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1.
In library literature, the collection of romance novels has produced a fairly vociferous debate that has not surrounded other genres. However, there is relatively little in the literature that examines current practices. The authors conducted a national survey, asking libraries how they acquired romance novels for their libraries, what their proportional expenditures were for romance, and the extent of their romance collections. Responses suggested that libraries in general have sizeable romance collections. Some libraries do indeed have smaller collections and spend little or no money on the romance genre. Little is known about public libraries' collection development practices for any genre, and these results help fill that gap in the library literature. Results also suggest that library and information science education, beyond supporting leisure reading, ought to emphasize the roles that leisure reading serves for readers.  相似文献   

2.
With the emergence of social networking and Web 2.0 applications, libraries have the means to reach users through interactive Web-based tools patrons already use in their personal lives, such as Facebook and YouTube. In this study the authors aim to understand the ways that libraries are using YouTube for outreach purposes. Using a methodology adapted from studies in medical literature, the authors identified and analyzed library promotional videos on YouTube, both in relation to other works depicting libraries and librarians and as a unique category of content. In order to analyze the viewership of library promotional videos and its growth over time, view counts were compared at three points in time over a period of sixteen months. Using data made available by YouTube, the authors analyzed the top five referring Web sites to each video, thus allowing a basic understanding of the viewership of library promotional videos and their abilities to reach intended audiences. The authors also analyzed the many interactive features supported by YouTube to gain insight into the ways viewers were responding to and interacting with videos, including comments and the ability to mark videos as favorites. Finally, three examples of promotional videos created by libraries were selected as case studies. The creators of each video were interviewed about the creation processes and their insights into the effectiveness of their videos. A key finding was that while library professionals comprise a significant portion of viewers for library promotional videos, creators can increase viewership by the intended audience if they frequently and strategically feature online video content in Web sites, local or campus communication vehicles, and social media environments. The quantitative and qualitative measures developed for this study are offered as possible metrics for the assessment and evaluation of online library video content, and for libraries’ use of social media forms. Based on these measures, and following the review of hundreds of videos with library-based content, the authors have derived a set of evidence-based best practices for the use of online video as a promotional tool by libraries.  相似文献   

3.
ABSTRACT

Both Children’s services and Young Adult (YA) services have been recognized as essential in Japanese public libraries. This article reports on the present status of Children’s services and YA services in Japanese public libraries, based on the results of several investigations. These studies show that children’s services in Japanese public libraries already are generally popular. On the other hand, this article indicates that YA services in Japanese public libraries are gradually improving, due to the national recognition of the importance of YA library services. Examples of good practices in Children’s and YA services in Japanese public libraries are described and analyzed to identify the common themes that flow through these innovations. This article concludes with observations about the future involving library services for children and YAs, from the viewpoints of face-to-face traditional services and indirect services through their official websites.  相似文献   

4.
Social network analysis (SNA) as theoretical framework and quantitatively oriented methodology offers public libraries and public library researchers an as-yet-unexplored way into their big data stories based on these library connections with their community. SNA offers library and information science researchers a methodology, and suggests a new research agenda, to better envision the relationships public libraries have with their communities both in-person and online by exploring the kinds of ties they have, how these ties lead to relationships, and how these relationships can be characterized. The quantitative orientation of SNA combined with its methods of data analysis in the forms of networks and hubs could give libraries the “hard” data they are so often in need of to demonstrate their value to their political leaders, and could uncover new directions in library use and library relationships.  相似文献   

5.
ABSTRACT

Public libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design.  相似文献   

6.
In spite of the growth of digital information and the resultant questioning by some of the value of public libraries, library usage data indicate there were 497,600,000 more visits to public libraries in 2013 than in 1993. Why do people still visit public libraries in the digital age? While many factors drive people to visit public libraries, one thing that public libraries offer that cannot be duplicated online is physical space. Over the decades, library space has been the glue holding the library universe together even as the specific activities that take inside libraries have evolved. While public libraries do an excellent job of promoting their important role in providing access to information, educational resources, technology, and a host of valuable services, they must also promote the value of public library space itself. This requires more than trotting out numbers; it requires telling compelling stories of how public library space is used and reminding the public that the kind of spaces public libraries provide are, in fact, a vanishing resource. The post-911 tightening of security in public buildings of all sorts—coupled with the increasing privatization of what were once public spaces—has left public libraries as perhaps the last remaining indoor public spaces where an individual can remain from opening until closing without needing any reason to be there and without having to spend any money. Public libraries should promote the uniqueness of their spaces in much the same way that National Parks promote the unique spaces they preserve and make available to the public.  相似文献   

