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《Government Information Quarterly》2020,37(3):101218
Current managerial practices and social trends are incentivizing an increase in citizen participation and government operational transparency and accountability. As a consequence, small to medium size cities have new opportunities for delivering services to their citizens in a more effective and efficient manner. However, in many cases, the technology capabilities of these cities and their IT staffing are not adequate. Starting at the top, most small-to-medium size cities do not have a Chief Information Officer (CIO). Instead, they have appointed officials with a wide variety of titles ranging from IT Director, IS Manager to IT Specialist among others. These officials face the problem of building operational capabilities at the same time that they develop a strategic vision for their organizations. In this paper, we look at the perceptions of local-level officials responsible for the operation of IT across New York State, about their own role and challenges in this transition from an operational to a strategic focus. Our results suggest that giving IT leadership a broader role and higher responsibilities could result in value for both government and citizens. 相似文献
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Ida Lindgren Christian Østergaard Madsen Sara Hofmann Ulf Melin 《Government Information Quarterly》2019,36(3):427-436
This paper contributes to e-government research by presenting a review and discussion on how digitalization of public services has affected the interaction between citizens and government. We argue for a conceptualization and critical reflection on the nature of the underlying interaction between citizens and public officials - the public encounter - that digital public services are developed to support. We apply a qualitative and hermeneutic approach and illustrate that digital public services change public encounters concerning when, where, and how interactions occur, what each actor does, and the skills required of them. By relating these changes to emerging digital technologies (e.g. data mining, machine learning, sensor technology, and service automation), we illustrate that while these new technologies carry the potential to further digitalize service provision and fulfill the democratic goals of digital government, authorities can apply the same technology to restrict, control, and surveil citizens. Based on a critical discussion on what digitalization might entail for society, we identify problem areas arising from this development and propose a research agenda for understanding this phenomenon further. We raise questions and ethical concerns regarding accountability and reskilling of citizens and public officials as public service provision becomes citizen self-service. 相似文献
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英国萨里大学牵头、数个国家档案馆参与的ARCHANGEL项目旨在利用分布式账本技术(区块链)设计、开发和应用一个确保数字档案长期完整性的服务原型。项目研究内容主要包括构建区块链、构建档案完整性验证架构、开发原型系统、探索用户需求与公众态度。ARCHANGEL项目实现的功能包括打造档案的数字指纹、打造档案区块链平台、保障档案长期真实性、打造可信数字档案馆。ARCHANGEL给予我们的启示是档案机构可以利用区块链构建可信平台,达到去中心化的存证管理,并改变以往纯粹的档案管理为多方协作互动、相互制约的共同治理。 相似文献
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Sergio Picazo-Vela Isis Gutiérrez-Martínez Luis Felipe Luna-Reyes 《Government Information Quarterly》2012
Social media such as blogs, microblogs or electronic social networks can transform the ways in which we relate to other people and organizations. Government organizations are experimenting with social media to communicate with their constituents, and many analysts see in these media a powerful set of tools to reinvent government–citizen relationships. In this paper, we present the perceptions of risks, benefits and strategic guidelines about social media applications gathered from 250 public servants from Central Mexico, most of them working in information technology, as web masters or responding to Freedom of Information Act requests. The conclusions of the analysis are 1) that governments' participation in social media may result in improved communication and citizen participation, more transparency, and transfer of best practices among government agencies; 2) that a good implementation strategy is necessary to realize these benefits and to avoid risks; and 3) that the implementation of social media highlights the importance of updating laws and regulations, and of promoting changes in government culture and organizational practices. 相似文献
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Local governments are increasingly establishing functional decentralized agencies, such as autonomous organizations, public companies, foundations and public business entities to provide public services. Furthermore, they are also introducing the private sector, contracting out public services to a private company and creating mixed companies. Our aim is to analyze the effect of functional decentralization and externalization (outsourcing or contracting out) processes on public transparency levels, since theoretically, they are aimed toward good governance and accountability. To do so, we use a sample composed of the 110 largest Spanish cities for the period 2008–2010. The results show that decentralized agencies, especially public companies and foundations, impact positively on levels of public transparency. However, there is no evidence that suggests that the introduction of the private sector, using outsourcing and mixed companies, affects the transparency of local governments. 相似文献
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Maturity levels for interoperability in digital government 总被引：1，自引：0，他引：1
Interoperability refers to a property of diverse systems and organizations enabling them to work together. The current exchanges are, however, often inefficient and error-prone. Improved interoperability between public organizations as well as between public and private organizations is of critical importance to make digital government more successful. In this paper, a model of maturity levels for interoperability in digital government is presented. The five-level model might be applied by public organizations to identify current maturity and future direction for improved interoperability. 相似文献
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《政府信息公开条例》的实施以及现代化信息技术的发展使公共图书馆成为向公众提供政府信息、技术设备支持以及培养信息素养的重要媒介,同时也成了政府信息服务、电子政务发展的后备力量.在政府信息服务过程中,公共图书馆应该在政府信息的托存与传递、组织与整合、教育与培训以及公共危机信息等各领域搭建起政府与民众之间的桥梁,为提高我国行政透明度和保障公民权利做出最大贡献. 相似文献
