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1.
《Journal of Government Information》2000,27(1):47-64
In From Red Tape to Results, U.S. Vice President Albert Gore established a three-step process for creating service standards for federal agencies. This article presents the second step of this methodology, known as the front-line employee survey. The author administered this survey to staff of Oklahoma government document collections. The employee survey found that the Oklahoma government document employees are essentially satisfied with their positions; yet, improvement may be needed in services offered and in workplace facilities. 相似文献
2.
《Journal of Government Information》1999,26(4):385-404
This presentation of how land-grant university libraries became federal depository libraries in 1907 examines the principal legislative statutes creating the land-grant university system. It proceeds to cover how a congressional Printing Commission, concerned with eliminating duplicative governmental publications, also produced legislation granting federal depository status to the libraries of land-grant universities. There is also discussion of the presence of GPO Access gateways at many land-grant university depositories and the continuing relevance of the land-grant university service ideal to the depository library program during its transition to an increasingly electronic environment. The historical evolution of America's rural electric industry, community network movement, and federal information resource management initiatives also present potentially useful service models for emerging electronic depositories. 相似文献
3.
对我国电子书阅读器借阅现状的调研数据来自对国内五家大型图书馆的网站调研及对北大图书馆用户的半结构化访谈。结果显示,我国开展此项业务的图书馆不多,阅读器设备少且型号不统一,缺乏针对性的借阅规则和服务规范,配套的内容资源建设不完善;用户对服务的总体评价较高,对阅读器本身不满意。图书馆今后可组成阅读器采购联盟,发挥各图书馆协会作用制定服务标准,注重内容资源建设。 相似文献
4.
《Government Information Quarterly》2000,17(3):273-290
During the 1990s the Federal Depository Library Program (FDLP) has undergone a transition from collections comprised exclusively of tangible print on paper or fiche publications to a mix of print and electronic materials. This article examines the impact of this transition on depository library operations—both collections and services—at the turn of the millennium. The discussion of reference service on depository materials is considered within the context of G. K. Zipf’s law, that is, people will tend to seek the path of least effort in gathering information. Given this tendency, the extensive use of the Web to deliver electronic depository materials redirects depository library users away from depository shelves to Web workstations, and leads depository librarians to build Web pages to direct their patrons. The conclusion is that for depository libraries the new collection mix poses a management paradox—the FDLP receives thousands of tangible documents each year, yet it must maintain new services for patrons turning increasingly to Web-based resources. 相似文献
5.
Charles R. McClure 《Government Information Quarterly》1985,2(1):77-108
This article assesses the value of the Government Printing Office's (GPO) 1983 Biennial Survey as a tool to support depository library program planning and decision making. Based on overall criteria of reliability, validity, and utility, much of the data produced from the survey are inaccurate, misleading, and inappropriate both as a means to (1) describe the depository libraries, and (2) assist GPO and individual depository library decision making and planning. Recommendations are offered by which the Biennial Survey can be better designed, administered, and analyzed. 相似文献
6.
7.
《Journal of Government Information》1998,25(3):263-276
This article presents the results from a survey intended to determine how academic libraries in the United States manage and promote their state document collections. In November 1996, a six-part questionnaire (including general information; coordination of state documents; selection and acquisition of state documents; location of and access to state documents; use of state documents; and electronic access to state documents) was distributed to 350 academic libraries including one flagship institution in each state and 300 institutions randomly selected from the Higher Education Directory, 1996. Two hundred seventy-seven libraries responded to the questionnaire, for a return rate of 79.1 percent. The answers to the survey indicate that about 54 percent of the respondents participate in a state document depository program, and less than 50 percent have a designated librarian coordinating state documents. State documents are acquired either through purchases or through the depository program, are circulated and integrated with the general collections, classified in accordance with the Library of Congress classification system, and accessed through the library Online Public Access Catalog (OPAC). The librarians responding to the questionnaire perceived the use of state documents as limited. 相似文献
8.
