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对X市65位公众的访谈数据进行分析,探讨中国地方电子政务公共服务的公众接受问题。研究发现,政府部门对电子政务的宣传方式、渠道及其效果是影响电子政务公共服务可及性的关键性因素;效益性因素、制度性因素和技术性因素是影响公众接受和使用电子政务公共服务的关键性因素。在此基础上,提出了一个用于分析和解释中国地方电子政务公共服务的公众接受问题的初步框架。 相似文献
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迪莉娅 《图书馆理论与实践》2012,(3):32-35
本体是领域内重要实体、属性、过程及其相互关系形式化描述的基础,在电子政务公共服务用户知识管理中具有重要的作用.本文阐释了电子政务公共服务用户知识管理的意义,阐释了电子政务公共服务用户知识本体构建过程及实例以及电子政务公共服务用户知识的挖掘、转移及策略等内容,为政府知识管理的研究和实践提供了新的视角. 相似文献
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信息产业在近日召开的全国城市信息化工作座谈会上,国家明确了今后城市信息化的重点:电子政务、社会服务领域信息化和企业信息化。1、电子政务可以使政府提高办事效率,便利市民与政府的实时沟通,减少政务成本,有利于加快政府在管理体制、管理观念、管理方式和管理手段等方面的转 相似文献
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城市公共设施是一个非常广泛的范畴,是指为市民提供公共服务产品的各种公共性、服务性设施。本文以城市公共设施作为研究对象,研究了公共设施的价值估计方法,有助于准确估计和比较无锡市公共设施建设和维护的成本和收益,有助于城市政府科学决策其供给规模和供给方式。 相似文献
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一、电子政务的服务功能及其作用
1、电子政务的服务功能
电子政务服务的核心功能包含以下内容：
（1）公共服务功能。公共服务功能就是检测政务管理水平高与低的重要指标。档案管理建设是否合理,是否符合公众的需要等, 相似文献
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信息时代为信息技术革命所推动,不仅改变了人们的生活方式以及工作条件,也使得政府的工作效率与透明度发生了巨大变化。为了更好地适应这些变化,经济领域诞生了电子商务的理论、实践,政治领域诞生了电子政务的理论、实践。电子政务的出现是行政发展的需要,是政府改革的方向。电子政务所带来的革命是深远和全方面的。我国电子政务的建设必须以信息服务为导向,以公民的信息化需求为出发点,不断解放思想,吸取信息化水平发达的国家和地区的经验,从国情国力出发,广泛应用信息技术,全面推动行政管理和社会公共服务的数字化、网络化。随着科技的不断发展,电子政务已经成为当前政府管理中的主要工具,也是当前政府服务等比较常用手段。 相似文献
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随着物联网、云计算、下一代互联网等技术和概念的兴起和运用,我国的电子政务发展将更加突出以人为本的理念,更加强化公共服务和管理能力,更加加大新技术、新理念的运用,电子政务建设和政府网站发展将会进入新一轮的扩能提质、改版升级阶段。建设"智慧政府"成为电子政务的重要责任,而建设智能化公共服务平台也将成为政府网站发展建设的新目标。 相似文献
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Qiang Zhao 《International Information and Library Review》2010,42(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
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Qiang Zhao 《International Information and Library Review》2013,45(3):208-211
Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. 相似文献
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Access to government information has been considered an essential element of democracy since the foundation of the American republic. Over time, the amount of government information produced has increased significantly, and the rise of e-government has made access to online government information, communication, and services equally vital to participation in society and interaction with governments. However, the outlets of free public access to government information and e-government have constricted over time, leaving public libraries as one of the only free public Internet access points in most communities. As a result, public libraries serve as a social guarantor of access to and assistance with government information and e-government services. This article first discusses the historical evolution of the means of access to government information and changes over time in responsibilities in providing such access. After exploring the interrelationships between government information and e-government, the article then details the development of the role of public libraries as guarantors of e-government access. Finally, the article examines the impacts of policy on e-government access in libraries, leading to a set of recommendations and conclusions to support the vital library roles related to e-government. 相似文献
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This article examines the present approach of providing e-government services through the Internet. Since the Internet is not accessible to most of the populations of the world, the article advocates adopting a multi-platform approach in which mobile and fixed line phones can be used to enhance the Internet in the delivery of e-government services. The article also suggests the concept of Government Call Centers to overcome the limitations posed by the digital divide. The study concludes that integration of the Internet, phones, and call centers can enable governments to deliver e-government to every citizen of a nation. Finally, the article makes specific recommendations to spread e-government services to more citizens through the approach suggested in this paper. 相似文献
