共查询到20条相似文献，搜索用时 316 毫秒
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《Government Information Quarterly》2020,37(4):101499
The institutionalisation of Smart City Functions (SCF) within local authorities creates significant IT Governance (ITG) challenges, including the need to foster a triadic alignment between the overall organization, the IT function and the SCF. Building on existing literature on ITG, smart cities, and the emerging conversation on Adaptive Governance in the public sector, the following exploratory question has been formulated for this study: How are ITG structural mechanisms implemented in city authorities to oversee and govern smart cities? To address this question, a qualitative multiple case study was carried out across three city authorities in Ireland characterised by diversity in their ITG structural arrangements to govern portfolios of smart city initiatives. From this analysis three types of ITG structural implementation are proposed named: Detached, Integrated, and Traditional. These are compared and discussed in relation to: (1) orientation of each approach; (2) decision-making authority; (3) alignment with the IT function and the overall municipal organization; and (4) the challenge perceived by the SCFs under each ITG arrangement. This research contributes to the academic conversation on adaptive governance, smart cities as well as to the broader ongoing debate on ITG in the public sector. 相似文献
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Large-scale outsourcing of information technology in the U.K. public sector – the NHS, the Inland Revenue, and the Department of Social Security over the years – raises a number of critical issues not just for how outsourcing can be conducted in public sector contexts but also about the efficacy of such arrangements in terms of enforcement of democratic values. We argue that marketization's target may well be bureaucracy, but the organizational form is a repository for democratic, civic, and public service values that can be eroded through how outsourcing has been conducted. The call for a reevaluation and the case for a distinctive public services management ethos are made if such values as equality, impartiality, communal good and public service are to be pursued and delivered. Selective outsourcing is revealed as effective – together with much needed rebuilding of internal capabilities – in keeping control of IT destiny, delivering on public service requirements, and managing external supply. The U.K. experience, we suggest, provides salutary learning for public services in other developed economies. 相似文献
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This paper highlights the challenges of assessing the value of business-to-government IT innovations for both private and public stakeholders. Due to the different backgrounds of inhomogeneous stakeholders, potential adopters of business-to-government systems have varying requirements; in particular, they address understandings of value attributed to the implementation and the usage of such systems. Incorporating specific perspectives of each stakeholder in its own domain for evaluation is vital for supporting diffusion of IT innovations. The main contribution of this paper is the development of a value assessment framework that combines the value understanding from both public and private stakeholders. Applying this framework not only allows the value assessment of business-to-government IT innovations incorporating different needs and requirements of various current stakeholders, but it also provides common and objective evaluation criteria on similar business-to-government IT innovations for potential adopters from both domains. We discuss the application of the proposed value framework in the case of e-customs systems redesign based on an example of the introduction of e-customs IT solutions in a Finnish multinational company. 相似文献
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This study examines the adoption of centralized customer service systems in local governments in the United States. Survey data is used to show the relationship between different factors of E-Government adoption and the implementation of this information technology (IT). The results of this study show that the adoption of a centralized customer service system was related to the form of government that the local government had and being located in a central city. The results also indicated that the sophistication of the local government's website was related to the adoption of a centralized customer service system. The results of this study did not support the claim that larger cities are more likely to be adopters of this type of IT. Other results indicate that only 15% of local governments have adopted this IT. These information systems are well-integrated with existing online communication methods such as email and the internet. The information from this IT is commonly used by local governments for performance management and budget development. 相似文献
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Ines Mergel 《Government Information Quarterly》2019,36(4):101389
National governments are setting up digital service teams (DST) – IT units outside the centralized CIO's office – to respond to complex governmental and societal challenges in a responsive and agile manner. DSTs emerge as a third space between centralized and decentralized IT departments that are triggered by large-scale IT failures and the need to abandon black swan IT projects - tasks that traditional CIO offices were not able to handle so far. DSTs design principles have been replicated from the initial idea of the UK's Government Digital Service team and implemented in other countries, such as the U.S., Canada, Italy, or Finland. For this article, a qualitative interpretative approach was chosen to understand external and internal context factors that contribute to the emergence of these digital service teams. The article brings initial clarity of the composition and tasks of DSTs and extends the existing theory of context by providing insights about this third space between centralized and decentralized IT departments to organize IT Governance in public sector organizations. 相似文献
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Tella Adeyinka 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3):287-305
The explosion of information technology (IT) since the beginning of the 20th century rendered manual-based library systems, in academic, research, special and public libraries, irrelevant. Implementing information technology in the digital age depends largely on librarians' attitudes. This study examines the attitudinal correlates of selected Nigerian librarians towards the use and application of IT in their libraries. Forty-one librarians were surveyed from the four selected automated libraries in state of Oyo in Nigeria form the study's population. Two research questions were developed to guide the study. The results indicate that four out of the five variables age, gender, educational qualifications and prior knowledge of IT significantly correlate with the librarians' attitudes towards IT. The other variable, IT anxiety, correlates negatively with the librarians' attitudes towards IT. Findings further show that all the five variables significantly predict librarian's attitude towards IT with prior IT experience showing the greatest predictive effect. Based on these findings, libraries in the developing countries should consider sending their librarians, who do not have knowledge of IT, to IT training in order to remove fear and anxiety hindering them from developing a better attitude towards the use of IT in their libraries. 相似文献
