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1.
Abstract InfoQuest is a fee-based document delivery and research service provided by Auburn University Libraries to patrons who may or may not be affiliated with a library. InfoQuest operates on a cost recovery basis and opens up the library's collection to the general public. This article presents an overview of InfoQuest's document supply service including statistics and offers insight into the client base. 相似文献
2.
ABSTRACT From Jan.-April 1996, the University of Evansville Libraries compared the EBSCODOC and CARL UNCOVER document delivery services in the context of fulfilling article requests that were not completed using the OCLC/ILL subsystem as well as in providing “rush” service. Both services had comparative strengths and weaknesses. EBSCODOC's strength was its comprehensiveness; its weakness was speed of delivery. CARL UNCOVER's strength was the speed and reliability of delivery; its weakness was a 41% rate of fulfillment. Recommendations include further testing of full-text document suppliers in order to identify the best service or services to completely meet the needs of academic libraries. 相似文献
3.
《The Reference Librarian》2013,54(32):155-162
Technical reports are a valuable information resource for faculty and students in engineering and the sciences. Academic libraries should have service plans designed to handle requests for these materials. This paper reviews some of the options available for providing reference services and document delivery for the technical report literature. 相似文献
4.
Kumar Percy 《Legal Reference Services Quarterly》2013,32(1-2):181-205
Summary Fees for services in 58 academic law libraries are reviewed using results from a national questionnaire and interviews with law library staff. Five fee-based services were investigated: printing, document delivery, reference services, unaftiliatcd borrowing, and library access. The primary factors intluencing tees include: the reason for the fee, the type of services, geographic location, and whether the law school is private or public. Additional factors include the receptiveness of the student body to the fees and the impact the fee may have on fund-raising. Libraries should consider reevaluating fee policies based on the data presented. 相似文献
5.
ABSTRACT The tremendous increase in the availability of full text electronic resources has been particularly beneficial to distance education students who do not have easy access to print collections. However, Western Michigan University (WMU) has been experiencing a decrease in requests for traditional document delivery of print based materials. This article presents a case study of WMU document delivery services for the distance education community. A survey was also conducted of libraries serving distance education programs to determine whether other institutions are also experiencing a decrease in usage of document delivery. Survey results show a more universal trend toward decreasing requests for delivery of print based articles; book requests are also decreasing but not at the same rate. The article concludes with some possible reasons for the decrease in usage of document delivery for distance education. 相似文献
6.
ABSTRACT Fee-based services deliver information to a library's non-primary clientele by providing products such as document delivery and research services, usually on a cost-recovery basis. A client satisfaction survey is one method of evaluating a fee-based information service's effectiveness in meeting its clients' needs and of learning new ways to serve customers better. To gain the most benefit and insight from the survey's results, the survey must be carefully planned and implemented. Compiling, Interpreting, and reporting the results are equally important. Finally, the staff modifies or improves services based on the survey results. 相似文献
7.
ABSTRACTResearcher services have proliferated in recent years and numerous free or fee-based sites now promise increased visibility and impact for authors or contributors of publications and other research products. Not all services have the same goals, however, and it can be difficult to know with which services researchers should engage. In this article we establish three categories (author/researcher identification, academic/professional networking, and reference/citation management) and examine nineteen services that fit into those categories.Column Editor's Note This JLA column posits that academic libraries and their services are dominated by information technologies, and that the success of librarians and professional staff is contingent on their ability to thrive in this technology-rich environment. The column will appear in odd-numbered issues of the journal, and will delve into all aspects of library-related information technologies and knowledge management used to connect users to information resources, including data preparation, discovery, delivery and preservation. Prospective authors are invited to submit articles for this column to the editor at kenning.arlitsch@montana.edu 相似文献
8.
CALIS、CASHL、NSTL在用户服务及用户管理方面存在一定的问题和缺陷。基于Wiki构建的文献传递工作流集成平台(W-DD-P),可通过建立相关信息库、自动发送文献、完善统计功能、整合检索工具和管理系统、构建知识交互平台及提供个性化推送服务来提高文献传递服务的质量,方便馆员与用户沟通,实现文献资源的全面共享。通过W-DD-P最终可建立地区乃至全国高校图书馆文献传递服务联盟,使文献传递服务向更深层次发展。 相似文献
9.
《The Journal of Academic Librarianship》2019,45(4):321-325
This paper aims to discuss the features and development trends of China Academic Social Sciences and Humanities Library's (CASHL) internet-based document delivery service, examine the journal usage patterns of CASHL member libraries and determine the time range trends of documents requested by users. Ten years of the CASHL's document delivery service transaction data (about 860,000 items) were extracted, cleaned, integrated, and analysed. Journal use pattern is more decentralised and individualised. Request rates for older papers are continuing to increase. The different types of member libraries have large differences in terms of research requests and use. 相似文献
10.
ABSTRACT In these times of growing journal prices and shrinking budgets, alternative methods of information access are a necessity. Document delivery services have become an important alternative to providing information access beyond traditional interlibrary loan services. This article analyzes the effect the “unmediated” EbscoDoc document delivery service had on traditional interlibrary loan in a medium sized academic library. Access to the service was provided to faculty members at Wichita State University for a period of approximately two years. Use of the service varied from faculty members who ordered one article to the “super” users who ordered from 100 to 400 documents. This study indicates that while the few “super” users had a strong impact on document delivery, the presence of the EbscoDoc service did not reduce the use of interlibrary loan as the majority of the registered faculty continued to use traditional interlibrary loan. 相似文献
11.