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This article presents an overview of the methods, findings, and the general implications of the 2007 Public Libraries and the Internet study. This annual study has chronicled public libraries' provision of Internet access to patrons and a range of related issues since the early 1990s. The 2007 study focused on the provision and maintenance of Internet access and services, infrastructure issues, community impacts of the technology, training, library technology funding, and e-government roles of public libraries. This article details these findings, exploring how the 2007 data compare to previous studies. It also considers the implications of these comparisons in terms of the levels of service that libraries are able to provide, the challenges that libraries face in providing these services, and the ways in which communities and governments rely on public libraries to guarantee public Internet access. 相似文献
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《Government Information Quarterly》2006,23(1):123-141
The provision of public Internet access and related networked services by public libraries is affected by a number of information policy issues. This article analyzes the policy dimensions of Internet connectivity in public libraries in light of the data and findings from a national survey of public libraries conducted by the authors of this article. After providing a summary of the study methodology and findings, this article examines key policy issues that include the nature of sufficient bandwidth and broadband, the perpetuation of the digital divide of Internet access in libraries, the role of libraries as e-government access points, the complexities of funding Internet access, the impacts and contradictions of filtering, and the chilling effect of homeland security legislation in public libraries. This article concludes with a discussion of how examining these policy issues can lead to a better understanding of public libraries and the Internet access they offer within the context of public policy. 相似文献
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我国各级政府网站提供了多项电子政务服务,但公众对其的使用率偏低。公共图书馆在提供电子政务服务方面有着极大的优势和责任。根据美国纽约皇后图书馆和佛罗里达州的儿童与家庭部项目开展税务、医疗等电子政务项目服务的经验,我国公共图书馆应联合共建电子政务资源,提供多种整合服务方式,加强对服务人员的培训,加大宣传与推广,从而推进公共图书馆的电子政务项目整合服务。 相似文献
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《Government Information Quarterly》2018,35(1):77-87
The sharing economy entails peer-to-peer exchanges for renting goods and services utilizing the Internet. In this paper, we critically examine the sharing economy's prospects and challenges for public sector, and explore the policy responses to the sharing economy. The sharing economy is innovative in capitalizing on underutilized assets using Internet platforms, but has adverse impacts as well (e.g. it could exacerbate inequality). As users, public agencies could adapt internal procurement processes focused on renting, and partner with sharing platforms to complement and supplement public services. As regulators, government agencies have a paradoxical role to maintain the sharing economy's innovation while addressing its downsides. Our study shows mixed policy reactions to sharing economy in three prominent sectors (mobility services, accommodation sharing, and gig labor). We suggest a research agenda that e-government scholars should focus on in order to critically examine the different facets of the emerging sharing economy. 相似文献
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Kanishka KarunasenaAuthor Vitae Hepu Deng Author Vitae 《Government Information Quarterly》2012,29(1):76-84
This paper aims to identify the critical factors for evaluating the public value of e-government in Sri Lanka from the perspective of the delivery of public services and the efficiency of public organizations. To fulfill these aims of the study, a conceptual framework is developed based on a comprehensive review of the related literature by considering the delivery of public services and the efficiency of public organizations. With the collected survey data from Sri Lanka, the conceptual framework is empirically tested and validated by performing a confirmatory factor analysis using structural equation modeling. The study shows that the delivery of quality information and services, user-orientation of information and services, efficiency and responsiveness of public organizations, and contributions of public organizations to the environmental sustainability are the critical factors for evaluating the public value of e-government in Sri Lanka. As the first study in examining the critical factors for evaluating the public value of e-government in Sri Lanka, the findings of the study would be of practical significance to the continuous development of e-government in Sri Lanka and other countries in the world. 相似文献
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