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This study examines the e-government implementation of eXtensible Business Reporting Language (XBRL) to increase accountability and transparency in business and financial information. The business and financial information gathered in XBRL format is machine-readable and interoperable, thereby improving the ease of public dissemination and analysis. This study focuses on identifying and examining the determinants of successful XBRL implementation and draws from several bodies of literature: e-government, institutionalism, collaborative public management, regulatory compliance, and management information systems to identify determinants of successful implementation. This study selects four diverse implementations: the Netherlands, Australia, the United States, and Singapore. Empirical analysis follows a comparative case study method. The findings of this exploratory study underscore the importance of program goals and strategic alignment in achieving information transparency and efficiency, the advantage of strategies correlating to institutional setting, the critical need to provide incentives for adoption, and the usefulness of incremental implementation. The managerial and theoretical implications of these findings as well as future research opportunities are explored. 相似文献
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Elizabeth Shepherd Alice StevensonAuthor VitaeAndrew FlinnAuthor Vitae 《Government Information Quarterly》2010
In many democratic states political rhetoric gives weight to increasing public participation in and understanding of the political process; (re)-establishing public trust in government decision making; increasing transparency, openness, and accountability of public authorities; and, ultimately, improving government decision-making on behalf of citizens. Access to the public record and freedom of information (FOI) are mechanisms which help to facilitate the accountability of public authorities. Many jurisdictions have introduced legislation related to these mechanisms, and the UK government is no exception with its enactment of the Freedom of Information Act (FOIA) in 2000. University College London (UCL) ran a research project over 12 months in 2008–2009, funded by the UK Arts and Humanities Research Council. The research project examined what the impact of the UK FOIA had been on records management services in public authorities, especially local government. This article reports on some of the findings of the study. It considers how FOI compliance and records management functions are organized in local government and the role of information governance which is emerging as an umbrella for such functions. It draws some conclusions about the contributions that records management services make to the ability of local authorities to comply with the FOIA and identifies some ways in which user experience may be affected by the management of records. 相似文献
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The effects of e-Government cloud assimilation on public value creation: An empirical study of China
《Government Information Quarterly》2019,36(4):101397
Cloud computing applications have entered the stage of popularization and wide adoption as part of e-Government. Improving the implementation and assimilation of e-Government cloud applications (e-Gov cloud) to create public value has become an important issue. Based on theories of information technology (IT) assimilation, IT value, and organizational ambidexterity, this study develops a model of e-Gov cloud assimilation and explores the individual and joint effects of the depth and breadth dimensions of e-Gov cloud assimilation on public value. The model was tested with partial least squares structural equation modeling (PLS-SEM) using a survey of local government agencies in China. The empirical results show that the two dimensions of e-Gov cloud assimilation - depth and breadth - have significantly positive effects: (1) directly on operational public value and (2) indirectly on strategic public value through operational public value. Moreover, the complementary fit strategy of the depth and breadth of e-Gov cloud has a significantly positive effect on strategic public value, while the balanced fit strategy has no significant effect. These findings contribute to both academic research and practical implications, advancing our understandings of e-Government cloud assimilation on public value creation. 相似文献
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Muhammad Kamal Author VitaeVishanth WeerakkodyAuthor Vitae Zahir Irani Author Vitae 《Government Information Quarterly》2011,28(2):200-210
Over the last decade many governments across the world have intensified their efforts to improve efficiency of public services through Information and Communication Technology (ICT)-enabled transformation of Local Government Authorities (LGAs). Many of these efforts involve implementing new Information Systems and Technology (IS/IT) and integrating various disparate legacy systems to deliver improved services. While there is a surfeit of literature that have outlined the various organizational and technical challenges posed by Technology Integration Solutions (TIS), few studies have examined the role of stakeholders and surrounding challenges when implementing TIS in LGAs. The TIS adoption process involves several stakeholders, each with specific domain knowledge and expertise that are crucial to the success of TIS projects. In this paper, the authors use the concept of stakeholder theory to analyze the role of stakeholders during the TIS adoption process with regards to their perceptions on the factors influencing TIS adoption in LGAs and their involvement on the adoption lifecycle phases. A qualitative multiple case study approach is adopted to empirically highlight the different categories of stakeholders involved in the TIS adoption process, the dynamic nature and importance of their role, and why their domain knowledge and expertise are vital for TIS projects. 相似文献
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Cloud computing, which refers to an emerging computing model where machines in large data centers can be used to deliver services in a scalable manner, has become popular for corporations in need of inexpensive, large scale computing. Recently, the United States government has begun to utilize cloud computing architectures, platforms, and applications to deliver services and meet the needs of their constituents. Surrounding the use of cloud computing are many risks that can have major impacts on the information and services supported by this technology. This paper discusses the current use of cloud computing in government, and the risks–tangible and intangible–associated with its use. Examining specific cases of government cloud computing, this paper explores the level of understanding of the risks by the departments and agencies that implement this technology. This paper argues that a defined risk management program focused on cloud computing is an essential part of the government IT environment. 相似文献