7.
This paper explores the use and application of Facebook among Malaysian academic libraries in order to provide academic libraries with ideas for best practices in using social networking sites to better profile themselves and communicate effectively with their users. The research questions guiding this study were: (a) What are the extent and nature of institutional Facebook use by Malaysian academic libraries? (b) What information do Malaysian academic libraries deliver through Facebook page? This study employs content analysis to examine current uses of the library Facebook page. A checkpoint was developed to analyze the libraries’ usage and application of Facebook page. A total of 14 academic libraries in Malaysia are using Facebook page as part of their services to users. However only three libraries are fully utilizing their Facebook page, and they have been identified as “Skaters” based on the 8-S Framework of Category Development for Facebook user. Most libraries are using their Facebook page for marketing and creating awareness of library services to their users.  相似文献   

8.
As the popularity of public libraries continually grows, they are becoming the hub of the community. With this, each library has to constantly provide services, materials, and space catered to each category of patron. While many focus their efforts on children and teens, older adults are becoming a much more significant division with the patron population. This paper discusses the information needs of all senior citizens, specifically when paired with today’s public library, as well as many of the resources public libraries have put into place, in order to deliver the materials, accessibility, outreach, and workshops needed.  相似文献   

9.
While the topic of community engagement in public libraries has been researched in urban public library systems, little research explores community engagement in rural library systems. The Canadian province of Nova Scotia is largely rural and sparsely populated, with a dwindling and aging rural population. This report examines how community engagement can connect Nova Scotia’s rural public libraries with their communities. Librarians from eight predominantly rural library systems across the province were interviewed regarding the community engagement practices currently being used within their libraries and how their patrons (particularly youth) were reacting and responding to these practices. This article synthesizes the information derived from these interviews and provides a summary of the community engagement efforts being made throughout Nova Scotia. This study ultimately determines that while librarians in rural communities face a number of challenges when attempting to implement community engagement (e.g., small budgets and low staffing numbers), they remain extremely passionate about the topic and dedicated to serving their communities in the most meaningful and relevant way possible.  相似文献   

10.
ABSTRACT

The Public Library Association’s performance measurement initiative, Project Outcome, is a free online toolkit designed to help public libraries understand and share the impact of essential library programs and services by providing simple surveys and an easy-to-use process for measuring and analyzing outcomes. Interviews of participating libraries and community stakeholders were conducted in 2017 to create five success case studies. What PLA learned is that libraries using Project Outcome surveys can leverage their outcome data into actionable results—tracking their impact across time, improving and expanding programs and services, supporting new and deepening existing partnerships, and increasing library championship.  相似文献   

11.
ABSTRACT

Special libraries exist in an ecosystem consisting of the information industry, the library world, their own organizations, and workforce demographics. Librarians need to be aware of the trends shaping all of these facets. This column takes a close look at Outsell's Information Industry Outlook report for 2016 and its implications for special libraries. The outlook for special libraries is neither the previously forecast Baby Boomer retirement crisis nor the dire end of special libraries many feared during the recent recession. Instead, the special library world is transforming, creating both challenges and opportunities for special librarians. Millennials entering both the workforce at large and the library workforce will make their presence known. Savvy information professionals will stay on top of these trends and find their niche, whether in a traditional physical library or in emerging careers outside the library.

Column Editor’s NoteSpecial libraries share concerns with their more general academic, public, and school counterparts, but they also have unique characteristics and concerns which merit separate consideration. Libraries of all types are evolving, and just as special libraries can learn from the general literature on libraries, practitioners in all types of libraries can learn from the experiences and best practices of special libraries. “The Specialist,” appearing in even-numbered issues of this journal, addresses the administrative concerns of special libraries. The column's scope is a broad umbrella of specialized librarianship and includes corporate, non-profit, government, and independent libraries as well as the specialized departments and branches of academic and public libraries. Contributions from practitioners and scholars on any aspect of special libraries are welcome. Interested authors are invited to contact the editor at tmurray@stamps.org for submission guidelines.  相似文献   

12.
An argument can be made that libraries are businesses, with users as their customers. Given the increasing scarcity of funding and pressure for proving value, academic libraries could benefit from leveraging certain business practices to increase user satisfaction. Creating a comprehensive strategy for building long-term user relationships can solidify support for libraries by engaging with all stakeholders to improve their library experiences. The Customer Relationship Management philosophy described here provides an opportunity for institutions to show their total value to all users and stakeholders and in doing so, improve the business of academic libraries.  相似文献   

