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1.
《Government Information Quarterly》2018,35(1):109-122
Despite the expectation that social media use in the public sector contributes to enhancing government responsiveness to citizens, few empirical studies exist on whether social media use actually leads to more responsive public administration in practice and how social media are used by governments to build citizen-centric governance. The purpose of this study is to examine what roles are played by mayors and public officials in social media networks to increase government responsiveness. Thus, we adopt social network analysis (SNA) to the Twitter network of public services as well as carry out a case study on interactions among the mayor, local government, and citizens via Twitter in Seoul, Korea. The research findings show that the mayor of Seoul plays the most important role as a bridging hub in the Twitter network. Specifically, the mayor serves as a bridge between different clusters of citizens and public officials as well as a hub for the most connected users in the network. The mayor's role as a bridging hub in the Twitter network contributes to enhancing government responsiveness by making possible to overcome the disconnection between citizens and the local government, and information asymmetry among the mayor, public officials, and citizens. 相似文献
2.
Melinda R. Weathers 《Qualitative Research Reports in Communication》2016,17(1):60-67
Domestic violence is a serious public health issue in the United States. In the digital age, social media platforms like Twitter provide users with the opportunity to anonymously share short, 140-character narratives. Following the Ray Rice domestic violence scandal, thousands of women took to Twitter to share their abuse stories using the hashtag #WhyIStayed. Building on existing domestic violence research, we conduct what is, to our knowledge, the first assessment of women utilizing Twitter to share their lived experiences with abusive relationships and reasons for staying. Findings revealed four themes: (lack of) resources, responsibility for abuse, fear, and gender-linked power. The results suggest that Twitter functions as a space where women can share lived experiences about domestic violence, which then fosters discussion about a stigmatized topic. Thus, Twitter functions as a connective mechanism where women can understand the lived experiences of domestic violence and access a large community where information and support can be exchanged. 相似文献
3.
Abbey Blake Levenshus 《Journal of Applied Communication Research》2016,44(2):174-193
Governments are increasing digital communication with citizens, yet little is known about how the public sector influences communicators’ daily social media activities. This ethnographic study uses interviews, documents, and participant observation to offer a rare emic view of the US Coast Guard (USCG) social media program. Breaking up the monolithic public sector communication context, influences on social media communication were nested within five contexts: organization, military, parent agency, federal government, and the US public sector. By observing how the contexts and related attributes influence personnel and the program, the study provides insights related to social media communication processes rather than merely content products. Findings extend theoretical and practical applications by identifying enablers and challenges to government social media communication within an applied context. USCG's culture and history of transparency and engagement drive the strategy, while resource constraints and a devaluing of social media within the decentralized organization constrain program effectiveness and real-time engagement. 相似文献
4.
In 2009, the departments in the executive branch of the U.S. federal government received the presidential marching order to “harness new technologies” in order to become more transparent, collaborative and participatory. Given this mandate, this article sets out to provide insights from qualitative interviews with social media directors to understand the factors that influence internal adoption decisions to use social media applications, such as Facebook, Twitter, or blogs. Three distinct factors influence the adoption decisions of social media directors: information about best practices in their informal network of peers, passive observations of perceived best practices in the public and private sector, and “market-driven” citizen behavior. The resulting adoption tactics include: (1) representation, (2) engagement, and (3) networking. The findings point to the need for higher degrees of formalized knowledge sharing when it comes to disruptive technology innovations such as social media use in highly bureaucratic communication environments. Recommendations based on the lessons learned are provided for practitioners and social media researchers to develop social media tactics for different organizational purposes in government. 相似文献
5.
