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在数字时代,充分掌握政务档案信息用户的利用需求特征、偏好,有助于全面提升政务档案信息服务水平,增强我国政务服务能力和社会办事满意度。当前,我国涉企政务档案信息整合利用存在以下问题：以纵向业务系统内整合为主,横向整合度低;政务档案存储较为分散,整合难度大;档案信息化水平良莠不齐,个性化服务能力欠缺。鉴于此,本研究引入大数据用户画像技术,精准捕捉企业用户在办理政务服务事项过程中涉及的各类信息,绘制“企业用户办理政务事项与档案信息关系图谱”,勾勒企业用户画像。在此基础上从企业用户画像构建、涉企政务档案信息资源整合、涉企政务档案信息资源服务三大模块出发,搭建基于企业用户画像的政务档案信息整合利用模型。 相似文献
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《Journal of Government Information》1996,23(4):403-410
Over the past year, a team of librarians and computer analysts at the University of California (UC), San Diego developed a new interface for accessing the Government Printing Office's WAIS databases, collectively known as GPO Access. GPO Access has been an important development in the delivery of government information. UC San Diego's new World Wide Web interface, called GPO Gate, provides a powerful, user-friendly method of searching and retrieving full-text government information from GPO access. GPO Gate is now the University of California's system-wide gateway for GPO Access. The GPO Gate team instituted two mechanisms to monitor database usage: a user-tracking system and a user survey. The user-tracking system logs the number of uses, searches, and retrievals by domain type and identifies users by the database used. Since its inception in August 1995, use of GPO Gate has increased dramatically. Much of the increase can be attributed to searches and retrievals from the Federal Register. The largest single user group is composed of commercial users. The increased use of GPO Gate has many implications for public service related to government documents, including an expansion of the number of users, the need for reference providers to better understand computer hardware and software, and confusion among users caused by rapid changes in the delivery of government information. 相似文献
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[目的/意义] 随着政府开放数据运动在全球范围内的兴起，"政府开放数据"已成为多学科的交叉研究热点，但较少文献探讨政府数据开放后的服务失误问题，这将影响政府开放数据的效果。[方法/过程] 聚焦政府开放数据服务的失误补救问题，探讨数据质量视角下的政府开放数据服务失误类型，构建基于用户敏感度的政府开放数据服务失误补救时机策略模型，并采用拉格朗日乘数法对模型求解。[结果/结论] 模型求解与算例分析结果表明，补救时机、用户对开放数据的敏感度和用户对失误补救的敏感度对政府开放数据服务失误补救时机策略有重要影响。政府部门应充分重视用户敏感度，选择恰当的补救时机，及时进行失误补救。 相似文献
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提出一种基于概念格发现数字图书馆用户浏览行为相关性的信息推送方法。以形式概念分析理论为基础、数据挖掘技术为手段将研究方向相似的用户自动聚类,以用户为对象、用户浏览兴趣为属性构造某一学科下的用户用法概念格,挖掘出用户群中知识点间的关联规则,并根据知识间的相关性为用户推送信息,解决以往推送方法中用户需求获取方式单一以及推送信息与用户信息需求的时效性统一程度低等问题。 相似文献
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《The Reference Librarian》2013,54(79-80):183-200
Summary This paper presents the results of a use analysis and the results of a user survey of Bowling Green State University Libraries' “Chat with a Librarian” service for the academic year 2001-2002. When appropriate, the results are compared with the results of other libraries' services. Information examined includes when and from where users ask questions via the services, how users find out about the service, and what types of questions the users ask, the status and affiliation of the users, and user satisfaction with the service. Most of this information can be compared to findings from at least one other academic library's study of a somewhat similar service. With a few exceptions, the findings are similar from service to service. 相似文献
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Contextual factors greatly affect users’ preferences for music, so they can benefit music recommendation and music retrieval. However, how to acquire and utilize the contextual information is still facing challenges. This paper proposes a novel approach for context-aware music recommendation, which infers users’ preferences for music, and then recommends music pieces that fit their real-time requirements. Specifically, the proposed approach first learns the low dimensional representations of music pieces from users’ music listening sequences using neural network models. Based on the learned representations, it then infers and models users’ general and contextual preferences for music from users’ historical listening records. Finally, music pieces in accordance with user’s preferences are recommended to the target user. Extensive experiments are conducted on real world datasets to compare the proposed method with other state-of-the-art recommendation methods. The results demonstrate that the proposed method significantly outperforms those baselines, especially on sparse data. 相似文献
