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1.
《College & Undergraduate Libraries》2013,20(2):1-16
In the past, undergraduate libraries have tried to provide unlimited services to secondary users. Increased technological change, severe budget cuts, and lack of human resources are forcing libraries to examine their mission and audience and to determine what level of service they can offer unaffiliated users. The authors look at the reasons for the public's increased use of academic libraries, discuss how academic libraries are responding to such demands, and suggest strategies for implementing new service and access policies successfully. 相似文献
2.
Academic libraries can effectively plan and market their services by identifying the value users perceive in their services and in their social media communications about those services. This study reports on findings of a survey of 104 undergraduate students in information technology courses at a large research university. Results of an ordered logistic regression analysis indicated that students considered access to information and computer resources and study support services as the most important library services offered. Likewise, students perceived library social media postings related to operations updates, study support services, and events as the most useful. Future related research will investigate the needs and priorities for library services of other key user populations of academic libraries, such as graduate students and online students, to assemble service repertoires that are tailored to individual user groups. In addition, future research will examine whether and how libraries can use the analysis of users' engagement with a library's social media postings to inexpensively gauge the value they perceive in library services. 相似文献
3.
[目的/意义]研究影响视障者访问公共图书馆网站的因素,并针对网站信息无障碍的设计提出具体建议和优秀范例,为图书馆网站更好地服务视障者提供借鉴。[方法/过程]首先,采用内容分析法和调查问卷法,从文献中整理出本研究参考的17项无障碍设计原则;其次,选择百度排名靠前的5家国内公共图书馆,邀请5位视障者利用读屏软件访问其网站并完成一系列任务,获知结果和总体评价;再次,参照LibQUAL+TM模式,针对17项设计原则设计调查问卷,让视障者对5家公共图书馆网站的各项服务进行评分。[结果/结论]通过对视障者的评价及评分进行综合分析,发现5家国内公共图书馆网站提供的信息服务离读者认为理想的服务水平还有差距,并从网站资源与网站操作两方面探讨影响视障者访问网站的因素,同时列举出国外优秀公共图书馆网站范例。最后,针对国内公共图书馆网站信息无障碍的设计提出加强网站首页的营销功能等10项具体建议。 相似文献
4.
通过对美国纽约州公共图书馆和高校图书馆的调研,印证移动时代图书馆的传统服务模式正向移动化服务转移：①90%以上受访图书馆已可为移动设备提供服务;②一半以上图书馆网站优化后支持移动设备的服务项目可达6项甚至更多;③图书馆支持移动设备访问的主要范畴是目录访问和数字化内容,通过社交网络服务应用平台允许第三方应用程序接入已成为绝大多数图书馆提供移动服务的主流;④提供移动设备服务已列入图书馆规章或计划中。希望此次调研结果能给图书馆、网络技术部门以及信息系统专家和相关人士就图书馆移动服务的应用提供启示和参考。 相似文献
5.
Stuart Palmer 《The Journal of Academic Librarianship》2014,40(6):611-619
The work presented here characterise the engagement of one university library with two social media platforms popular with academic libraries. The collected data are analysed to identify the forms of Twitter and Facebook activity that engage library stakeholders in social media conversations. Associations were observed between: i) directed tweets from the library and mentions of the library by others on Twitter; and ii) comments from the library and comments from others on Facebook. Three broad classes of Twitter user interacting with the library were revealed: i) accounts strongly linked to the library with multiple to/from tweets; ii) those weakly linked to the library with, typically, a single tweet; and iii) those indirectly linked to the library through tweets mentioning the library and sent by other users. Two divergent forms of Facebook interaction with the library were highlighted: i) a library post generating a large sequence of comments, typically in response to a competition/challenge; and ii) a library post with no comments, typically a photo post or a post inviting readers to click a link to find out more about an event/service. The work presented here is an initial investigation that provides useful insights, and offers a methodology for future research. 相似文献
6.
Yong-Mi Kim 《Library & information science research》2011,33(1):63-72
University libraries have invested a large amount of resources into digitizing information for the Web, yet scholars and practitioners question the value of this investment due to a lack of use of university library website resources (ULWR). Addressing this concern, researchers have investigated the use of ULWR and offered insights into the problem. However, studies have employed a single perspective rather than a comprehensive approach; as a result, the findings shed light on only part of the use issue. Also, existing studies have consistently reported that users with different academic roles have distinct usage patterns of ULWR and information sources. But they have not considered a wide range of users or systematically investigated such differences. This study examines these differences. This study examines (a) the user perspective, derived from technology adoption literature; (b) the website design perspective, embedded in human computer interaction literature; and (c) the library service quality perspective, based on information science literature. The second area is addressed by surveying a wide range of users, categorizing them based on their academic role differences, and then comparing their use of ULWR and information sources, thereby highlighting distinctive usage patterns. Research based on the responses of 315 participants shows that while users favorably rated factors derived from the perspectives of user and library service qualities for ULWR use, they perceived university library websites as somewhat difficult to use. Also, distinct user patterns are observed in this dataset. 相似文献
7.