Alexandria S. Jenkins Joseph P. Mazer 《Qualitative Research Reports in Communication》2018,19(1):9-17
Sexual assault affects hundreds of thousands of Americans each year. Social media platforms such as Twitter allow users to anonymously share 140-character messages that serve to convey information and foster a supportive community. Following the release of a 2005 video that captured then Republican presidential candidate Donald Trump bragging in vulgar terms about kissing, groping, and trying to have sex with women, women took to Twitter to share their personal stories of sexual assault using the hashtag #NotOkay. The present study examines 1,091 tweets from women who shared their lived experiences with sexual assault. Findings revealed four themes: characteristics of sexual assault, relationship to perpetrator, public vs. private locations, and action and consequence. The results highlight Twitter as a venue for women to share their lived experiences with sexual assault. 相似文献
6.
Eric S. Zeemering 《Government Information Quarterly》2021,38(1):101539
The organization of city government into specialized departments allows cities to accomplish an array of service delivery tasks. Government reformers argue this fragmentation creates coordination challenges when problems spillover the lines of specialized agencies. Functional fragmentation also poses coordination challenges for government communication with the public through social media. The global SARS-CoV-2 pandemic and COVID-19 disease provide an opportunity to investigate the consequences of functional fragmentation in city government for social media communication about public health and pandemic response. A comparative case analysis of three cities using data from city agency Twitter accounts and key informant interviews demonstrates the consequences of fragmentation for internal coordination, as well as public outreach. The experiences of Atlanta, San Francisco, and Washington, DC in the early days of the pandemic provide pragmatic insights for city officials and illustrate the theoretical importance of giving attention to whole of government approaches to city social media communication. 相似文献
7.
Rita Marchetti 《Journalism Practice》2016,10(5):626-644
By analyzing all of the keywords and hashtags that became Trending Topics (TTs) in the Italian Twittersphere during both an electoral period and a non-electoral period, we evaluated what Italian Twitter users discussed. We found that topics about actors and issues in the entertainment field (e.g., singers, Hollywood stars and television stars) drive Italian discussions and that the political sphere is a secondary topic that elicits minor arguments within users’ conversations. However, we believe that even this low level of discussion about politics was able to influence the public agenda, thanks to the advent of a hybrid media system in Italy. In fact, Italian print media and television constantly covered the individual tweets or hashtags of a niche of citizens who were discussing politics on Twitter. Television, a part of the Italian media system that is highly consumed by the public, is also a primary factor in determining the appearance of a specific actor or issue on the TT list. Furthermore, we empirically confirmed the logic of breaking news events on Twitter, a microblogging site that primarily focuses on exceptional occurrences. 相似文献
8.
《Government Information Quarterly》2020,37(3):101484
Social media enables public sector organizations to connect with citizens. Next to this, it can help organizations provide more detailed and useful information. But to what extent is social media used by local governments for interaction purposes, and what factors influence this? In this article, we study how Dutch local governments use Twitter for interaction, linking this to political, institutional, and socio-economic determinants. We find that politically fragmented municipalities use Twitter more for interaction, suggesting that political multiplicity forms a stimulus for more online engagement. Moreover, municipalities that have a Twitter account for a longer time make more advanced use of its functions, implying that municipalities with longer experience are better acquainted with a platform's strengths and weaknesses. Finally, municipalities with a higher presence of people in the age group 20–65 as well as municipalities with more higher-educated people use their social media more for interaction. The same counts for municipalities with more ICT workers. 相似文献
9.
Maria Gintova 《Government Information Quarterly》2019,36(4):101388
Social media is being adopted at a rapid pace by governments around world and across different levels of government. In Canada, federal, provincial and municipal governments created social media accounts in 2000s and are now using them to interact with the public. Studies to date, however, focus primarily on social media strategies and practices of government agencies while government social media users' behaviors and perspectives remain understudied. This study analyzes experiences of government social media users and how they interact on Twitter and Facebook accounts maintained by a Canadian federal government agency – Immigration, Refugees and Citizenship Canada (IRCC). It also explores why users chose to interact on social media as well as their perspectives. The findings suggest that Canadian immigration agencies are using social media as a customer services tool, and migrant social media users are turning to government social media to hear directly from the government agencies and are expecting personalized answers. 相似文献
10.
