use across the government. There is the urgent need for IoT research on policy and use. This paper developed a framework for IoT-enabled smart government performance. We applied this framework to conduct case study analyses of digital technology policy, IoT cybersecurity policy, and IoT use in major application domains at the U.S. federal government level. The results show that some agencies were strategic and forward-thinking in funding and partnering with sub-national governments in promoting the IoT use. However, there remains a critical need for national IoT policies to promote systemic IoT use across the application domains. 相似文献
7.
《Government Information Quarterly》2014,31(4):545-555
Researchers and practitioners around the world recognize the potential of information technologies to promote government transformation. This transformation has been understood in at least two different ways: (1) as a transformation of internal processes and (2) as a transformation of the relationships between governments and other social and political actors (institutional transformation). Unfortunately, there is little or no evidence of such transformation, and current studies reveal that for this transformation to happen, a better understanding of the complex relationships between information technologies, organizations, and institutions is still required. This paper presents a theory of the co-evolution of technology, organizational networks, and institutional arrangements in the transformation of government. The theory uses the grammars of system dynamics and builds upon institutional approaches to understand interactions among all these variables in the development of information and communication technologies in government. Although the theory suggests the relevance of some specific reinforcing processes in this transformation, the endogenous view used in the theory empowers all stakeholders by illustrating how transformation could be promoted from any individual position involved in the process of developing digital government applications. 相似文献
8.
[目的/意义]基于整体性治理理论,探究各省级政府互联网服务能力均衡化发展的影响因素,对于推动地方政府数字化均衡建设、促进政府治理能力现代化、构建服务型政府具有理论意义与实践价值。[研究设计/方法]从统筹压力与数据驱动能力两个维度出发,构建省级政府互联网服务能力均衡化发展的计量模型,依托2018年和2019年全国27个省级行政区的各类数据,运用回归分析对该模型进行实证检验。[结论/发现]省级统筹压力能够促进省内各地级政府互联网服务能力的均衡发展,尤其在地方政府通过信息技术回应公众需求时,较强的统筹压力更能促进地区之间的协调发展,而数据驱动能力则通过与统筹压力的交互作用增强了政府互联网服务能力的均衡化发展程度。[创新/价值]从均衡化视角探析政府互联网服务能力的发展,丰富了“互联网+政务服务”的相关研究,加深了地方政府运用政策规范和信息技术协同建设省域内政府互联网服务能力的理解和认识。 相似文献
9.
Soumodip Sarkar 《Government Information Quarterly》2021,38(1):101549
As the COVID-19 pandemic causes unprecedented disruptions in citizens' lives and work, prompting a wide range of responses from governments across the globe. The southern Indian state of Kerala, India's COVID-19 “ground zero”, stands out with a fatality rate at a fraction of other richer Indian states and countries. This has happened despite the state presenting strong vulnerabilities to COVID-19. Using the theoretical lens of frugal innovation, I analyse how the Kerala State Government (KSG) combated the spread of COVID-19. This research uncovers the mechanisms at play as KSG implemented and used frugal technologies as platforms that helped decision making and strategy to fight the pandemic. I find a rich interplay of frugal innovations promoted by the government, in partnership with research institutes and private sector actors, which are cheap and efficacious. The study defines and promotes the concept of government frugal innovation (GFI) and provides valuable insights and tools to help governments navigate and effectively respond to this crisis, encouraging the rest of the world to learn from Kerala's experience. My conceptual model characterizes GFI as involving collaborative aspects, and holds practical implications beyond the times of crises. 相似文献
10.
11.
《Government Information Quarterly》2022,39(4):101723
This study explores the determinants of digital innovation in the public sector. Focusing specifically on new digital technologies, such as big data, artificial intelligence, Internet of things, and augmented reality, we explained the wide variation in how Korean local governments used these technologies to transform their services. We found support for four theoretical mechanisms. First, our findings support the existence of demand-pull innovation in the public sector: public organizations respond to citizen demands or needs for innovation. Second, we also find support for an electoral incentive hypothesis, which posits that local governments' motivation for digital innovation is influenced by local politicians' electoral incentives. Third, our results show the existence of isomorphic pressure as a driver for public sector innovation: public organizations emulate their neighbors in adopting innovative practices. Fourth, the results support the upper echelons theory, as younger policymakers are more active innovators. 相似文献
12.
