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《Information processing & management》2016,52(6):1200-1226
Search log analysis has become a common practice to gain insights into user search behaviour: it helps gain an understanding of user needs and preferences, as well as an insight into how well a system supports such needs. Currently, log analysis is typically focused on low-level user actions, i.e. logged events such as issued queries and clicked results, and often only a selection of such events are logged and analysed. However, types of logged events may differ widely from interface to interface, making comparison between systems difficult. Further, the interpretation of the meaning of and subsequent analysis of a selection of events may lead to conclusions out of context— e.g. the statistics of observed query reformulations may be influenced by the existence of a relevance feedback component. Alternatively, in lab studies user activities can be analysed at a higher level, such as search tactics and strategies, abstracted away from detailed interface implementation. Unfortunately, until now the required manual codings that map logged events to higher-level interpretations have prevented large-scale use of this type of analysis. In this paper, we propose a new method for analysing search logs by (semi-)automatically identifying user search tactics from logged events, allowing large-scale analysis that is comparable across search systems. In addition, as the resulting analysis is at a tactical level we reduce potential issues surrounding the need for interpretation of low-level user actions for log analysis. We validate the efficiency and effectiveness of the proposed tactic identification method using logs of two reference search systems of different natures: a product search system and a video search system. With the identified tactics, we perform a series of novel log analyses in terms of entropy rate of user search tactic sequences, demonstrating how this type of analysis allows comparisons of user search behaviours across systems of different nature and design. This analysis provides insights not achievable with traditional log analysis. 相似文献
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基于信息过滤的Web信息查询优化 总被引：2，自引：0，他引：2
从信息过滤的角度分析信息查询的个性化发展,通过用户需求与信息内容的相似性匹配过滤与用户需求无关的信息,从而实现网络环境下用户信息查询结果的优化.据此建立基于信息过滤的用户模型框架,探讨基于信息过滤的信息查询系统优化实现的过程和方法. 相似文献
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《Information processing & management》2023,60(3):103300
Pre-adoption expectations often serve as an implicit reference point in users’ evaluation of information systems and are closely associated with their goals of interactions, behaviors, and overall satisfaction. Despite the empirically confirmed impacts, users’ search expectations and their connections to tasks, users, search experiences, and behaviors have been scarcely studied in the context of online information search. To address the gap, we collected 116 sessions from 60 participants in a controlled-lab Web search study and gathered direct feedback on their in-situ expected information gains (e.g., number of useful pages) and expected search efforts (e.g., clicks and dwell time) under each query during search sessions. Our study aims to examine (1) how users’ pre-search experience, task characteristics, and in-session experience affect their current expectations and (2) how user expectations are correlated with search behaviors and satisfaction. Our results with both quantitative and qualitative evidence demonstrate that: (1) user expectation is significantly affected by task characteristics, previous and in-situ search experience; (2) user expectation is closely associated with users’ browsing behaviors and search satisfaction. The knowledge learned about user expectation advances our understanding of users’ search behavioral patterns and their evaluations of interaction experience and will also facilitate the design, implementation, and evaluation of expectation-aware user models, metrics, and information retrieval (IR) systems. 相似文献
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本文分析了正方法,查询修正中的用户信息行为,吸收网页抓取、检索与浏览并重的思想,综合考虑用户Web搜索过程中的行为特点、查询修正所用词汇的可用来源,给出一个新的面向Web搜索的查询修正解决方案. 相似文献
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Recent research in the human computer interaction and information retrieval areas has revealed that search response latency exhibits a clear impact on the user behavior in web search. Such impact is reflected both in users’ subjective perception of the usability of a search engine and in their interaction with the search engine in terms of the number of search results they engage with. However, a similar impact analysis has been missing so far in the context of sponsored search. Since the predominant business model for commercial search engines is advertising via sponsored search results (i.e., search advertisements), understanding how response latency influences the user interaction with the advertisements displayed on the search engine result pages is crucial to increase the revenue of a commercial search engine. To this end, we conduct a large-scale analysis using query logs obtained from a commercial web search. We analyze the short-term and long-term impact of search response latency on the querying and clicking behaviors of users using desktop and mobile devices to access the search engine, as well as the corresponding impact on the revenue of the search engine. This analysis demonstrates the importance of serving sponsored search results with low latency and provides insight into the ad serving policy of commercial search engines to ensure long-term user engagement and search revenue. 相似文献