《Library & information science research》2014,36(3-4):136-141
People spend an increasing amount of time using social media systems to network, share information, learn, or engage in leisure activities (e.g., gaming). Libraries too are establishing a social media presence to promote the library and provide services to user populations through the social media systems the users frequent. This study explores Twitter uses by six large academic libraries and factors that make library tweets useful. 752 tweets were analyzed by topic to develop a subject typology of library tweets. In addition, tweets and Twitter user characteristics were analyzed to explore what makes library tweets useful, as measured by the number of retweets and favorites received. Content analysis of the samples of library tweets revealed nine content types, with the event and resource categories being the most frequent. In addition, the analysis showed that tweets related to study support services and building and maintaining connections with the library community were the most frequently retweeted and selected as favorites. The presence of a URL in the tweet was positively associated with the number of retweets, and the number of users followed was positively associated with the number of favorites received. Finally, a negative correlation was found between the account age and number of favorites. 相似文献
8.
Today, access to digital information is essential to patrons using public libraries, whether they have contact with computers at home, work or school or whether the public library is their only contact. In order to evaluate and ultimately enhance public library digital resources and services, it is critical for administrators, librarians and digital information architects to recognize the impact their current digital offerings have on users. This study utilizes a survey to gauge the perceptions of patrons who use digital resources and services in six urban New England public libraries as part of ongoing research into digital information access in public libraries in the United States from the perspective of users. 相似文献
9.
Dee Winn Melissa Rivosecchi Julia Bjerke Michael Groenendyk 《The Journal of Academic Librarianship》2017,43(4):297-304
Although academic libraries continue to use social media to encourage student use of libraries and promote library resources and services, there has not yet been a study of social media use by the academic libraries in Montréal. This paper examines the social media accounts of the four university libraries in Montréal and, based on data gathered over the course of an 8-month period, seeks to determine the influence of each libraries' social media activity. Success was defined by measurable growth in the number of followers during the period studied. For the three universities with Facebook and Twitter accounts, the account considered most successful was the one with the highest engagement rate. The results indicate that all of the libraries were successful on the first measure, and the libraries with the fewest number of posts had higher levels of user engagement. 相似文献
10.
Based on the investigation of the position of user service for constructing digital libraries in the big data era, this paper points out that not only data resources of modern digital library have the characteristics of big data, but also the existing library services need to use big data methods to achieve reform and innovation, including resource transferring, resource utilization, social identity, thinking innovation. We focus on the importance of user services and types of big data resources that digital libraries can utilize, which include big data within libraries such as user behavior data and digital literature resource, and other big data outside libraries such as scholarly big data. We also examine the problems and potential of digital libraries in the age of big data relative to data, technology, services, and users. Using existing big data resources and considering the characteristics of current users' needs from the perspective of users, more effective ideas and methods to improve existing services in digital library can be put forward. At the same time, it is the personalized need of users in the age of big data that constitute the driving factor for the development of digital library from resource-sharing service to user-oriented service. 相似文献
11.
图书馆网站作为用户服务和形象展示的平台,传达图书馆的社会责任。以国内19个城市公共图书馆网站为调查对象,具体分析图书馆社会责任的主题类型、实践对象、实践载体和网站呈现方式。针对图书馆社会责任问题提出建议：图书馆应坚持责任理念与社会实践相结合,立足文献、服务和用户3种资源,并以技术推动图书馆网站创新。 相似文献
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13.
高校图书馆网上服务的互动交流性评价 总被引：3，自引：0，他引：3
通过对中国高校数字图书馆联盟49所高校图书馆主页反映的网上服务的调查统计分析，从服务项目设置、服务内容、技术功能、人员素质等方面揭示出目前高校图书馆网上服务的互动交流性存在的不足，提出强化网上服务的互动交流性能，拓展高校图书馆网上服务的发展空间和技术创新潜力。 相似文献
14.