《The Reference Librarian》2013,54(22):145-160
Drexel University's Executive Library Services (ExeLS) is a new fee-based service of the W. W. Hagerty Library to nonaffiliated users of the library. This overview to the history and development of the ExeLS service contains information regarding the practical aims and information to the process involved in establishing the service. Services, products, methods, accounting, markets, outlook for future activities, limitations, and useful tools provided by ExeLS are detailed. The author requests other fee-based services lo share financial information to determine standard ratios. Also discussed is information on other benefits, beside financial, derived by the ExeLS service to the library. 相似文献
12.
《图书馆管理杂志》2013,53(3-4):531-540
Abstract Providing electronic document delivery (EDD) services to off-campus students can be a challenge. Methods of delivery that work well for one group of users might not work at all for another group. Knowing and using the different EDD service options to accomplish the goal of providing quality service to students results in a win-win situation. Student expectations of timely delivery of material are met and the department develops a reputation of dependable quality service. Library users have raised expectations from the 24/7 services available through the World Wide Web. Providing EDD of information to the researcher's desktop helps the library meet these needs and expectations. However, the options for desktop delivery can also be overwhelming, so knowing how and why different software and delivery methods work enables the practitioner to control the outcome of the transaction. This control over the service also ensures that quality service expectations are met by the library since the practitioner has the ability to use a variety of delivery options to the user's desktop. 相似文献
13.
14.
Leslie R. Morris 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(1):3-6
ABSTRACT The Interlending Section, University Library System, Chinese University of Hong Kong provides centralized, charging back interlibrary loan services. Overseas document delivery vendors are essential to the Interlending Section in satisfying the information needs of its users. Based on nine considerations, the Interlending Section seriously and carefully selects a few overseas document delivery vendors that are able to satisfy nearly 90% of photocopy requests in 14 days. Such performance matches that of the local sources. The considerations used by the Interlending Section are cost and pricing structure, response and efficiency, fill rate, specialty, in-house collection, royalty arrangement, charges other than document cost and royalty, method of payment, and means of request transmission. 相似文献
15.
《The Reference Librarian》2013,54(22):37-49
The rationale supporting fee-for-service programs in academic libraries is strong and the need for services in the community is evident to librarians who already provide such service free of charge or turn away requests. Libraries interested in establishing fee-based programs for non-university users are confronted with difficult issues and conflicts. Knowledge of these may help establish a program that serves the needs of clients and the library, contributes to the University's public relations and do it all with confidence in its legal and ethical positions. 相似文献
16.
ABSTRACT The “difficult” requests submitted by the research library users prove document delivery vendors could hardly replace interlibrary loan librarians. “Difficult” requests ask for the “grey literature” not traded commercially and not kept in libraries. They require the special attention and professional knowledge of the interlibrary loan librarian. Besides usual bibliographic and reference tools, the Internet, e-mail, and the search engines have to be employed to solve them. The help of those responsible for the production of the literature in question is significant. In tackling “difficult” requests, interlibrary loan librarians may further add value to their services by facilitating sharing between scholars or researchers. Five actual cases are presented to illustrate how the “difficult” requests were tackled and solved. 相似文献
17.
《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(2):129-139
Abstract Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students. 相似文献
18.
Rebecca Donlan 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2013,23(3):99-100
Abstract Health care professionals often request information delivered stat. Patient treatment is urgent. Any hospital library, large or small, that uses Internet document delivery (IDD) systems can place information in the hands of the health professional faster. Libraries that use Internet document delivery technologies can provide health care professionals with information more quickly. Ultimately, it could reduce the length of a hospital stay and reduce health care costs. However, hospital libraries are faced with significant barriers that prevent them from utilizing electronic document delivery systems. docMD successfully overcame barriers and allowed small and/or rural hospital libraries to take advantage of the benefits of electronic document delivery that larger libraries have enjoyed for over a decade. It provides health professionals affiliated with smaller hospitals an equal opportunity to access professional literature quickly in order to make quicker, well-informed patient care decisions. The docMD pilot project investigated, eliminated the barriers and provided IDD services to eleven small and rural hospital libraries using a centralized document mediation center. This paper provides background information, describes the creation of the docMD service delivery model and discusses possible future project outcomes. 相似文献
19.
省级公共图书馆有偿服务活动的调查分析 总被引：8，自引：1，他引：7
目前图书馆界关于有偿服务问题的研究存在两大局限：一是多在理论的层面上进行，实地调查较少，导致论辩中的经济、社会效果缺乏真切的数据支撑；二是基础研究缺乏实证，虽争论热烈但缺少创新的模式和具体的系统设计措施。作者对全国省级公共图书馆进行了问卷调查，依据得到的数据进行了初步分析，进而提出自己的看法：（1）有偿服务应界定于补偿性服务范畴，并严格区分非赢利性服务和以赢利为目的的市场经济行为；（2）规范有偿服务的收费标准和价值体系；（3）有偿服务不能为公共图书馆提供长期运转资金，图书馆发展仍必须依靠国家、社会的支持。 相似文献
20.
ABSTRACT In October 1997 the Fourth International Conference on Fee-Based Information Services addressed fundamental issues on the global role of these services in libraries. The organizers and participants raised key questions on the future of information delivery in the context of the Web and the growing information economy. Throughout the conference, lively discussions by managers, administrators, and information professionals provided insights into existing and future scenarios. For those who missed the conference, and for library directors and practitioners, this conference overview provides a snapshot of fee-based services as we head into the next century. 相似文献