共查询到20条相似文献，搜索用时 234 毫秒
1.
苏金燕 《高校图书情报论坛》2006,5(4):31-33
信息技术给参考咨询带来机遇的同时也带来挑战。文章主要讨论面对面式参考咨询呈下降趋势的原因以及实时数字参考咨询的优势,列出现阶段开展实时数字参考咨询的主要方式。通过对现阶段参考咨询服务的调研,提出未来发展过程中应注意的问题。 相似文献
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对实时虚拟参考咨询服务未来发展的思考 总被引：3，自引：0，他引：3
由于使用量低、技术不稳定等原因,采用专业软件的实时虚拟参考咨询服务的发展遭遇到了困境.随着Web 2.0技术的发展,一些免费工具如即时通讯软件(Instant Messaging,简称IM)被应用到了实时虚拟参考咨询领域.即时通讯咨询服务因其方便易用,颇受用户青睐,但在咨询功能和服务管理方面还存在着一些不足,这促成了集专业咨询软件和1M咨询软件优点于一体的下一代实时虚拟参考咨询系统LibraryH31p的出现.文章在介绍LibraryH31p特点的基础上给出了实时虚拟参考咨询服务开展和系统选择方面的若干建议. 相似文献
3.
图书馆实时参考咨询工作探索 总被引：7，自引：2，他引：7
在概述国内外图书馆开展实时参考咨询工作的基础上，文章从实时参考咨询系统的选择、参考馆员在实时咨询接谈中的注意事项等方面对图书馆实时参考咨询工作进行了探索。 相似文献
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数字化参考咨询对图书馆员已不再陌生.在过去五年,国外的数字参考咨询从最初的E-mail问询发展到现在的全球图书馆参考咨询网络合作和实时交互咨询;国内各地的图书馆在馆藏资源数字化的同时,积极推行数字参考咨询建设:开设留言板、设计网页咨询表、开展E-mail咨询等等.在数字化参考咨询的模式里,其人员角色的内容和特色都变化了. 相似文献
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分析了图书馆实时参考咨询服务的现状．讨论了图书馆发展基于视频会议的实时参考咨询系统的需求和可行性。结合图书馆的实际业务特点。研究了基于SIP的视频实时参考咨询系统的模型结构和实现方案,提出了视频会议实时参考咨询的创建方向。 相似文献
6.
采取网络浏览、电话交流等方式对湖北省高校图书馆实时在线参考咨询服务的开展现状、所用软件、服务政策及服务质量等方面进行深入调查和分析。当前湖北省高校实时在线参考咨询服务开展得不普遍、服务质量也不容乐观。应充分利用QQ开展实时在线咨询,采取多种手段避免咨询时间的局限;加强宣传,提高认知度;加强咨询质量的考核。 相似文献
7.
论实时参考咨询的协作与过程 总被引：2，自引：0，他引：2
分析了我国实时参考咨询面临的问题，有针对性地提出了改进这项服务的两条建议。认为在我国开展实时参考咨询服务首先应当展开协作，其次要使工作流程合理化，并提出了实时参考咨询的过程模型。 相似文献
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黄春晓 《大学图书情报学刊》2014,(3):37-40
文章通过对华南农业大学图书馆使用CALIS分布式联合虚拟参考咨询系统(简称CDCVRS)的情况及QQ超级群开展实时咨询的情况进行分析归纳,介绍了两个参考咨询平台各自的特点,总结了目前CDCVRS及QQ超级群使用过程中存在的主要问题,并提出了相应的解决办法。 相似文献
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简述了实时参考服务的核心技术Chat软件技术,并对美国图书馆界实时数字参考服务利用Chat软件的情况进行了列表介绍.同时,对利用Chat技术开展参考服务的实例：美国VRD、CDRS和我国复旦大学图书馆虚拟参考咨询系统开展数字参考服务的情况进行了探讨. 相似文献
11.
Chat reference has presented a unique set of problems for reference librarians. Lacking the visual and auditory cues of face-to-face or telephone reference interactions, librarians providing service for the virtual desk have developed digital techniques and resourceful maneuvers to help them navigate this new frontier. Still, many chat librarians find it difficult to conduct a meaningful transaction using just words, software components, and a mastery of online resources. Technical and communication problems further complicate their efforts. However, virtual reference librarians are rising to the occasion and engaging in exemplary chat transactions that conform to the highest standards of service. 相似文献
12.