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This paper introduces a research agenda to explore the intersection of e-government implementation and the key federal programs – Medicaid, the Supplemental Nutrition Assistance Program (SNAP, a.k.a. food stamps), (SSI), and Temporary Assistance to Needy Families (TANF, a.k.a. welfare) – that provide assistance to low-income citizens in the United States. To lay the groundwork for on-going research, this paper focuses on the implementing statutes that require different levels of automation for delivering these programs to the public. It discusses the programs in terms of their breadth, impacts to recipients, and the effects of automation as implemented for each. It identifies some of the consequences of automation, such as potentially faster service delivery, different approaches to information access, and issues of privacy. It then suggests some points to consider for policymakers and for future research to more deeply understand this unique and little-studied aspect of e-government implementation. By understanding the impacts of implementing statutes on the poor, policymakers can develop a deliberately inclusive strategy that leverages technology to support access to assistance in measurable models that can be implemented at the federal, state, and county levels. This can further democratize the government-to-citizen relationship and support greater accountability to taxpayers. 相似文献
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Lauren H. Mandel Bradley Wade Bishop Charles R. McClure John Carlo Bertot Paul T. Jaeger 《Government Information Quarterly》2010
U.S. public libraries provide free public internet services to the communities that they serve, but require robust, high-speed broadband internet connections to continue meeting public demands. The 2008–2009 Public Library Funding & Technology Access Study (PLFTAS) illustrates challenges that public libraries encounter in achieving broadband connectivity and equipment upgrades, and maintaining acceptable levels of services as they meet continually increasing internet-enabled service demands. This article: 1) analyzes the ability of public libraries to serve as a community-based public internet access point in the context of limited funding and access to telecommunications services and equipment; 2) discusses key policy issues that affect the provision of public library internet-enabled services through broadband; 3) provides recommendations for policy makers to include libraries as part of a larger national-level telecommunications policy; and 4) identifies a number of topics and issues that need further investigation and research in this shifting policy environment. 相似文献
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《Government Information Quarterly》2019,36(2):368-383
The nascent adoption of Artificial Intelligence (AI) in the public sector is being assessed in contradictory ways. But while there is increasing speculation about both its dangers and its benefits, there is very little empirical research to substantiate them. This study aims at mapping the challenges in the adoption of AI in the public sector as perceived by key stakeholders. Drawing on the theoretical lens of framing, we analyse a case of adoption of the AI system IBM Watson in public healthcare in China, to map how three groups of stakeholders (government policy-makers, hospital managers/doctors, and Information Technology (IT) firm managers) perceive the challenges of AI adoption in the public sector. Findings show that different stakeholders have diverse, and sometimes contradictory, framings of the challenges. We contribute to research by providing an empirical basis to claims of AI challenges in the public sector, and to practice by providing four sets of guidelines for the governance of AI adoption in the public sector. 相似文献
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IT project portfolio management (IT PPM) has evolved into a significant area of research interest, but we know little about IT PPM practices in public sector organizations. Therefore this article investigates decision-making processes in the IT PPM practices of local governments, and discusses how these practices match the normative advice proposed by the IT PPM literature. We rely on decision-making theories together with case-studies of four Danish local governments. We find that politics, intuition and coincidence play a crucial role in IT PPM decision-making, while technical rationality (as proposed by the IT PPM literature) plays a minor role. Our account also reveals how the decision-making practices create IT portfolio problems and in some aspects is considered to have a negative impact on the outcome of e-government investments. Our analysis and previous research into decision-making allows us to argue that implementing textbook-IT PPM is difficult because it relies on decision-making ideals that are incompatible with organizational contexts and individual behavior in these organizations. Instead of radically changing decision-making styles, the organizations might be better off improving IT PPM practice within the boundaries of their existing decision-making styles, and the IT PPM literature might improve support for practitioners by incorporating other decision-making styles besides technical rationality. 相似文献
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CHARLENE L. AL-QALLAF Assistant Professor HOWAYA M. AL-AZMI Master degree student 《International Information and Library Review》2002,34(4):289
This study examines the availability and use of information technology in public libraries in Kuwait. Specific areas addressed are (1) hardware/software, (2) patterns of connectivity such as LANs, Internet, etc., (3) training and development activities in support of information technology, and (4) future projections regarding the use of information technology. The study provides policy-makers and information professionals with previously unavailable baseline data concerning the use of computers and access to telecommunications networks in public libraries in Kuwait. A questionnaire sent to all public libraries (N=25) yielded a 92% response. Interviews with libraries' administrators and authorities were also undertaken to gather additional data. The results of the study reveal that many information technology inequalities exist among the libraries. Only eight libraries make use of computers and 15 are without any type of IT-related technology. The study shows that few libraries have connectivity, limited use of applications, and the implementation of an automated library system are slow moving. Factors impeding the development of information technology are planning, funding, human resources, and building structure. Recommendations are made with the intention to encourage the public library sector and information professionals in Kuwait to take a proactive position in overcoming the forces that hinder the development of IT. 相似文献