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1.
Abstract

Around the world, building and managing library websites calls for solving problems. For instance, library administrators must resolve technical issues, like broken hyperlinks, as well as organizational issues, like staffing problems. To help libraries deliver services to their patrons, this essay first presents the idea of collaborative advantage as one way to think about problem-solving in library websites. Then, I describe a study of U.S. state government agencies. Finally, I present in detail five best practices for use in library website creation to foster discussion about the costs and benefits of working with third-parties.  相似文献   

2.
《The Reference Librarian》2013,54(83-84):157-173
SUMMARY

Websites are virtual front doors to the university library for many distance education students and for those simply choosing to access the numerous resources available to them through the library from off-campus. A driving force behind the redesign of the library website was to provide a user-friendly, content-rich website that offers assistance at the point of need, wherever the student is located. The University of Oklahoma Libraries' Web Committee's research and development focus combined with a collaborative environment provided a positive impetus for change to the library website and improved reference services to the University community.  相似文献   

3.
Abstract

Measuring website success is critical not only to the web development process but also to demonstrate the value of library services to the institution. This article documents one library's approach to the measurement of website success. LibQUAL+(tm) results and strategic-planning documents indicated a need for a new type of measurement. The current literature on e-metrics focuses predominantly on vendor-based network statistics and reporting standards and other collaborative projects by various academic libraries around the world, such as the International Organization for Standardization, National Information Standards, Project COUNTER, and the Association of Research Libraries. There is no evidence within the body of library literature of academic libraries incorporating the use of e-metrics to measure the success of the library website in relation to library strategic planning and marketing. The purpose of this research paper is to consider how academic libraries can use web-conversion rates as a managerial tool for measuring a website's success and provides an outline for further research into a more strategic application of e-metrics as it relates to library strategic planning and marketing.  相似文献   

4.
Abstract

In library user experience (UX) literature, physical and digital spaces are often studied separately. In academic libraries, different stakeholders often control and operate the logistics of each set of spaces. Additionally, library UX studies seldom consider the physical experiences of users beyond the borders of library websites or buildings. Our survey of 37?U.S. academic library websites found that 97% had some kind of digital representations of physical spaces – predominantly floor plans. A content analysis of those floor plans found that many were poorly designed, and identified two specific themes: non-accessible content and a lack of comprehensive information to facilitate the user journey. This paper offers several recommendations for building more accessible digital representations of physical spaces for the library website. These trends and recommendations are intended to be instructive for managers of library websites and elucidate larger themes about academic libraries.  相似文献   

5.
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6.
Abstract

Academic libraries have increasingly adopted web-scale discovery tools in order to meet the expectations of students who want immediate results, efficient algorithms, and a single search box. As they have become the de facto search tool at many libraries, librarians and patrons alike have been forced to confront the way they think about research processes and in some cases, modulate ingrained habits. In this article, the authors explore student perceptions of efficacy, relevancy, and ease of use of a library discovery tool through a 2017 mixed-methods user experience study conducted at three City University of New York (CUNY) campuses. The results from this user study will be useful to other institutions that already have implemented discovery layers within their library and help inform website design, discovery layer design, and pedagogy. By combining student interviews with a task analysis, the authors were able to learn more about student search behaviors, how they respond to challenges, and what they expect from search tools. Identifying these barriers to student use of the Primo discovery tool has helped us articulate best practices for instruction and interface customization that may address these barriers and has illuminated implications for website integration.  相似文献   

7.
Abstract

For most research libraries, remote storage of significant portions of their print collections has become an economic necessity. Historically, user objections to remote storage have focused on access-related issues: i.e., lack of browsability, cumbersome requesting procedures, lengthy retrieval times, and lack of content information about materials held in storage locations. Research libraries today operate in an environment of high user expectations for convenience and immediacy in getting information, and for accessing that information remotely. In an environment filled with such expectations, print materials with no alternate electronic format, stored in off-site facilities, and inadequately described in online catalogs are less likely to get even the occasional usage they merit. Given the necessity of remote storage, research libraries need to address the issue of making stored print collections more accessible. This paper discusses three strategies for enhancing access to remotely stored library collections: (1) user-focused access policies; (2) enhanced OPAC displays; and (3) new technologies for retrieval and delivery.  相似文献   

8.
Abstract

Digital libraries and their librarians face a challenge to remain visible to users since almost all their resources can be accessed without having to visit the library space. Libraries with a primarily electronic collection can promote their visibility through creative programing that draws people into the library space or provides opportunities for users to engage with librarians. A new, primarily digital academic health sciences library shares its experiences with developing creative user events and programs to promote the library’s visibility.  相似文献   

9.
Abstract

The relocation of a small academic library to a new building gave the author an opportunity to reshape the user seating mix. Differences were found in what the library preferred to offer in the way of seating (primarily carrels to control noise) and what the users preferred to use (primarily tables so they could spread out their work or study with others). Recordings of actual user preferences after the move confirmed informal observations and led to a subsequent, more successful adjustment in the seating mix. The findings and methods should be useful for librarians planning to build new facilities or create more effective seating in existing buildings.  相似文献   

10.
《The Reference Librarian》2013,54(91-92):39-51
Summary

The evolution of electronic sources has had a significant impact on reference collections in libraries, and public library reference collections are no exception.