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The Internet has emerged as one of the most prevalent forms of communication media in and among public organizations. The construction and management of the World Wide Web (Web) sites are becoming essential elements of modern public administration. This study is intended to provide an in-depth evaluation on the Web sites of Taiwan’s central government based on the Web performance indicators provided by Nielsen (2000). Based on the Nielsen’s indicators, the authors carefully studied and coded each individual Web site of Taiwan central governmental agencies. The coding results indicate that the government Web sites in general have made many of the mistakes as predicted by Nielsen. Most of the agencies need to improve the coordination between Web designers and the line mangers of the agencies. In light of these research findings, this article provides a number of strategies to improve the Web design practices of Taiwanese public organizations that may also apply to public organizations in general. 相似文献
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《Government Information Quarterly》2001,18(4):357-373
The Internet has emerged as one of the most prevalent forms of communication media in and among public organizations. The construction and management of the World Wide Web (Web) sites are becoming essential elements of modern public administration. This study is intended to provide an in-depth evaluation on the Web sites of Taiwan’s central government based on the Web performance indicators provided by Nielsen (2000). Based on the Nielsen’s indicators, the authors carefully studied and coded each individual Web site of Taiwan central governmental agencies. The coding results indicate that the government Web sites in general have made many of the mistakes as predicted by Nielsen. Most of the agencies need to improve the coordination between Web designers and the line mangers of the agencies. In light of these research findings, this article provides a number of strategies to improve the Web design practices of Taiwanese public organizations that may also apply to public organizations in general. 相似文献
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Leonardo Madariaga Miguel Nussbaum Faustino Marañón Cristóbal Alarcón María Alicia Naranjo 《Government Information Quarterly》2019,36(2):179-195
People still use documents in many everyday government processes. From tax payments to passport requests, citizens have to interact with low-interactivity information artifacts such as reports, maps and datasets, among many others. Despite efforts to improve information delivery in the public sector, effective information usage remains a critical topic of action and research. The user experience of government documents has rarely been assessed, despite them being regularly published and frequently used. Considering this, the two following research questions arise: 1) How can government documents be classified (or grouped) in terms of user experience? 2) How can the user experience of government documents be monitored over time in order to inform design decisions? Working with a public agency in Chile, we develop and test a classification and monitoring framework based on two online surveys (N?=?338 and N?=?298). We then propose a framework for understanding user experience of government documents in these three dimensions: interaction goal, volume of information and ease of understanding. Using a graphical representation to classify user experience provides greater visibility of the current status of information produced by a public organization. Furthermore, by monitoring the user experience of a government document at different times, organizations can understand the effect of their design decisions and improve their service quality by implementing user-centered processes. 相似文献
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在美国国家宽带计划出台后,政府重视民众数字素养的提升,把公共图书馆作为数字素养教育的重要机构,给予政策、资金等多方面的支持。在政府的倡导下,与公共图书馆相关的行业协会积极对数字素养教育开展研究,并以此指导公共图书馆。行业协会与商业公司合作,以资源、项目支持着公共图书馆的数字素养教育。我国公共图书馆应重视数字素养教育,以社会弱势群体为重点服务对象,专业组织对此予以声援和引导,同时政府应加大投入,引导全社会支持公共图书馆的数字素养教育。 相似文献
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《Government Information Quarterly》2023,40(3):101832
Public organizations are looking for new ways to use digital technologies to increase the efficiency of their internal processes and improve their interactions with clients, whether citizens or businesses. In response, scholars suggest that public organizations be proactive in digital public services such that the organizations approach their clients, rather than the other way around. In the most extreme form of proactivity, clients do not have to do anything to receive a public service. Although various examples of proactive public services are in use, how proactivity changes the conceptual understanding of digital public services remains unclear. Therefore, we derive the changes that proactivity causes in a conceptualization of digital public service by means of a conceptual analysis through the lens of a seminal theoretical work on proactivity. The results indicate that proactivity can ensure equal accessibility to a subset of public services, rely on more comprehensive integration of IT systems on the back end, and change how value is co-created in the service process. We formulate the changes as propositions that future work can investigate empirically and discuss proactive digital public services as a way to reduce clients' administrative burden. We contribute to theory by clarifying the conceptual changes in digital public services that proactivity invokes and call for joint research by scholars of public administration, information systems, and service management to relate the research streams of administrative burden and proactive digital public service. 相似文献
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Lynette KvasnyAuthor Vitae Roderick LeeAuthor Vitae 《Government Information Quarterly》2011,28(1):66-73