本研究聚焦于ChatGPT,加强科普场馆在数字化建设中对ChatGPT的整体认知,期待通过对此类新型人工智能技术的应用,为科普场馆开展数字化转型服务提供参考与借鉴。通过分析ChatGPT 的发展历程、技术特征、技术应用及应用方式,在ChatGPT系统实践的基础上,总结ChatGPT为科普场馆数字化转型带来的机遇,包括在科普场馆协助研究、数字展览、智能客服等方面的效率提升和赋能,同时探讨了ChatGPT带来的风险挑战,包括内容科学性、信息安全性、使用目的性、依赖性以及法律法规问题,并针对性地给出了相应对策。 相似文献
13.
《Government Information Quarterly》2023,40(2):101786
Public value creation is traditionally considered as the citizens' collective expectations with respect to government and public services. Recent e-government literature indicates that what exactly constitutes public value in digital government is still debated. Whereas previous research acknowledges aspects such as co-production and the orchestration role of government in the context of public value creation, there is only a limited understanding of how public value is created by the interactions between government and business actors, and the role digital technologies play in that process. Furthermore, so far, research into public value creation processes is limited to specific services that aim to meet a specific goal; for a more complete view, an integrative perspective is required to address the multiplicity of goals. Societal challenges including climate change, sustainability, and the transition towards circularity will require governments to play a crucial role. Businesses are also transforming their vision by adding societal goals to their economic objectives and contributing to these societal challenges. This necessitates even more the need to explicitly consider the role of business in public value creation processes. In this paper we argue that there is a need to understand public value creation as an interactive process, involving both government and business actors. In this process, voluntary information sharing enabled by digital infrastructures has the potential to contribute to the value creation processes, but the increased complexity of digital technologies obscures the effects they can have on value creation. Therefore, we develop a framework that allows to reason about public value creation as an interactive process, involving government and businesses, facilitated by voluntary information sharing. The framework also allows to reason about how the technological design choices of the underlying digital infrastructure influence this value creation process. For the framework development, we use an in-depth case study from the domain of international trade. We analyze the interactions between customs authorities and supply chain actors for jointly creating public value related to revenue collection, as well as safety and security of goods entering the European Union, using business data made available via a global blockchain-enabled infrastructure. In future research, the framework that we developed can be used to analyze more complex cases with additional public value aspects, such as sustainability and circularity. 相似文献
14.
《Government Information Quarterly》2022,39(2):101664
Government employees play a critical role in adopting and using new technologies in government, and their attitude and willingness to use them matter in creating a sustainable and meaningful digital transformation. This study explores how the perception of government employees shapes the willingness to support the use of AI technologies in government. Based on a survey data on current government employees in the U.S., our analysis reveals that the willingness to implement and use AI technologies in government was contingent upon a series of positive and negative perceptions about the new technologies, long-term outlook on the role of AI technologies in society, and the familiarity and experience in using some form of AI applications in the past. In particular, the perception of AI enhancing the efficiency and effectiveness of the work and a positive and longer-term outlook on AI's future about human labor (as an assistant or a competitor), the perception of the technology's ultimate harm or benefit (does it harm or benefit humanity), its ability to eventually make ethical and moral judgments influenced the willingness to support AI technologies in government. A substantial proportion of the government employees in the survey sample responded that they had experienced using some form of AI applications in their work and this familiarity had a strong positive influence on their support for AI. Our findings point to the importance of training the government employees in AI technologies to improve their understanding and perception about the new technologies as well as their potentials in government that will foster a culture of innovation toward sustainable and impactful digital transformation. 相似文献
15.
J. Ignacio Criado Rodrigo Sandoval-Almazan J. Ramon Gil-Garcia 《Government Information Quarterly》2013
Social media in government is becoming one of the major trends in Electronic Government (e-government) research and practice worldwide. During the last few years, several authors have addressed the potential of social media for the innovation of public sector organizations. Most of these contributions have focused on the technical dimensions of social media, while other aspects have not attracted equal attention. In contrast, this introductory article interrogates the role of social media in the basic areas of e-government: government information flows and the availability of government information; the use of information technology to create and provide innovative government services; the impact of information technology on the relationships between the governed and those governing; and the increasing importance of information policies and information technologies for democratic practices. Accordingly, the next few pages propose and develop three dimensions of social media in government: tools, goals, and topics. We think that these dimensions could help to better understand the use of social media in government settings. Then, after a brief review of current trends in social media and government research, we present the articles included in this special issue. Finally, we present some practical lessons and suggest ideas for future research. This special issue could be seen as a starting point for the development of innovation through social media in public administrations around the world. 相似文献
16.
