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1.
高校图书馆社会化服务模式探索 总被引：1，自引：0，他引：1
指出高校图书馆面向社会服务首先要充分考虑实际情况,以科学发展观为指导,遵循一定的原则,逐步扩展服务内容和范围。对高校图书馆社会化服务定位进行分析,认为其定位应为政府智囊团、企业情报源、社会教育中心和文化休闲中心。最后,基于服务主体和服务内容探索多种模式并存的高校图书馆社会化服务模式。 相似文献
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谈高校图书馆的社会服务 总被引：5，自引：0，他引：5
李力文 《图书馆工作与研究》2007,(6):96-98
在满足校内读者需求的同时,能否扩展服务范围,面向社会提供服务。本文作者认为高校图书馆要开展社会服务必须要清醒认识自身条件,准确定位服务方式,结合南开大学图书馆开展的服务实践进行了分析和探讨。 相似文献
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我国高校图书馆知识服务的现状不容乐观,本文分析了我国高校图书馆开展知识服务的现实环境,总结了已有的一些知识服务模式的特征、优缺点和适用范围,并指出高校图书馆要根据高校定位、用户群特征等实际情况,探索合适的知识服务模式。 相似文献
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在高等教育大众化推进过程中,大学图书馆要围绕"教书育人"的主题,格外重视服务功能的实现。它不仅影响大学科研教学的整体效益和各类优异人才的培养,更影响大学的知识管理走上一个新的台阶。为此,要系统定位,解放思想,对接学生,夯实服务基础,优化服务职能,以实现服务目标。 相似文献
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公共图书馆服务社区文化建设,要克服基础薄弱、投入不足等诸多困难,正确把握自身功能和服务定位,科学规划服务的总体框架和实践途径,搭建优质平台,提供个性化服务,引入新媒体,建立社区服务网络,打造特色服务品牌,推动社区文化建设不断迈向更高水平。 相似文献
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新信息环境下图书馆服务的深化拓展 总被引：7，自引：0，他引：7
本文论述了图书馆在新的信息环境下的定位依然是服务，提出图书馆服务工作要深化拓展，改革传统服务的弊端，走以用户为中心，提供个人化、电子化、虚拟化、网络化、深层次的信息服务的发展之路。 相似文献
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对公共图书馆如何进行品牌服务建设进行了研究。公共图书馆之所以要创建服务品牌,是自身发展的需要,是广大用户获取文献信息的需要。公共图书馆创建服务品牌的方式,一要加强特色文献信息资源建设,二要集中优势资源、创新服务项目,三要推进个性化服务。公共图书馆创新服务品牌的保证措施是,要树立品牌服务理念,要正确定位服务品牌,要提高工作人员的服务能力。 相似文献
8.
论现代高校图书馆信息服务创新 总被引：1，自引：0，他引：1
罗跃娣 《大学图书情报学刊》2007,25(4):55-58
网络时代要求高校图书馆对信息服务进行重新定位,要创新服务理念,构建现代图书馆信息服务创新体系,即资源服务以人为本,创新教育服务模式,提供一站式集成信息服务,构建参考咨询知识管理的服务模式等。 相似文献
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做好读服务工作首先必须树立正确的读服务理念。在计算机网络技术被广播应用、图书馆读服务工作已经基本上实现自动化的背景下,读服务工作的重新定位和重新设计尤显重要高校图书馆首先应将工作人员定位为“服务人员”,在注重与读交流的前提下开展“学术性”服务工作;应树立“让读都能成为作”、“做读之友、建读之家”、“图书馆是校园化中心”、“主动参与读的阅读计划”等读服务新理念。 相似文献
11.
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2013,45(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
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我国高校图书馆实时咨询在服务内容、服务时间、服务对象及服务主体方面都发生了深刻的变化,图书馆实时咨询服务与网络搜索引擎互动问答服务比较,既有优势,也有劣势,图书馆应树立竞争意识和危机意识,依靠馆藏资源优势和人才优势,立足学校,走向社会,在竞争中寻求实时咨询服务发展的方向。 相似文献
13.