13.
图书馆信息服务评价的核心是图书馆信息服务质量评价。图书馆信息服务质量评价要依据用户的知觉和用户对服务的期望，才能准确衡量服务提供者的表现。国外图书馆界运用服务导向质量理论建立LibOUAL＋评价模型，可以准确评价用户的满意率，改进图书馆的服务工作。目前，国内已经有图书馆借鉴LibOUAL＋的评价思路和方法，通过用户调查评价图书馆服务质量，这预示了我国图书馆服务质量评价的发展方向。  相似文献   

14.
Public library value is often ascertained by outlining the economic, social, and cultural benefits public libraries generate for the greater community. While researchers have focused on the concepts of social capital, civic engagement, and the role of libraries in promoting democracy, fewer studies have explored the public’s perceptions of libraries in an effort to determine library value. Furthermore, library nonusers are rarely included in these studies. In Alberta, Canada, 1,201 Albertans from across the province, including both urban and rural areas, were asked a series of questions about their perceptions of public libraries and library use. Findings reveal characteristics of library users and nonusers, what services and resources are used most often at public libraries, what value the public places on public libraries, and the role that libraries play in supporting communities.  相似文献   

15.
Results of a 2017 survey of 983 public librarians in the U.S. and Canada show that libraries increasingly provide opportunities for both youth and adults to practice yoga at the library. This article examines how these public library yoga programs work and what impacts they have. Most libraries have limited means to assess the impact of these programs. Nonetheless, over 80% of responding librarians said participation in yoga programs had met or exceeded their expectations, and 60% said yoga programs have brought new users into their libraries. These results suggest that yoga programs in public libraries are having significant effects.  相似文献   

16.
目前尚未有文献对图书馆专利影响力进行研究,对其研究能帮助公共图书馆做好专利管理工作和激发图书馆行业人员的科研创新潜力.为有效评估图书馆专利影响力,从价值图谱、文本质量和引证关系等三个方面构建了公共图书馆影响力评估体系.本文对我国公共图书馆申请的75项专利进行实证研究,发现我国公共图书馆申请专利数量较少、影响力总体偏低、...  相似文献   

17.
ABSTRACT

Advertisements for public library directors can reflect the evolution of the public library environment as libraries adapt to changes related to funding and technology. No study has examined whether the skills and attributes desired of public library directors have changed over time and whether they are associated with the characteristics of management or leadership. Content analysis of public library director job advertisements from 2000–2011 revealed a closer association with management than leadership traits and an omission of characteristics like advocating, fundraising, being politically savvy, and having a vision needed to position the public library as an essential resource to stakeholders.  相似文献   

18.
Libraries connect people with information, are vital to democracy and transform communities. Led and staffed by entrepreneurial thinkers, many libraries have reaffirmed their civic mission and even redefined their role in their community. They are not only relevant to their community; they are central players in engaging the public in civic discourse, weaving organizations and resources together, bridging divisions, and developing the capacity for their communities to solve problems. These libraries are places where people learn about complex public issues and practice deliberative democracy. By listening deeply to the concerns of people in their community library, staff are actively developing strategies to help the community work together. They are creating collaborative relationships between agencies and individuals, even convening stakeholders from opposite camps. They are civic agents creating civic agency.  相似文献   

19.
Public libraries that practice effective dialogic communication are more likely to build trust with their communities. Applying principles of dialogic communication as a theoretical framework, this study examines how public libraries in Canada and the USA use Twitter to build long-term positive relationships with their publics. Content analysis of 28,788 Twitter messages sent to and from thirteen library @names revealed that libraries tend to employ the ‘dialogic cluster’ principles more often than the ‘technical and design cluster’ ones. However, ‘technical and design cluster’ messages were more likely to be retweeted. The number of followers was found to be positively related to the frequency of trust messages that the Twitter users send to a library @name. The authors discuss communication practices to actively engage publics in dialogic communication on Twitter.  相似文献   

20.
ABSTRACT. Underappreciated data concerning libraries' holdings and circulation over the past century and a half offer insights into the behavior of libraries and their users. Book circulation per public library user indicates an outcome of users' demand for books and libraries' supply of books. From 1856 to 1978, library users borrowed from U.S. public libraries about 15 books per user per year. From 1978 to 2004, about 25% of book circulation shifted to audio‐visual circulation. Over about a century and a half, library book circulation per user shows no strong, long‐run trend either up or down. This outcome suggests that libraries have adapted to maintain the stability of their operation and that library borrowing practices are well‐embedded in popular life.  相似文献   

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