On November 30, 2014, five African American St. Louis Rams players locked hands and displayed a “hands-up” gesture during player introductions in response to racial tensions in Ferguson, Missouri, emanating from the Michael Brown case. This act generated significant media attention and prompted discussions via Facebook and Twitter. Two notable venues on social media for these conversations were the “Boycott the St. Louis Rams” Facebook page and the Twitter hashtag #BoycottRams. A thematic analysis of 1,019 user-generated Facebook comments and 452 tweets was conducted through the lens of social identity threat management. Six primary themes emerged: (a) renouncing fandom, (b) punishment commentary, (c) racial commentary, (d) general criticism, (e) attacking other group members, and (f) presenting the “facts” of the case. The results suggest that social media sites such as Facebook and Twitter serve as forums where group members discuss and debate challenges to group values and promote action steps that can mitigate social identity threats. This form of protest holds implications for minority athletes’ activism efforts and sport organization administrators. 相似文献
11.
Hisham M. Abdelsalam Christopher G. Reddick Sara Gamal Abdulrahamn Al-shaar 《Government Information Quarterly》2013
This paper examines the presence, usage, and effectiveness of Egyptian government social media websites. The adoption of social media technology provides an illustration of the application of New Public Service (NPS) theory to public administration. The first phase of this study examined the presence of social media applications on these government websites. The second phase analyzed the use of Facebook by governmental entities in Egypt. The use of Facebook, Twitter, and YouTube were the top social media applications in Egyptian government websites, which is consistent with other government surveys of social media found in developed countries. In terms of effectiveness of these social media websites, they were used mainly to post information, with very little two-way interaction between citizens and government. The analysis in this paper shows that social media in Egypt is not much in line with the NPS theory. 相似文献
12.
《Government Information Quarterly》2022,39(2):101675
Open Government Data (OGD) ecosystems are composed of public, private and non-profit actors playing specific roles related to the availability and use of publicly accessible government information. The literature considers the presence of healthy ecosystems as crucial for effective use of OGD, with positive effects on democracy, policy effectiveness, and economic development. This paper employs the Exponential Random Graph model (ERGM) technique to empirically explore relations among the actors of an OGD ecosystem for public participation in the context of the European Policy in Italy. The models estimate the likelihood of an ecosystem connection between actors as documented online via Twitter, by considering the type of actor - namely government organizations, user communities, NGOs and the media - and their locations. The analysis showed that governmental organizations as data providers and intermediaries play a crucial role in disseminating OGD and facilitating their use by local communities. Government organizations as policy makers were much less active. In addition, NGOs and the media were less disposed than government actors to serve as data intermediaries and less likely than local communities to engage in policy deliberation. These patterns suggest that the nature and level of engagement by various actors may be influenced by their interest in the specific purpose of the ecosystem. Finally, co-location is a powerful predictor of the creation of new connections among actors of all kinds, demonstrating that effective local data use can be enabled and encouraged by national data provision. 相似文献
13.
In this article we explore the use of the #SaveDonbassPeople hashtag in the context of an online protest campaign against the military operation in Eastern Ukraine. The campaign was initiated by anti-government activists, but soon became contested by supporters of the Ukrainian government, turning Twitter into an online battleground. Our findings suggest that in the course of the campaign, Twitter was predominantly used as a propaganda outlet to broadcast opposing views on the ongoing conflict. 相似文献
14.
