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1.
This article reports the results of an effectiveness study conducted on the Indiana Share Program, a collective interlibrary loan borrowing program managed by the Indiana State Library. A subset of interlibrary loan departments in Indiana was surveyed regarding satisfaction with the interlibrary loan process. Filled request and turnaround time statistics for the year 2010 were also collected. These were compared with the same survey and statistics gathered from the Share Program group. The study found that Share fared well in the statistics. The survey answers were also very similar, showing no statistically significant difference.  相似文献   

2.
Commercial document suppliers are used by many libraries, usually to supplement interlibrary loan services. Wichita State University (WSU) offers a document delivery service, EbscoDoc™, directly to faculty members. Faculty order documents online and receive them from EbscoDoc™ without library mediation. The process of evaluating document delivery services is described. The library’s experience in establishing a document delivery service, training users, and keeping usage statistics is also discussed. Data from 18 months of use were collected and analyzed. A survey of WSU’s registered EbscoDoc™ users was conducted and those results are presented and discussed here.  相似文献   

3.
The University of Evansville Libraries conducted an assessment to determine if interlibrary loan users were satisfied with the service. Patrons completed a survey online that gauged their levels of satisfaction with nine components of the University of Evansville Libraries’ interlibrary loan service. Overall, patrons were very satisfied with the service but offered concrete ways to improve the interlibrary loan experience, which were then implemented.  相似文献   

4.
ABSTRACT

Researchers must choose between many sources when obtaining journal articles. University of Toledo faculty and graduate students in the sciences, pharmacy, and engineering were surveyed to ascertain their preferences in journal article formats and features, and their awareness, frequency of use, and preference ranking of four services: traditional interlibrary loan, electronic journals, and faxes from either a storage depository or the UnCover document delivery service. Speed and print quality topped the desired features; faxing was the least desirable format. Electronic journals and interlibrary loan were the most used services, though there are indications that interlibrary loan is used reluctantly.  相似文献   

5.
Abstract

Technological advances in the processing of interlibrary loans have enabled libraries to deliver materials electronically to users. Delivery is especially beneficial for distance education students for whom typical interlibrary loan services are often not a viable option. The author conducted a survey of libraries that serve distance education students to determine which systems and processes, used in traditional interlibrary loan, are transferable to the delivery of materials from the “home” institution to off-campus students. To complement the survey, the results of a case study of experiences at Western Michigan University (WMU) are presented. WMU uses ILLiad and SFX systems to facilitate the request and delivery of interlibrary loan and document delivery requests to students both on and off-campus students.  相似文献   

6.
BALIS馆际互借服务在制度体系构建上采取了集中式管理的模式,在业务体系构建上采取分布式服务的方式。清晰透明的过程控制保证了馆际互借服务顺利运行,有效的评估促进了馆际互借服务能力的提升,也促进了馆际互借服务质量的提高。但文献满足率低、居高不下的物流费用等限制了馆际互借服务的拓展,应在队伍建设、资源建设、系统建设、物流等方面统筹规划。  相似文献   

7.
BALIS馆际互借服务在制度体系构建上采取了集中式管理的模式,在业务体系构建上采取分布式服务的方式。清晰透明的过程控制保证了馆际互借服务顺利运行,有效的评估促进了馆际互借服务能力的提升,也促进了馆际互借服务质量的提高。但文献满足率低、居高不下的物流费用等限制了馆际互借服务的拓展,应在队伍建设、资源建设、系统建设、物流等方面统筹规划。  相似文献   

8.
An overabundance of duplicate journals without an efficient and economical method of distribution caused one library's staff to reassess traditional methods of dispersal. A simplified form for listing duplicates was devised. In conjunction with the Regional Medical Library Program and the extension program, lists of duplicates were distributed to hospital and clinical libraries. These libraries selected materials to strengthen their ability to fill information needs at the local level and to conserve RMLP support for esoteric and expensive materials. In a two-year period, 86,000 individual pieces were distributed. Some lessening of interlibrary loan requests from heavy users was documented. In an evaluation survey users expressed satisfaction with the program. The successful use of the duplicate program will lead to a further experiment--the library will attempt to fill interlibrary loan requests for common journals with hard copy rather than photocopy in a cost and time reduction effort.  相似文献   

9.
The quality of interlibrary loan services was investigated from the dyadic perspective of the library and the library customer. The study paired the use of a valid, reliable measuring instrument, SERVQUAL, with an unobtrusive approach related to 130 contrived interlibrary loan transactions in 38 large public libraries in Canada. Library measures of quality produced a fill rate of 52% and a turnaround time of 38 days. Customer expectations of quality proved higher than their perceptions of the quality of services they had received. Reliability, the dimension of quality ranked most important by customers for evaluating service quality, scored lowest in performance. Overall attitudes about the public library were higher than levels of satisfaction with interlibrary loan services. The study found a mismatch between library measures of interlibrary loan performance, based on fill rate and turnaround time, and customer measures of quality, based on disconfirmation theory.  相似文献   