Cynthia E. Bower 《Government Information Quarterly》1984,1(4):379-400
A representative sample of 300 printed monographs and analyzed serials distributed to depository libraries was searched in the OCLC online system to determine when, how, and by whom depository documents are likely to be cataloged. Particular attention was paid to differences between dates of distribution and cataloging for sales publications, for all titles cataloged by the Government Printing Office, and for those cataloged by the Library of Congress. Patterns relating to document distribution as well as to cataloging practices were discernible from survey results and are presented here. Major findings may be summarized as follows: 1) not all depository monographs are cataloged by the Government Printing Office; 2) sales publications are cataloged quickly, often before distribution by GPO; 3) the quality of cataloging records for depository documents available on OCLC is generally high; 4) the Library of Congress catalogs relatively few depository documents and is comparatively slow to do so; and 5) many different types of OCLC member libraries catalog federal depository documents, often before GPO does. The article concludes with a discussion of implications for future changes in documents cataloging policies among depository libraries, and argues for greater inclusion of documents records in the many online, public-access catalogs currently being planned or used. 相似文献
9.
《Journal of Government Information》1998,25(5):439-452
Increasingly, federal government departments in Canada are publishing and disseminating official information in electronic form. A survey of all full and selective depository libraries in the Canadian Depository Services Program was undertaken to determine the extent to which those libraries are prepared for the shift to electronic formats. Findings reported in the article show that academic and government libraries are better positioned than public libraries to provide service. Academic and government libraries have access to greater numbers of more powerful personal computers, better printers, and higher speed connections to the Internet. The imposition of fees for service is seen to be an important issue. Public libraries comprise the largest single sector of libraries among depositories, and yet, their users are significantly disadvantaged in accessing government information by means of the new technologies. 相似文献
10.
Sandra K. Faull 《Government Information Quarterly》1985,2(2):157-167
Many librarians affiliated with regional depositories are concerned about the ability of their libraries to receive, process, store, and service all the titles and series available on deposit from the Government Printing Office. Some of them have even questioned whether their library can maintain regional status and fulfill all the service elements specified in the Guidelines for the Depository Library System (1977). As this article demonstrates, regional librarians supported the concept of state plans because they believed that this process offered an excellent means to address their concerns. However, in only a few instances have the plans fulfilled the purpose which regional staff envisioned. Nonetheless, the foundation which they laid, if pursued and if the basic documentation underlying the depository program are rewritten, could lead to the type of changes sought by regional libraries. 相似文献
11.
Patrick Vanden Berghe 《Journal of Web Librarianship》2016,10(4):316-326
ABSTRACTFlemish libraries have historically been praised by visitors and valued by the general public, but since the turn of the century, they have seen a decline in usage. A group of libraries in Flanders believed the role of libraries should be substantially reevaluated. They embarked on the “Delphi Project” to establish methods for libraries to become centers of their local communities by focusing on the information needs of their customers. The emergence of technology supported a shift from libraries as lending institutions to information centers. In addition to a customer service philosophy and training, online tools have helped staff reach library users. An online tool called the “Bronnenwijizer” combines searching the local library catalogue, provincial and state catalogues, and the Internet. The tool also supports the creation of “baskets” for a patron's information needs that can be shared with other staff. Delphi libraries have also used “Infopleinen,” Web-based guides to topics featuring printed media and online sources. Finally, a new online question registration system was developed that fit the new Delphi service philosophy. Over half the libraries in West-Vlaanderen are entitled to call themselves Delphi Libraries, and the philosophy is being disseminated more broadly through the Delphi Project Web site. Due to governmental changes in provincial authority, the future of the project is challenged because coordination among libraries has been critical for the project's success. 相似文献
12.
《Journal Of Access Services》2013,10(4):1-3
ABSTRACT The creation of “Access Services” departments in academic libraries did not translate into the creation or offering of new services for patrons. Instead, it was typically just the combination of three already existing departments. Recent changes and trends in Access Services, including new NCIP and ISO standards, an increase in the use of electronic reserves, and the availability of items in various formats, now allow librarians to reconsider if this departmental arrangement is the best for today's library customers. This paper argues that the traditional configuration of Access Services needs to be dismantled if academic libraries are to provide excellent customer service to faculty and students. 相似文献
13.
《政府信息公开条例》实施背景下的图书馆对策分析 总被引：9，自引：0，他引：9
在《政府信息公开条例》实施的背景下,为了有效地发挥图书馆的作用,从政府信息的寄存、组织、服务等方面分析了图书馆应该采取的措施。 相似文献
14.