Evaluating, selecting, and organizing sources to meet the needs of public library users has always been a fundamental role of public librarians. However, now they have the added responsibility of evaluating electronic resources and deciding whether the electronic sources will supplement or replace traditional paper reference sources. Issues of authority, accessibility, cost, comfort, and user education must be carefully weighed during this evaluative process.  相似文献   

11.
《The Reference Librarian》2013,54(95-96):37-51
Abstract

At Penn State, a “Tell Us What You Think” user feedback button on the Libraries home page provided a convenient mechanism for users to respond to our system migration and the changes they saw in The CAT, our library catalog. The immediate impact of the new system on our users was dramatic, and included strong criticism from a small, but vocal, minority. Within a few months, however, the complaints and comments about the new catalog moderated and the majority of the e-mail traffic coming into the library switched into questions about library services and requests for assistance.  相似文献   

12.
Abstract

Usability and user experience are an important factor in the overall value of products and services offered by law libraries. User experience evaluation tools can help librarians make better decisions for their users when choosing databases to purchase or subscribe to, designing a library website, or selecting and implementing discovery layers. This article describes an array of evaluation tools and discusses how and when they can be implemented in the law library context.  相似文献   

13.
ABSTRACT

In spring 2015, a 45-question survey was e-mailed to 585 medical students at the University at Buffalo (UB) in order to gauge their use of library spaces, resources, equipment, and services at UB’s Health Sciences Library and plan for a library space located within a new medical school building. Students’ self-reported use of the library during the academic year is presented along with the features they would like to see in their ideal library space. The responses generated in the survey are a barometer of current use and will be used in the planning process.  相似文献   

14.
Abstract

This case study explores the concept of the design cycle as a guiding principle for choosing usability methods. It discusses the stages of the design cycle alongside the strengths and weaknesses of usability methods commonly used in libraries. Hollins University applied the design cycle principles to the redesign of the library’s website, which involved various methods (e.g. analytics, card sorting, content audit, surveys, and usability testing). This article argues that using the design cycle encourages an effective practice of mixing different usability methods, which leads to a more informed approach to improving usability. It concludes with recommendations for application of the design cycle to library projects.  相似文献   

15.
ABSTRACT

Special academic libraries are in the unique position to blend the innovative and user focused services of academic libraries with the niche collections of special libraries when serving their Millennial student population. Millennials are a highly researched generation, but special libraries may have not updated their services to reflect the needs and expectations of this rising generation. Maine Maritime Academy's Nutting Memorial Library serves as a case study of methods in which special academic libraries can incorporate Millennials' expectations of library spaces, services, and collections in sustainable ways.  相似文献   

16.
ABSTRACT

With a growing population of part-time and distance education students, changing technologies, and evolving user expectations, it is becoming increasingly challenging to reach users through traditional marketing approaches. This article will review previous trends in library marketing and promotion and explore new initiatives, including partnering with marketing courses, roving reference, and highlighting staff expertise to raise awareness among users.

This article originally published in Journal of Library Administration, Vol. 51, Issue 3, pages 291–300, 2011. doi:http://dx.doi.org/10.1080/01930826.2011.556945.  相似文献   

17.
Abstract

Librarians have been seeking solutions to improve library user experience. The popularity of mobile devices leads to the increasing demand for reliable and efficient wireless communication in libraries. The City Tech librarians make an effort to improve Wi-Fi network to address such challenge. The Wi-Fi survey results indicate that students are dissatisfied with the library Wi-Fi access and hope to get better wireless communication for their mobile devices. To seek approaches to the improvement of Wi-Fi speed and reliability, the authors adopted NetSpot Pro loaded with the library building map to audit wireless network performance. The Wi-Fi site survey shows the library Wi-Fi network has not only weak Wi-Fi signal strength, but also experiences severe interference and overlapping channels. The study suggests that the Library and campus IT can enhance the Wi-Fi network performance by adding more wireless APs and optimizing the locations of existing APs, Wi-Fi network setting, and wireless connection procedure. By upgrading the CUNY Fiber Network and network improvement strategy, the Library can provide effective wireless communication for student learning and research, and ultimately give students memorable library experiences.  相似文献   

18.
SUMMARY

The author discusses a wide range of new developments in Ukrainian libraries that affects library acquisitions. New strategies are now required for obtaining library materials due to the inadequacy of obligatory deposit and changes in bibliographic control of new publications. Libraries are actively developing computer and Internet technologies, including websites, online catalogs, access to databases, sites linking to online resources, and collections of digitized full-text material. A number of libraries have recently begun implementing virtual reference services. A new professional journal, whose title translates as Library Forum of Ukraine, has arisen to address all aspects of librarian-ship.  相似文献   

19.
通过考察发现,目前图书馆2.0的典型做法有馆藏资源标引、完善数字对象的组成及其描述、馆藏资源建设、馆藏资源质量评价、用户交流与协同创作、吸引和扩大用户群体6个方面。图书馆2.0网站的考察项目有:网站的基本情况、标签的使用、受控词表的使用、图书馆对用户贡献内容的使用方式、对用户贡献内容的审查、方针政策。基于考察,认为实施方式选择、用户参与和项目政策是影响图书馆2.0项目成效的重要因素。  相似文献   

20.
Abstract

This article considers two components identified as essential to effective academic library Websites-satisfaction of user needs and adherence to university Website guidelines-and how they sometimes contradict one another. A literature review is provided, followed by results of a survey the author created and distributed that measures a librarian's perception of his/her school's Web-administration scenario. The author concludes with suggestions for balancing university Web guidelines and user satisfaction.  相似文献   

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