10.
Providing interlibrary loan service to K–12 schools is investigated in this article. Request analysis of a university interlibrary loan service to schools is presented along with a survey of those schools’ use of the service. Results from a survey of other libraries that provide similar loan services to schools are also presented. A lengthy literature review of interlibrary loan for K–12 schools places modern offerings in an historical perspective.  相似文献   

11.
Abstract

Virginia Commonwealth University has interlibrary loan staff members who work in a variety of locations. A review of library and business management literature and an informal survey of interlibrary loan managers was conducted to assess the extent and practices for managing interlibrary loan and document delivery staff members who work in separate locations. Data was collected to highlight common problems and challenges faced by managers who deal with this situation, and to consider the best practices used by the managers. The practices of interlibrary loan managers were very similar to those of managers found in management literature, indicating that library managers, particularly in interlibrary loan, can benefit from reading business management sources regularly.  相似文献   

12.
A customer satisfaction survey was conducted at Texas A&M University Libraries to determine how we can continue to deliver the best document delivery/interlibrary loan service possible for our customers. The results confirm our excellence in delivering this popular “Get it for me” service. The findings also enable us to make some changes in our process to further improve the service.  相似文献   

13.
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14.
ABSTRACT

ARL interlibrary loan statistics and most other interlibrary loan cost studies provide only the mean and median unit cost. The author suggests that future statistical survey include marginal cost in addition to unit cost. Another important factor that is not included in the current interlibrary loan cost studies is the copyright fee, or royalty fee. When the sixth article from a journal is requested for copying by a library in the same year, a copyright fee is incurred, and it can be more than $50 per article. However, the copyright fee is not listed as a separate category in any of the current interlibrary loan cost studies. Since the copyright fee is an additional cost to the borrowing library, it is a marginal cost, not a fixed cost (such as staff salaries). Zhou's formula to include the copyright fee into the marginal cost study is presented, and the marginal analysis and the copyright fee are incorporated into the interlibrary loan cost study for the first time.  相似文献   

15.
Abstract

This article presents the results of a survey of consortial and reciprocal agreements among academic interlibrary loan departments. An electronic survey was created using SurveyMonkey software. The survey consisted of 18 questions (Appendix A). The questions covered the types of consortial agreements by geographic area, what types of items are loaned, the number of reciprocal agreements, fees for non-member libraries and resource sharing agreements that use integrated library systems. The purpose of the survey was to gather information on the various types of consortial agreements in use today in interlibrary loan departments.  相似文献   

16.
Students look to interlibrary loan (ILL) as a mechanism for acquiring textbooks. What are the students’ expectations of ILL and can ILL meet those expectations, especially given that textbooks are perceived as difficult to borrow? This article reports the findings of a survey designed to determine the expectations of students who had placed ILL requests for textbooks. By analyzing the records for those students’ requests using data from ILLiad, the degree to which students’ expectations can be met was determined. Students’ flexibility with editions provides ILL staff methods to increase fill rates and improve service.  相似文献   

17.
In June 2000, the Biomedical Library at the University of South Alabama introduced Prospero, an electronic desktop document delivery service. From June 2000 to November 2002, Prospero delivered 28% of interlibrary loan requests and 72% of document delivery requests. In November 2002, the library conducted a user satisfaction survey of the Prospero service. Forty-two surveys were used. Fifteen responses were received from affiliated faculty, staff, and students, who generally expressed satisfaction with the service. Twenty-seven responses were received from unaffiliated users, comprised of medical libraries, individual users, and businesses. Based on the survey results, the library deemed the Prospero service a success. To better support users, the library's Web page was updated to include hardware and software requirements for successful use of the Prospero service, as well as screen shots of the Prospero process.  相似文献   

18.
《图书馆管理杂志》2013,53(1-2):155-166
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19.
This article explores the implementation of special collections interlibrary loan policies and procedures at the University of South Florida (USF), focusing particularly on the development of policies related to physically loaning published materials, and traces the development of these policies through a pilot project to routinized implementation. Particular attention is paid to developing mutually beneficial workflows between special collections and interlibrary loan departments, creating transparent policies for the criteria under which requests are or are not filled, and technical considerations for implementing special collections loans. Through this case study, we highlight the potential for collaboration in the fulfillment of special deliveries.  相似文献   

20.
This study presents an examination of the annotations, comments and notes written by Interlibrary Loan Borrowing (ILLB) staff and interlibrary loan patrons. Interlibrary loan requests were submitted on index cards, and later using the electronic interlibrary loan system (ILLiad). The research attempts to determine how the interlibrary loan process was transformed from the analog-to-electronic progression. Analysis of the notes, annotations and comments on 2,000 interlibrary loan cards and 1,975 ILLiad transaction records suggests that consolidation and synthesis of different components in the interlibrary loan process has resulted in increased efficiency. Patrons using the electronic service are more motivated to communicate with ILLB Staff via the “Notes” field embedded in the interlibrary loan request submission form.  相似文献   

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