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Electronic government (e-Government) systems are becoming an essential strategic tool in the delivery of e-Government-to-Business services (e-G2B). The purpose of this research is to explore direct and indirect effects of trust in online services on the satisfaction of the e-Government service users and other perceptions such as e-G2B system effectiveness and the operational effectiveness of organizations. Based on a sample of e-G2B service users from Saudi Arabia, our preliminary findings suggest that the effects of trust on user satisfaction are mediated by e-G2B system effectiveness measures (e.g., System Quality, Service Quality, and Information Quality) and by operational effectiveness. In addition, we find that operational effectiveness and information quality are the most important drivers of user satisfaction. In contrast to previous research, our results show a negative relationship between trust in online services and service quality and suggest that this finding may have important implications for theory and practice. 相似文献
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用户画像视域下档案馆精准服务:内涵、机理及实现策略 总被引：1，自引：0，他引：1
充分挖掘档案用户数据价值有助于档案馆开展精准服务,而嵌入用户画像则进一步满足了档案用户需求,为优化档案服务提供新方法。通过梳理当前档案馆精准服务研究成果,探究用户画像服务内涵及功能,从而探析用户画像视域下档案馆精准服务的运行机理及应用前景。结合档案馆应用用户画像的进展,就用户画像视域下的精准服务核心难点提出了相应策略:增强档案用户数据扩展与融合、强化用户画像实时变化中的隐私保护、完善精准服务反馈评价体系,以实现精准化档案信息检索、信息推荐及知识服务。 相似文献
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虽然网络信息服务的定义有诸多不同的观点,但从其信息提供知识化、信息服务社会化和虚拟化、信息服务范围扩大化、信息服务
个性化等特点来看,网络信息服务应该是网络信息内容的服务而非网络事务方面的服务。从网络信息服务产生的技术、用户需求、社会政治背
景来看,网络信息服务的产生有必然性。随着网络信息服务的迅速发展、用户需求的持续增长,我国应以用户为中心,实现网络信息资源与服
务整合,加强规范控制,培育和扩大市场。 相似文献
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Zheng Ye Yang Susan G. Goodwin Doug Hahn 《Journal of Interlibrary Loan, Document Delivery & Electronic Reserve》2019,28(5):151-173
AbstractThe object of this study is to assess Texas A&M University (TAMU) students/faculty/staff members’ use and awareness of the Libraries’ free document delivery and interlibrary loan service, branded as “Get It For Me.” Since 2010, we have continued to see a decline in new user registrations each year. Previous Get It For Me user surveys conducted in 2003 and 2011 indicated that the overall satisfaction of registered users was high and customer feedback gleaned from these surveys was used to initiate a number of service improvements. But what about the large percentage of the campus community who do not use the Get It For Me service? Are they aware of what this service has to offer? If so, why might they choose not to use it? If they are not aware of the service, might they use it if they knew more about how it can assist them in their scholarly endeavors? Instead of only surveying those customers who have used this service, we invited everyone on TAMU College Station campus to participate in the survey. Promoting the service is a vital component of service delivery. 相似文献
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《Government Information Quarterly》2022,39(1):101654
Retaining users of mobile government services (MGS) is critical to the success of mobile government. Drawing on Bagozzi's self-regulation framework, the current research investigates the predictors of MGS continuance by considering both perceived quality and perceived value. Unlike most e-government research that has utilized linear models, this study employed a two-stage structural equation modeling–artificial neural network approach that can identify non-linear and non-compensatory interactions. The current research first applied a structural equation model to examine the significant factors influencing MGS continuance, and then utilized a neural network model recheck the structural equation modeling findings and rank the importance of these factors. Data were obtained from 335 “one-stop-shop service platform” app users in China through an online survey platform. The research findings reveal that user satisfaction is the utmost influential determinant of their continuous-use intention regarding MGS, followed by user trust; moreover, perceived quality and perceived value strongly influence satisfaction and trust. However, perceived risk does not affect intention to continue use. We also discuss theoretical and practical implications for government agencies and service providers, for improving user continuance rates for MGS. 相似文献