Factors affecting customer relationship management practices in Thai academic libraries 总被引：1，自引：0，他引：1
Piyawan Siriprasoetsin Kulthida Tuamsuk Cholabhat Vongprasert 《International Information and Library Review》2011,(4):221-229
This study investigates and analyzes the factors affecting customer relationship management (CRM) practices in Thai academic libraries. The research conceptual framework focuses on factors affecting CRM practices was developed using Combe (2004)’s study on assessing CRM strategies. Mixed methods, qualitative, and quantitative approaches were used as a research methodology. Data was collected by using the interview and survey techniques with the administrators, staff and customers of six selected academic libraries in Thailand. Analysis of the data was done by using Pearson’s correlation coefficient, factor analysis, and multiple regression analysis. The results of the study show that factors that have statistically significant impact on CRM practices in Thai academic libraries at 0.05 level were: (1) the knowledge and understanding of CRM of library staff and leadership of library administrators (Beta = 0.762), (2) organizational culture and communication (Beta = 0.323), (3) customer management processes (Beta = 0.318), (4) technology for supporting customer management (Beta = 0.208), and (5) channels for library services and communications (Beta = 0.150). The knowledge and understanding of CRM of library staff and leadership of library administrators which include the perception and awareness of service quality focusing on customer relationship is a key to library success. Important factors also include the acceptance and support of the use of CRM in the library, the clear vision and mission about using CRM in the library strategic plan, the knowledge and understanding of library staff on CRM processes, customer characteristics, and behaviors. The organizational culture and communication factors involve the creation of the CRM cultures of working in the library, good teamwork, cooperative and clear working agreements, clear roles and responsibilities, good communication between library staff, cross library functional integration, and performance evaluation and development. The customer management processes factor includes recording and registration of customer profiles, customer analysis and classification, services to individual customers, services to expected customers, and continual customer interactions. The technology for supporting CRM factors includes communication technology, information technology, and operations support technology. The channels for library services and communications factors can be direct channels, such as a service counter and self-circulation service, and indirect channels such as telephone, call center, email, personal web, library web, and social networking technology. Suggestions for academic libraries on the development and implementation of CRM in libraries are: (1) CRM must be included in the library strategic plan; (2) CRM must be a key strategy for the improvement of library service quality; (3) library administrators must have strong leadership for achieving the effectiveness of CRM practices in the library; (4) library staff must have good knowledge and understanding of CRM and its link to the library service quality improvement; (5) the working cultures for CRM effectiveness such as teamwork, cross functional work, and good communication between staff must be encouraged and practiced in the library; and (6) technology must be fully supported for CRM in the library. 相似文献
14.
合并学校图书馆服务布局整合探讨 总被引：4，自引：0，他引：4
在合并高校中,原各校图书馆办馆理念、馆舍情况各异,服务布局就更加多样.图书馆合并后必须通过重新整合服务布局和资源有效配置才能达到提高管理效率和办馆效益的目的,才能充分发挥丰富馆藏资源的作用.作者结合本馆实际探讨了合并高校如何通过图书馆服务布局整合提高图书馆服务功能、办馆效益. 相似文献
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城市图书馆对城市的现代化建设发挥着不容忽视的促进作用。大城市图书馆是全国公共图书馆的排头兵,在我国公共图书馆事业发展中占据重要地位。大城市图书馆要进一步加大文献信息资源共建共享力度,加快数字图书馆建设,加强培训工作,策划重大项目,充分发挥其在事业发展中的带动作用。要将公共图书馆建设纳入到城市规划之中,加快形成覆盖全社会的图书馆服务网络,建设传输快捷的数字图书馆服务网络,改善事业发展的政策环境,进一步发挥大城市示范作用。 相似文献
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城市图书馆对城市的现代化建设发挥着不容忽视的促进作用。大城市图书馆是全国公共图书馆的排头兵,在我国公共图书馆事业发展中占据重要地位。大城市图书馆要进一步加大文献信息资源共建共享力度,加快数字图书馆建设,加强培训工作,策划重大项目,充分发挥其在事业发展中的带动作用。要将公共图书馆建设纳入到城市规划之中,加快形成覆盖全社会的图书馆服务网络,建设传输快捷的数字图书馆服务网络,改善事业发展的政策环境,进一步发挥大城市示范作用。 相似文献
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社区图书馆建设在公共文化服务体系中占据不可替代的地位。公共文化服务体系中的社区图书馆建设存在缺乏完善的理论指导、发展不平衡、不能有效融入公共文化服务体系等问题。加强公共文化服务体系中社区图书馆建设,就应加强社区图书馆的理论建设、重视对社区图书馆建设的调研、完善社区图书馆的建设模式、增强社区图书馆自我发展能力、提高社区图书馆的公共文化服务水平,以及加强同其它公共文化服务子系统的联系。 相似文献
19.
本科生对高校图书馆的需求具有内容差异性和年级差异性,接受图书馆学的教育与培训较少,利用能力较低,没有很好地实现图书馆权益,存在权益不平等问题;利用频度较低,利用范围较窄,利用深度较浅;对图书馆资源建设和利用条件评价一般,对图书馆员的管理服务工作评价较高。本科生、高校图书馆、社会团体及国家均应结合实际采取相应措施,促进本科生更有效地利用高校图书馆。 相似文献
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《The Reference Librarian》2013,54(79-80):163-181
Summary This article explores the opportunities that real-time digital reference service can offer to a variety of library settings from the independent public library to the large multi-campus university or the multi-national corporation. There are many occasions when a real-time digital reference service will be the optimal solution for a portion of a library's reference service. The authors' goal is to offer their original ideas, and examples from the literature, that will stimulate thought about real-time digital reference services that could be offered by your libraries. The numerous ideas and examples should provide the reader with workable methods for extending the reach of reference service to under-served populations. 相似文献