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An information retrieval system is modeled from the point of view of a user linearly scanning the output list for relevant records of citations. Expected search length, a measure of retrieval system performance, is shown to be affected by the stopping rule employed by the user to determine when to terminate the search. Three stopping rules are considered: the satiation rule, the disgust rule, and the combination rule. The effects of these various stopping rules on expected search length are examined and discussed in detail. 相似文献
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《Information processing & management》2005,41(2):383-403
This study examines the effects of the search interface and Boolean logic training on user search performance and satisfaction. We compared the use of an assisted search tool to that of a simple search interface like those typically found at commercial search engine sites. We found that the assisted search tool had a significant positive effect on performance, satisfaction, and confidence. Promoting the use of advanced search features is therefore in the best interest of both Web search providers and users. In the absence of an assisted interface, a simple interface coupled with Boolean logic training was also an effective means for improving user performance. Given that most searchers choose to use the simple search box, it is important to provide them with applicable training to promote the effective use of the search tool. Interestingly, coupling the assisted interface with Boolean training was no more effective than either treatment alone. 相似文献
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This paper investigates the influence of user characteristics (e.g. search experience and cognitive skills) on user effectiveness. A user study was conducted to investigate this effect, 56 participants completed searches for 56 topics using the TREC test collection. Results indicated that participants with search experience and high cognitive skills were more effective than those with less experience and slower perceptual abilities. However, all users rated themselves with the same level of satisfaction with the search results despite the fact they varied substantially in their effectiveness. Therefore, information retrieval evaluators should take these factors into consideration when investigating the impact of system effectiveness on user effectiveness. 相似文献
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This article presents conceptual navigation and NavCon, an architecture that implements this navigation in World Wide Web pages. NavCon architecture makes use of ontology as metadata to contextualize user search for information. Based on ontologies, NavCon automatically inserts conceptual links in Web pages. By using these links, the user may navigate in a graph representing ontology concepts and their relationships. By browsing this graph, it is possible to reach documents associated with the user desired ontology concept. This Web navigation supported by ontology concepts we call conceptual navigation. Conceptual navigation is a technique to browse Web sites within a context. The context filters relevant retrieved information. The context also drives user navigation through paths that meet his needs. A company may implement conceptual navigation to improve user search for information in a knowledge management environment. We suggest that the use of an ontology to conduct navigation in an Intranet may help the user to have a better understanding about the knowledge structure of the company. 相似文献
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[目的/意义]旨在揭示国外用户健康信息搜索行为的内容、特点及趋势,以期为我国用户健康信息搜索行为领域的研究提供借鉴和参考。[方法/过程]以Web of Science为数据源,对86篇文献采用综合、归纳、对比等方法进行综合分析,从相关概念、研究对象、研究方法等方面对知识脉络研究进行梳理,按老年人、成年人、青年人分别对健康信息搜索行为研究进行述评。[结果/结论]研究进展及对我国用户搜索行为研究的启示包括:①国外研究对象主体更加多元化;②国外信息搜索行为研究内容比较接地气;③研究方法不必过度“数学化”和“模型化”;④学术语言要具有可读性。 相似文献
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Jiqun Liu Yiwei Wang Soumik Mandal Chirag Shah 《Information processing & management》2019,56(3):1010-1025
An individual's Web search behavior can be influenced by a number of factors, including features and functions of a search engine as well as search education. In contrast to the long-lasting attention to the algorithm and interface dimensions of search, there is a lack of research concerned with the potential effects of user education on search behavior. To address this gap, we ran a three-session field-lab-combined study to examine the effects of user education from two distinct sources – peer advice and cognitive authority (operationalized as video-based student's advice and expert's advice respectively) – on Web search behavior in two different search task scenarios (i.e., factual specific and factual amorphous tasks). We also tested if these behavioral effects persist for a short period of time when the explicit search tips are removed. Using 185 task session data generated by 31 participants in two field and one lab sessions, this study demonstrates that: (1) both peer advice and cognitive authority are effective in stimulating immediate behavioral changes in Web search; (2) the immediate behavioral impact of search advice is broader in factual amorphous task than in factual specific task; (3) framing search tips as the advice from cognitive authority is more likely to generate continuing, short-term effects on Web search behaviors. This research has implications for the design of task-aware user education as well as the study of users’ interactions with IR systems in general. 相似文献
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《Information processing & management》2023,60(2):103176