[目的/意义]研究数字经济时代，知识作为关键战略资源和核心资产，对理论和实践提出的新挑战。[方法/过程]采用文献资料调研法和理论分析法，基于网络实体系统（CPS）对数字经济时代知识管理的挑战和趋势进行分析阐述。[结果/结论]数字经济时代，知识管理在对象上对数据的获取和整合要求更高，在增值体系上对数据到信息再到知识的精度、实时性和准确性要求更高，异构整合和数据挖掘成为知识管理的关键，人机交互和人工智作为关键技术将发挥关键作用，在知识管理的目标上，数据驱动的价值创造成为核心。未来知识管理的发展将在战略上向实时动态精准决策演化，在架构上转向全域知识管理，在组织上通过无障碍知识流打造高效创新型组织，在内容上系统整合碎片化知识，在方法上重视基于人机交互的隐性知识转化，在技术上打造基于平台的知识图谱。 相似文献
17.
《Government Information Quarterly》2023,40(1):101781
States must increasingly manage cybersecurity threats and disruptions in their digital government infrastructures. However, the digital government literature lacks a systematic, more rigorous understanding of how states respond to such risks and crises and what factors can explain these responses. This article addresses this research gap by identifying explanatory mechanisms of cyber risk and crisis governance in a critical and, to date, unique case: the Estonian government's management of the ‘ROCA’ vulnerability, which rendered two-thirds of its national electronic identity cards vulnerable to a major security risk. The case provides one of few examples in which a digitally highly advanced state publicly dealt with a large-scale cyber risk at the heart of its digital government. Estonia overcame the crisis without constraining the affected infrastructures' functionality, while other countries did not. The article examines a seeming paradox of 'digital government continuity': Crisis managers can not afford to shut down widely adopted, yet vulnerable, digital systems. However, the vulnerable systems' continued operation contributes to their resilience. The article identifies five constructs that help explain digital government resilience: 1) technology management, 2) networked cooperation, 3) collaboration capital, 4) risk management capacity, and 5) legitimacy building. 相似文献
18.
Luis F. Luna-Reyes J. Ramon Gil-Garcia Cinthia Betiny Cruz 《Government Information Quarterly》2007,24(4):808
The use of information and communication technologies in government has been characterized as one powerful strategy for administrative reform. From recent experiences around the world, it seems clear that in order to enjoy some of the greatest benefits of digital government, the integration of information across organizational boundaries is necessary. However, these digital government initiatives face additional challenges, since the required level of interorganizational collaboration and trust is often not supported by existing institutional arrangements, organizational structures, and managerial processes. In fact, many institutions and administrative structures found in government contexts offer incentives for single-agency work only, which produces stove-pipe systems. Based on an extensive case study in the Mexican federal government, this paper explores how certain institutional arrangements and organizational structures can enable or hinder cross-agency collaboration and consequently, interorganizational information integration. 相似文献
19.
Karl Kristian Larsson 《Government Information Quarterly》2021,38(1):101547
This paper presents an empirical study of automation in government digital systems. Previous studies have found that automated systems are not suited to cover all citizens equally and may cause administrative burdens on excluded citizens. The case presented in this study is the automated system for awarding child benefits in Norway. Based on data from the national registry, most recipients are awarded the benefit automatically. However, some citizens are not covered by the automation and must apply manually. The theoretical framing of the study combines modern and classic views of how citizens access public services by combining theory from recent literature on administrative burdens and the older theory of access. The data analysis is done with process mining, an innovative method of sorting and understanding data. The findings support previous findings of how registry data and automated computer systems in government can create inequality in service quality. Furthermore, the findings also show that low-income citizens are disproportionally required to apply manually. The study addresses questions concerning why automated systems fail to cover all citizens and the potential challenges generated by this exclusion when governments rely on computer systems in delivering welfare programmes. These are important considerations, as government digitalisation is increasingly innovating with automated systems to deliver public services. 相似文献