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大数据时代充分挖掘发现用户的偏好、特征、需求等全貌信息有助于提升档案信息服务水平,而嵌入用户画像能精准捕捉用户信息、科学预测信息需求,为档案馆开展智能化档案信息服务提供方向。文章梳理了当前档案信息服务的研究现状,对用户画像视域下智能化档案信息服务开展的价值进行了充分的阐释,结合档案用户画像特征,分析了智能化档案信息服务开展的运行逻辑,并提出了智能化档案信息服务开展的优化路径,以满足用户个性化档案信息需求,实现高质量、智能化档案信息服务。 相似文献
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[目的/意义]利用知识元模型理论研究政府网站知识服务效果的优化路径,辅以可视化表征技术,以降低大数据环境下政务用户信息获取的操作负载和知识加工的认知负荷。[方法/过程]依据相关知识元模型研究推理出符合政府网站信息资源属性特征的六元组知识元表示方法和四元组知识元本体结构,采用TextRank与HDP算法分别抽取政府网站信息资源关键词和主题词,并由领域专家根据抽取结果确定知识元,构建包含知识元本体库生成和可视化知识服务的政府网站信息资源领域知识元可视化表征模型。[结果/结论]通过政府网站发布的共享单车实例检验知识元可视化表征模型的有效性和可行性,为实现政府网站粗粒度信息服务转向以知识元为单位的细粒度知识服务范式开辟了新的研究思路,可视化知识服务模式增强了政务信息导航的结构化和用户解读领域文本语义的效果。 相似文献
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对用户访问行为分析的方法和研究视角进行拓展,为图书馆服务及管理决策提供支持。利用2017—2018年复旦大学师生中文电子期刊资源访问行为数据集,通过数据挖掘系列方法,构建用户访问行为画像,探索用户在访问时间、操作偏好、访问模式及检索偏好上的规律。用户活跃时间在一天内呈现"三增三减"的周期性变化,在一年中随工作学习以及假期呈现规律性增减;在操作偏好上,用户更倾向于即时快速的短访问;在访问模式上,一次访问包含多次反复的简单检索与浏览操作,用户越来越倾向于通过在线浏览,而非下载获取信息;在检索方式上,绝大多数用户使用默认的"主题"作为限定条件,直接利用首页检索框进行简单检索。 相似文献
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Carmina Cortés-Villalba Isidoro Gil-Leiva Miguel Ángel Artacho-Ramírez 《Library & information science research》2017,39(4):311-318
To evaluate the quality of service it is critical to know the concepts on which such evaluations are made from the user point of view. Differential semantics was applied in an emotional design framework to identify these concepts, or dimensions, and an equation was devised to discover the influence they have in the acceptance of a service by users. Some 53 users evaluated the tangible elements of 28 library information desks. Five latent concepts emerged from the analysis: modern, welcoming, professional, simple, and accessible. The most influential concepts influencing willingness to interact at library information desks were, in descending order, modernity, professionalism, welcoming environment, and accessibility. Finally, a comparative semantic profile was developed to explore the perception differences between the most and the least desirable information desks. Understanding the concepts that users consider when evaluating information desks and the influence of those concepts on user behavior can help designers improve overall service quality impressions. 相似文献
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This study examines the debates and discussions surrounding the Korean government's Me2Day, the largest social networking and microblogging site in the country used by 26 government bureaus, including the Blue House. Me2Day users post messages composed of up to 150 characters and establish links with other users through multimedia-based information and knowledge obtained from their browsers, desktop computers, e-mail messages, and mobile phones. This study provides a better understanding of the characteristics and structures of cyberspace communication between the Korean government and citizens. The results indicate that although each bureau had different goals in terms of using Me2Day, users were more likely to use the service if their bureau actively posted messages or responded to user comments. Users tended to have critical attitudes toward the Korean government when they were allowed to freely post messages and share information. 相似文献
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[目的/意义]借助于数据驱动决策的相关理论和方法进行文史学科精准化服务探索。[方法/过程]参考数据驱动决策相关理论和文史学科精准化服务的需求,搭建数据驱动的服务实施框架,系统收集图书借阅数据、门禁数据、研究成果数据、问卷调查数据、用户咨询数据、意见反馈数据等,通过数据分析结果指导学科服务实践。[结果/结论]经过数据分析获得学科忠诚用户和关键用户,了解文史学科用户的文献利用行为特点和需求,找到学科服务开创期要解决的关键问题及用户对教学、科研、管理支持的方面需要,并以此为依据提出精准化学科服务策略。 相似文献