Modern information-seeking systems are becoming more interactive, mainly through asking Clarifying Questions (CQs) to refine users’ information needs. System-generated CQs may be of different qualities. However, the impact of asking multiple CQs of different qualities in a search session remains underexplored. Given the multi-turn nature of conversational information-seeking sessions, it is critical to understand and measure the impact of CQs of different qualities, when they are posed in various orders. In this paper, we conduct a user study on CQ quality trajectories, i.e., asking CQs of different qualities in chronological order. We aim to investigate to what extent the trajectory of CQs of different qualities affects user search behavior and satisfaction, on both query-level and session-level. Our user study is conducted with 89 participants as search engine users. Participants are asked to complete a set of Web search tasks. We find that the trajectory of CQs does affect the way users interact with Search Engine Result Pages (SERPs), e.g., a preceding high-quality CQ prompts the depth users to interact with SERPs, while a preceding low-quality CQ prevents such interaction. Our study also demonstrates that asking follow-up high-quality CQs improves the low search performance and user satisfaction caused by earlier low-quality CQs. In addition, only showing high-quality CQs while hiding other CQs receives better gains with less effort. That is, always showing all CQs may be risky and low-quality CQs do disturb users. Based on observations from our user study, we further propose a transformer-based model to predict which CQs to ask, to avoid disturbing users. In short, our study provides insights into the effects of trajectory of asking CQs, and our results will be helpful in designing more effective and enjoyable search clarification systems. 相似文献
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Jamal Abdul Nasir Iraklis Varlamis Samreen Ishfaq 《Information processing & management》2019,56(5):1605-1617
Searching for relevant material that satisfies the information need of a user, within a large document collection is a critical activity for web search engines. Query Expansion techniques are widely used by search engines for the disambiguation of user’s information need and for improving the information retrieval (IR) performance. Knowledge-based, corpus-based and relevance feedback, are the main QE techniques, that employ different approaches for expanding the user query with synonyms of the search terms (word synonymy) in order to bring more relevant documents and for filtering documents that contain search terms but with a different meaning (also known as word polysemy problem) than the user intended. This work, surveys existing query expansion techniques, highlights their strengths and limitations and introduces a new method that combines the power of knowledge-based or corpus-based techniques with that of relevance feedback. Experimental evaluation on three information retrieval benchmark datasets shows that the application of knowledge or corpus-based query expansion techniques on the results of the relevance feedback step improves the information retrieval performance, with knowledge-based techniques providing significantly better results than their simple relevance feedback alternatives in all sets. 相似文献
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Current Web-based search engines presume a category search for a specific group of users. This approach is appropriate for generalized information searches since it is based on statistically generated user profiles. However, in some applications, such as medicine and law, an individualized search for a specific user at a given point in time is desired. In addition, the use of specialized terminology in some fields necessitates guidance for the non-expert to be successful in locating the desired information. This paper presents a new decision support system enabled by the analytic hierarchy process and intelligent software agents that can be used by researchers and practitioners in technical fields to aid information retrieval and improve search results from a controlled vocabulary. An application from telemedicine is given to illustrate the potential improvements. 相似文献
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《Information processing & management》2001,37(4):593-601
There are several recent studies that propose search output clustering as an alternative representation method to ranked output. Users are provided with cluster representations instead of lists of titles and invited to make decisions on groups of documents. This paper discusses the difficulties involved in representing clusters for users’ evaluation in a concise but easily interpretable form. The discussion is based on findings and user feedback from a user study investigating the effectiveness of search output clustering. The overall impression created by the experiment results and users’ feedback is that clusters cannot be relied on to consistently produce meaningful document groups that can easily be recognised by the users. They also seem to lead to unrealistic user expectations. 相似文献
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INSPEC光盘数据库HEADFAST/Hunter检索系统分析评价 总被引：1，自引：0，他引：1
The Windows-based HEADFAST/Hunter retrieval system in use for INSPEC Ondisc is analyzed. Its advantages in user interface,search ways,search techniques and hyperlink search methods are evaluated in an objective way. 相似文献
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搜索引擎搜索结果的评价技术 总被引：6，自引：0，他引：6
搜索引擎根据用户查询在自己的索引数据库中进行查找，并根据相关性分析将查询结果返回给用户。本文就传统信息检索系统的性能效率评价技术,针对Internet的特点，对搜索引擎搜索结果的评价进行了讨论。 相似文献