共查询到20条相似文献，搜索用时 171 毫秒
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云南省图书馆如何开展传统参考咨询工作与虚拟参考咨询工作 总被引：1，自引：0，他引：1
一直以来,云南省图书馆十分重视参考咨询工作,从传统的参考咨询工作到现在的虚拟参考咨询工作,都探索出了一条自己的路子。特别是在网络环境下,开展了一些有特色的参考咨询工作。 相似文献
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对清华、北大、人大图书馆虚拟参考咨询工作的统计分析 总被引：14，自引：0，他引：14
本文对清华、北大、人大图书馆的虚拟参考咨询工作进行了统计分析，对虚拟参考咨询源的建设方面、知识库建设方面和咨询方式与时间这三方面进行了比较，最后对我国的虚拟参考咨询工作的开展提出了几点看法。 相似文献
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虚拟参考咨询人员配置体系研究 总被引：4，自引：0，他引：4
本文简要论述了虚拟参考咨询人员配置的必要性，从人员配置原则、人员配置方法两个方面分析了虚拟参考咨询人员配置体系，阐述了图书馆虚拟参考咨询人员配置的方法。 相似文献
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基于虚拟参考咨询平台的数字参考咨询服务 总被引：5，自引：0，他引：5
概述国内外数字参考咨询服务的发展情况,以南通大学图书馆网上虚拟参考咨询平台构建为例,介绍了常用的6种服务形式,并提出了网上虚拟参考咨询平台主要的存在问题及解决办法. 相似文献
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实时咨询服务是虚拟参考咨询服务的重要组成部分之一,是一种效率非常高的交互式虚拟咨询服务方式。将图书馆网上实时参考咨询业务进行整合、创新,构建一个基于远程协助网上实时参考咨询服务系统,更好地满足高校信息用户的参考咨询需求。 相似文献
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虚拟参考咨询服务规范研究及其应用 总被引：21，自引：0，他引：21
介绍和评析了国际常见的虚拟参考咨询标准规范,包括《IFLA数字参考咨询指南》、RUSA《虚拟参考服务实施与维护指南》、《QuestionPoint成员指南》和《K12数字参考服务信息咨询专家指南》,以及NISO推出的技术标准之一《问题/答案流程处理协议》、VRD制定的QuIP(《问题交换协议》)、KnowledgeBit、AskERIC的网络资源选择标准等。通过对这些规范的分析并结合虚拟参考咨询服务开展的实践,探讨了虚拟参考咨询服务规范制定的必要性、制定原则和内容以及应用发展等。并以CVRS(CALIS分布式联合虚拟参考咨询服务系统)项目的规范制定为案例,介绍了《CALIS虚拟参考咨询服务规范》的内容。 相似文献
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本文对虚拟参考咨询评价的必要性进行了论述，并论述了传统参考咨询服务评价方法：问卷法、观察法、个别访问及座谈会和个案研究等在虚拟参考咨询服务评价中的应用。 相似文献
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远程协助在图书馆网上实时参考咨询中的应用 总被引：1，自引：0，他引：1
实时咨询服务是虚拟参考咨询服务的重要组成部分之一，是一种效率非常高的交互式虚拟咨询服务方式。本文将远程协助技术应用于图书馆网上实时参考咨询的业务整合、创新当中，构建一个远程协助网上实时参考咨询平台，更好地满足高校信息用户的参考咨询需求。 相似文献
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《The Reference Librarian》2013,54(79-80):241-255
Summary Indiana University Purdue University Indianapolis (IUPUI) University Library first introduced virtual reference in May 2001 after four months of preparation. In the summer of 2002, University Library decided to reconsider the virtual reference software and provider and implemented a new service during the fall 2002 semester. A Reference Team Working Group was formed to review replacement options for the virtual reference software the library had been using for about a year. The decision to find a new virtual reference service was prompted by the connectivity and electronic resource compatibility problems experienced with the first virtual reference software the library chose. This article compares and contrasts the two virtual reference services used at IUPUI University Library and describes the two virtual reference projects. Following the article is a checklist of “Seven Questions to Ask When Choosing a Virtual Reference Service.” 相似文献
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《The Reference Librarian》2013,54(93):3-22
Abstract Explores virtual reference as a new career opportunity for librarians. Asks if this is a good, long career path, or if it will careen virtual reference librarians off into the slough of despond. The skills needed for the traditional reference librarian are compared to those needed by the virtual reference librarian; the challenges and advantages of working virtual versus traditional reference are identified; the types of questions and resources used in providing virtual reference service are discussed; and the types of interaction with the patrons are explored. The skills needed to manage and evaluate virtual reference services are also articulated. 相似文献
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《College & Undergraduate Libraries》2013,20(4):55-73
Abstract From pilot project to mainstream reference service, this article chronicles the HELIN consortium's history with commercial virtual reference (VR) software and details its decision to switch from a centralized service to individually supported instant messaging (IM) reference services across its institutions. The authors discuss the development and implementation of their virtual reference service with emphasis on assessing its success using both commercial VR software and freeware IM applications at its different member institutions. Lessons learned, the pros and cons of offering collaborative virtual reference, and the challenges of integrating emerging technologies into library services are addressed as librarians seek to develop best practices for offering reference service in an increasingly virtual world. 相似文献
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图书馆参考咨询服务的发展与挑战 总被引：3，自引：1，他引：2
本文简要回顾了从传统参考咨询服务到虚拟参考咨询服务的发展过程，并介绍了当今主要的虚拟参考咨询的服务形式，指出了虚拟参考咨询服务发展所面临的挑战。 相似文献
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《The Reference Librarian》2013,54(79-80):267-279
Summary Traditional reference services are changing in response to the rapid growth of electronic resources available outside of the library. There are an increasing number of libraries that are providing digital reference services to meet the demands and expectations of remote users. This article provides an overview of virtual reference services at Louisiana State University (LSU) Libraries. It also examines the planning, implementation, marketing and user feedback of real time reference service after its first year. 相似文献
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Christian van der Ven 《The Reference Librarian》2013,54(2):149-161
The challenges that virtual reference staff volunteers in Second Life (SL) are facing are opportunities at the same time. There are a lot of differences between doing reference work in Real Life (RL) and in SL, but for the most part reference work in-world is quite the same as in the daily life of any reference specialist. In essence, that is. Of course new skills are needed, but this is just for now. In the end, working at a virtual reference desk, especially as one member on a team of international pioneers, is as exciting as it is new! 相似文献
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高校图书馆虚拟咨询服务的策略调整 总被引：4，自引：0，他引：4
在当今信息时代，高校图书馆要提高虚拟咨询服务的水平，必须从四个方面调整工作的策略：拓展虚拟咨询的服务方式，构建用户自助咨询的体系，加强虚拟咨询服务的管理，向合作虚拟咨询服务的方向发展。 相似文献
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《The Reference Librarian》2013,54(79-80):67-99
Summary Libraries have begun to add chat reference as a method to deliver reference service to remote user populations. To deliver quality service in a timely fashion, libraries need to construct a Virtual Ready Reference Collection (VRRC) of elite ready reference Web sites most often used during the chat reference interaction. This article explores the collection development steps needed to create a VRRC that is most beneficial on the local level. The value in creating this collection lies not just in the end product, but also in the process, which serves as a valuable training exercise. Selecting and maintaining the virtual ready reference collection will enhance the chat reference librarians' ability to deliver service in the chat reference environment. 相似文献