Academic libraries in Japan are well resourced by international standards, and support Japan’s internationally recognized research capability well, but there are also ways in which they reflect Japan’s strong bureaucratic culture. Recent changes to the status of national university libraries have seen a new interest in customer service, and service quality development. Potential changes in education for librarianship and an organisational focus on staff training and development are likely to enhance service delivery in Japanese academic libraries. 相似文献
15.
Geoffrey P. Nie 《Public Library Quarterly》2013,32(3):204-211
This article tracks how Ajax Library Services, located in suburban Toronto, followed up on its designation as the only ISO‐certified library in North America by its adoption of the computer‐based, computer‐survey tools of Counting Opinions. Use of the online survey tool helped to inspire reforms in customer service, collection development and many other library policies. And, with before and after data reports, library administration could see how the library's users reacted to the changes. This intermixing of quantitative and qualitative data represents a level of customer‐opinion‐and‐data analysis seldom seen in public libraries. Collecting Opinions has expanded its public library analytical utilities to include access to data on additional public libraries so that customers can do statistical rankings to rank their own service levels to other libraries who serve communities with similar demographics. 相似文献
16.
调查目前CALIS全国中心、地区中心、省级中心及部分成员馆的贮存图书馆建设情况,分析总结个体贮存图书馆建设发展的5个主要因素与存在的问题,进而分析CALIS联合存储中心建立的可行性。从CALIS的建设基础和未来发展进程出发,构建基于CALIS三级文献资源保障体系的协藏协管共享的合作存储模式,在此基础上,论述联合存储中心运行的管理机制,并给出联合存储中心建设与管理服务的建议。 相似文献
17.
信息共享空间(IC)作为一种新型的服务模式正逐步被各高校图书馆所采纳,其服务评价也日益引起人们的重视。根据笔者建立的图书馆信息共享空间评价指标体系结构,本文试图运用模糊聚类分析法建立IC评价的数学模型,对国内外六所高校的信息共享空间进行调查、实例分析与评价比较,得出信息共享空间的评价结果,为组织机构、专家学者、用户以及工作人员准确评价IC与推广IC提供了一种新的理念和方法。 相似文献
18.
Ellen L. Rubenstein 《Public Library Quarterly》2016,35(4):331-337
This article focuses on the health information needs of the State of Oklahoma, which ranks 45th among all 50 states in the health status of its citizens. A deficit in collections technology, a lack of knowledge about medical information in service staff, and poor marketing and outreach efforts in lightly populated counties and towns have worked against the provision of solid health information to the populace. The author points out how grants have provided funding for collaboration, partnerships, and training to certification (Medical Library Association’s Consumer Health Information Specialist Certification [CHIS]) for many staff as health information specialists. Although the issue of health information is still significant in Oklahoma, the Oklahoma library community has made inroads in handling a severe community problem in which the author believes that U.S. public libraries should be heavily involved. 相似文献
19.
完善我国公共图书馆企业信息服务建设,可以充分发挥其商业支持和创新支撑的社会经济价值。通过文献调查法、网络调查法和案例分析法调研大英图书馆企业信息服务现状,发现大英图书馆设置了专门机构提供多样化的商业信息支持和丰富的咨询及培训项目,其工作开展具有重视度高、体系成熟,层层递进、各有偏重,各界合作、共建服务的特点。参考大英图书馆服务建设模式,我国公共图书馆应从建设中心、发展分馆,丰富资源、开发指南,转变角色、支持创新,细分用户、按需服务出发开展企业信息服务建设。 相似文献
20.
M.E Ojo-Igbinoba 《International Information and Library Review》2013,45(2):83-90
Newspapers in university libraries have never fared well as a basic information resource. They are used rather to supplement an enlightened patron’s daily dose of gossip. It is the writer’s contention that newspapers provide more than this. They popularize knowledge and make it more accessible. They are important to research, fundamental to language and area studies as well as to scientific, legal and historical study. They are documents of history.The result of this survey is organized in five parts: controlling, delivery of services, development, size and methods of handling, and display.The findings indicate that newspapers are treated as serials and receive handling similar to that of serials. It also reveals one of the great distinctions libraries make between serials and newspapers: newspapers for the most part are not classified and therefore have not been fully integrated into the service provisions of the library. Therefore the university libraries’ newspaper collections should be organized for maximum use. 相似文献