In this paper, we examine the challenges faced by faith-based institutions in a low-income, predominantly Black community seeking to take advantage of grants provided through the White House Office of Community and Faith-Based Initiatives (FBCI). FBCI is an e-Government program that assists nonprofit organizations in competing for Federal dollars with fewer bureaucratic barriers. Informed by the design-actuality framework, we interviewed clergy at seven faith-based organizations. The intent of this analysis is to juxtapose the design intentions of the government officials with the actualities expressed by the intended benefactors of the initiative. Our findings suggest that this e-Government initiative may unwittingly exacerbate existing disparities in the strategic use of information and communication technologies (ICT). 相似文献
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《Government Information Quarterly》2014,31(4):574-583
The use of information and communication technologies (ICTs) in public organizations increasingly holds the potential to improve transparency, accountability, and public participation, by providing a more effective and efficient disclosure of information to the citizens and organizations and by providing channels for interaction with the government. While transparency and interactivity features of government websites constitute two critical elements for public participation and democracy facilitated by web-based technologies, little research has been done to explain why some public organizations choose to deploy website technology more openly with these features. This paper aims to examine the managerial, organizational, and environmental factors that are related to variation in transparency and interactivity features of local government websites, which we believe are key dimensions to governmental website openness. The paper first develops a literature informed conceptual model of governmental website openness and then tests this model using data from a national survey of 850 government managers in 500 cities. The model results are compared across three different departments: community development, finance, and police department. Overall findings indicate that higher website openness is positively related to increased frequency of public participation in agency decision making and civil society influence, increased technical capacity, lower organizational control, and higher perceived usefulness of website technology. In addition, due to differences in the operating contexts of the departments, the effects of organizational control, technical capacity, environmental influences, and perceived usefulness of website technology on governmental website openness tend to differ by the type of department. 相似文献
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《Government Information Quarterly》2022,39(2):101681
Previous research has identified a variety of barriers to digital government, and regularly emphasizes the importance of individuals that navigate institutional contexts and strategically pursue digital government solutions. This exploratory analysis investigates how these individuals understand barriers to digital government and the strategies that they apply to overcome them. Using interviews with digital champions in the U.S government, we extract the tactics employed to overcome these barriers including storytelling, community building, external validation, orientation towards citizen perspectives and a reliance on external peer networks. Results highlight the interconnected nature of barriers and the non-linear quality of strategies, and allow the construction of a theoretical model for structural and cultural barriers and strategies as experienced by digital champions. This model highlights the perceived efficacy and impact of cultural strategies, and the association of these strategies with external peer networks and citizens, and a tension in how digital champions describe actors and approaches introduced from the private sector. 相似文献
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《Government Information Quarterly》2022,39(2):101680
The transparency and accountability of systems and algorithms aims to protect the user against undesirable or harmful results and to ensure the application of laws appropriate to digital environments. Thus, the objective of this study is to evaluate the transparency and accountability provided to citizens in three of the main digital public services (e-services) offered by the federal administration of Brazil (ComprasNet, Sisu and Naturalizar-se) locally recognized for their significant relevance and stage of development and use. Services were evaluated from eight perspectives: accessibility; awareness; access and repair; accountability; explanation; origin of data, privacy and fairness; auditing; validation, accuracy and testing. Adopting a qualitative approach through comparative case studies, this research contributes to information practices theory (construction of a model for assessing transparency and accountability in digital public services). The results obtained show the need to inform the user of possible bias and damage arising from these systems, which are not readily perceived; just as the need to clarify the benefits that arise from the collection of private data are not. This shows that computational models can be distorted as a result of biases contained in their input data, or algorithms. This paper contributes through an innovative combination of dimensions, as a tool to evaluate transparency and accountability of government services. 相似文献
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《Government Information Quarterly》2022,39(3):101703
Cyber-incidents threaten the confidentiality, efficiency, and integrity of digital information systems, causing privacy risks, economic losses, and reputational damages, and exposing managerial limitations. Although these phenomena are becoming more frequent in public agencies, research to date has mainly focused on private sector organizations and individuals. In this study, we contribute to the broader literature on cyber-incidents by exploring the drivers of both security breaches and unauthorized data disclosures in public organizations. Drawing from routine activity theory, we develop hypotheses on the determinants of cyber-incidents in departments in small and medium-sized US cities and test them using data from a national survey of public managers. Our findings suggest that both environmental and organizational factors are key determinants of cyber-incidents in city government. The results demonstrate the application of routine activity theory to public sector organizations and identify external and internal elements related to cyber-incidents in city government departments. 相似文献