ABSTRACTAs staffing models evolve for academic library service points, online chat reference services require strategic analysis to improve efficiency and effectiveness. This paper will examine the perception of chat reference before and after staffing changes from faculty librarians, staff, and graduate assistants to non-MLIS library professionals and graduate assistants at Florida State University’s a large, public research university library. Our survey explores satisfaction levels and perception of both patrons and library personnel before and after the staffing change.Our analysis of 197 patron survey results determined that patrons are equally satisfied with non-librarian provision of chat reference services and found chat interactions to be comparable in quality and timeliness to chats staffed by librarians. Our research into staffer survey results revealed a slight decrease in satisfaction with operation of the service, notably in terms of confidence after the staffing transition even though this was not reflected in the patron satisfaction levels. This assessment indicates that library workers are equally as competent in staffing chat reference services as librarians from patron perspectives. As academic libraries continue to measure the value of staffing service desks with librarians, this study will provide relevant insight into how patrons and staffers are affected by changes in staffing models. 相似文献
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《The Reference Librarian》2013,54(89-90):179-191
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《College & Undergraduate Libraries》2013,20(3):63-85
ABSTRACT Since the implementation of its instant messaging reference service in the 2000-2001 academic year, the librarians at the University at Buffalo (UB) have succeeded in creating a vital presence for virtual reference. The Instant Librarian chat service, open 57 hours per week during the fall and spring semesters, supplements the traditional face-to-face and e-mail reference services available at UB. Real-time reference using AOL Instant Messenger addresses the expectations of a well-informed population of UB users comfortable with the conveniences enjoyed via the Internet, such as file sharing and instant messaging. Librarians at UB use Instant Librarian to their advantage by employing active learning techniques, while answering both simple and complex questions. A chat session is a unique way to reach a patron who normally would not come into the library for help. In the chatroom, the librarian creates a positive teaching environment, prompting repeat visits and even in-person follow-up research consultations. This paper describes the nuts and bolts of UB's chat reference service and illustrates ways UB librarians attempt to incorporate teaching strategies within the online environment. The first section discusses issues such as staff training, technology/software problems, marketing/publicity matters, and the methodology and purpose of a user survey. The second section addresses the instruction element of UB's Instant Librarian. Librarians take advantage of the online environment to promote self-directed learning. The paper also includes a literature review highlighting published articles, books, and surveys that examine the significant facets of a real-time reference service. 相似文献
15.
Jack M. Maness 《The Journal of Academic Librarianship》2008,34(1):31-38
Thirty-one chat reference conversations were linguistically analyzed, compared to twenty-three instant messaging (IM) conversations held between students, and further correlated to students' satisfaction with the reference interaction. Conversations between librarians and students in chat reference are more formal than those solely involving students, and the use of some linguistic patterns is correlated to user satisfaction. 相似文献
16.
Embedded librarians serve an important role in assisting remote users. Despite the varying degrees of embeddedness, all maintain the goal of ensuring the same high-quality reference and instruction services that users have come to expect from the traditional library setting. Embedded librarians select and use technology that most effectively meets the needs of this unique user group. This technology can include the library Web site, course management systems, research guides, lecture and screen capture software, remote reference (including telephone, chat, and email), web conferencing, online survey tools, citation management, and social media. 相似文献
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《The Reference Librarian》2013,54(95-96):21-35
Abstract This study applied traditional categories used for classifying questions presented at reference desks to online reference services. Questions presented at Penn State's subject libraries were classified as ‘Where Is,’ ‘Troubleshooting,’ ‘Policy and Service,’ and ‘Reference.’ Definitions and examples were provided to the librarians and staff covering thirteen reference desks. These categories were then applied to Penn State's e-mail and chat reference transactions for the Fall 2002 semester. Although the types of questions were similar across the three services, there were differences in the proportion of questions by categories. This suggests that services have similar, yet distinct, functions and that the type of questions submitted differ between in-person and online and also between e-mail and chat. 相似文献
19.
Lori Northrup 《College & Undergraduate Libraries》2013,20(3):357-363
ABSTRACT Virtual reference using chat or instant messaging clients (IM) has become an expected service offering for libraries seeking to cater to today's Web 2.0 patrons. The use of chat aggregators to monitor multiple accounts in one interface allows libraries to reach a wider audience of IM/chat users. Embedding chat widgets into library Web pages can further increase chat reference use because it allows patrons without IM/chat experience or accounts to reach librarians seamlessly. This article reviews the use of aggregator software for chat reference monitoring, examines the popularity of the MeeboMe! chat widget for embedded virtual reference and briefly describes the experiences and recommendations of librarians at Samford University Library as they have implemented its use. 相似文献