| Abstract: | SUMMARY CISTI, the Canada Institute for Scientific and Technical Information, is one of the world's largest document delivery suppliers, and was among the first to be fully automated. The revolutionary Intel-liDoc system, developed during the years 1993 to 1995, provided for end-to-end automation of the document delivery process, which has enabled CISTI to improve its service and accommodate growth. From the beginning Ariel was, and remains, an integral part of IntelliDoc. This article describes how Ariel has been integrated into IntelliDoc and into CIS-TI's services, showing the benefits to CISTI and to its clients. |