This article aims to provide an overall picture of the use of Twitter as a significant social media tool by mayors in Turkey and to investigate, using content analysis and tweet categorization, whether Twitter is used by mayors in Turkey to offer better public services. Thus, this study focuses on the impact of Twitter in Turkey on transparent, participatory and citizen-oriented local public services. Our analysis has revealed that mayors in Turkey use Twitter especially to share information, send personal messages and share their location and activities. The use of Twitter for transparent, participatory and citizen-oriented public service delivery is not common among mayors. Twitter is adopted and used by mayors mostly for the purposes of self-promotion and political marketing in Turkey. 相似文献
15.
《The Journal of Academic Librarianship》2022,48(4):102534
PurposeThis study analyze academic library services during Covid-19 pandemic (2020 and 2021), as well as the challenges they face, emerging library roles, and the most effective communication tools.MethodA systematic review of the relevant literature was undertaken following PRISMA guidelines. The relevant literature was retrieved from four major scholarly databases (Scopus, Web of Science, Library, Information Science & Technology Abstracts (LISTA), and Library and Information Science Abstracts (LISA)). The relevant 23 studies were included fulfilling inclusion criteria. A quality assessment of the included studies was also performed.FindingsThe findings revealed that Covid-19 pandemic is certainly effecting and transforming libraries, their services and management. The library services during Covid-19 pandemic, their fundamental challenges, emerging roles, and available preferable communications tools are the categories in this study to better understand the pandemic-transformation.ImplicationsThe practical and policy implications are that libraries must establish infrastructure and improve accessibility in order to provide the best possible support to modern library users who access resources remotely in this rapidly evolving digital environment. Organizational policymakers and library directors should prepare emergency and disaster management plans. The libraries should ensure their presence on social media and make use of their library websites. 相似文献
16.
Adebola Fabiku Laura Tomcik 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3-5):137-150
Interlibrary loan (ILL) is a service that increases user access to resources, however it is of little use if no one knows about it. ILL statistics at libraries generally show that the service as a whole is well used, but upon closer inspection it becomes clear that these high usage statistics are generated by library power users, and not by new, novice, or intermediate users. When conducting thorough research, it frequently extends beyond the holdings of an individual library, which makes ILL essential. Therefore, it is important for users to know about and use this service. While ILL enhances what libraries can offer, very few libraries focus their marketing on ILL. Instead, most libraries simply lump ILL into the marketing of library resources and services in general. In this article we analyze libraries that have broken out of the mold to market ILL in innovative, cost-effective ways, and we will share the marketing campaign we undertook at Wheaton College (IL). 相似文献
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Joan Petit 《资料收集管理》2013,38(4):253-258
Libraries are offering more services through social media Web sites like Twitter and Facebook, and this presence online is encouraging more conversation between libraries and patrons, including collection development requests. A review of popular Twitter and Facebook library profiles reveals the most successful accounts to be those where the library actively engages its users online. Through these media, libraries can have direct, immediate conversations with patrons that result in patron-initiated material requests. 相似文献
19.
《The Journal of Academic Librarianship》2020,46(1):102095
Academic libraries are responsible for providing accessible copies of collection materials to individuals facing a variety of accessibility needs. Accessibility needs differ from user to user, often making each request an individualized service. However, do academic libraries have a responsibility to embrace a Universal Design for Learning approach to their acquisitions process? Do academic library workers need to establish policies as part of the procurement process? This research surveyed academic libraries at institutions similar to Boise State University in size, graduate program offerings, and within the same region to help answer the questions: how academic libraries in the Northwest United States establish practices, policies, procedures, and workflows to meet these needs, and: how do academic libraries currently meet these needs when providing streaming media services, and other collection materials, to users with accessibility needs? 相似文献
20.
在移动阅读环境下,图书馆如何延伸服务触角,如何将服务内容和形式与读者日益熟悉的移动式信息阅读环境相结合,已经成为不容回避的问题。文章立足于移动阅读环境的发展背景,阐释了上海交通大学图书馆特色品牌IC2创新服务模式的全新探索实践,指出移动阅读环境延伸了IC2创新服务空间,使服务范围不仅仅局限在图书馆及院系所关联的实体环境或网站,而是与用户相伴随行,从而形成了一个移动的、全方位、泛在的服务空间。移动阅读环境也深化了IC2创新服务内涵,手机图书馆、移动电子教参打造的“智慧泛在课堂”等,成为IC2创新服务模式的全新服务内容。文章最后对IC2创新服务模式的未来发展进行了展望。 相似文献