《Government Information Quarterly》2018,35(2):210-222
This research investigates the communication behavior and engagement strategies in the bilateral use of social media between law enforcement agencies and the communities they serve. It advances existing work by studying municipal level government actors in a new communications environment where social media now play an important part. Grounded in agenda setting theory, our analysis identifies police departments' social media issue priorities, analyzes the responses of their audiences to those communications, and directly compares followers' own conversation priorities with the police agenda. Our data set includes all the content from the Facebook and Twitter accounts of five similarly sized and demographically situated police departments in the U.S., plus all the tweets and posts from the followers or friends responding to those accounts over a 90-day period. We performed both manual coding and machine cluster analysis to elicit major threads of conversation. In addition to the data analytics, we conducted interviews with the five police departments to understand the similarities and differences in agenda priorities resulting from their social media goals and use.The study shows the priorities that comprise the police agenda, identifies both similarities and differences in what their audiences communicate among themselves about most frequently in the public safety domain relative to the police agenda, and finds evidence of positive response from the public to some of the agenda priorities communicated by the police. Our data also reveal that police are using social media interactively, which could, over time, advance community policing goals. The paper concludes by considering the implications of these findings for law enforcement and community policing and suggests directions for future research on agenda setting in this new media environment. 相似文献
15.
《Government Information Quarterly》2022,39(3):101709
Experts claim that the world is increasingly polarized by emerging social media platforms. The political actors amplify the polarization through their agents' user-generated content. The extreme political ideologies sway the people sitting on the fence on these social media platforms. Using tweets on a recent policy change on identity in India, the present study seeks to perform a scientific analysis of the polarization of the debates within ordinary citizens' groups from a theoretical lens. We further highlight some of the crucial trends that triggered these polarized discussions in general. Through the lens of Echo chambers and Herd behavior, this study provides valuable insights surrounding the influencers and individuals involved in this discussion where the polarization of preferences is witnessed. Proposing a novel design of a root-level influencer, this study establishes them as polarization actors on a social media platform (Twitter). Through various engagement metrics, we also identify the role of targeted communication (hashtags) and similarity in the users' discussion across the political domain as potential behavioral explanations for opinion polarization on Twitter. 相似文献
16.
J. Ignacio Criado Rodrigo Sandoval-Almazan J. Ramon Gil-Garcia 《Government Information Quarterly》2013
Social media in government is becoming one of the major trends in Electronic Government (e-government) research and practice worldwide. During the last few years, several authors have addressed the potential of social media for the innovation of public sector organizations. Most of these contributions have focused on the technical dimensions of social media, while other aspects have not attracted equal attention. In contrast, this introductory article interrogates the role of social media in the basic areas of e-government: government information flows and the availability of government information; the use of information technology to create and provide innovative government services; the impact of information technology on the relationships between the governed and those governing; and the increasing importance of information policies and information technologies for democratic practices. Accordingly, the next few pages propose and develop three dimensions of social media in government: tools, goals, and topics. We think that these dimensions could help to better understand the use of social media in government settings. Then, after a brief review of current trends in social media and government research, we present the articles included in this special issue. Finally, we present some practical lessons and suggest ideas for future research. This special issue could be seen as a starting point for the development of innovation through social media in public administrations around the world. 相似文献
17.
《Government Information Quarterly》2020,37(1):101420
Increased attention to and scrutiny of fatal police shootings across the U.S. is often credited to the rise of social media sites such as Facebook and Twitter, which provide a platform for citizens to publicly engage with police agencies. On its face, this type of citizen engagement appears to realize the promise of social media in the public sector to increase agency accountability, transparency, and legitimacy. However, research suggests that police agencies primarily use social media as a way to manage their public image, rather than for citizen engagement. In addition, the degree to which citizens use social media to hold police agencies accountable is unclear. We examined both sides by analyzing the emotional tone (sentiment) of over 350,000 police agency Facebook posts and user comments after a fatal officer-involved shooting of a citizen in 2016. On average, police agency posts were decidedly neutral in tone and did not change in the post-shooting time period, suggesting they did not post more positive content after the shooting in an attempt to bolster their public image. While user comments were more negative compared to pre-shooting levels, on average, the magnitude of the change was small, essentially neutral, and increased almost to pre-shooting levels very quickly. We also found small differences in user comment sentiment based on the race and armed status of the victim, but not in the expected direction. The findings provide evidence about how police agencies and users react to a police shooting on Facebook and raises critical questions about the ability of social media to serve as a meaningful tool for citizen engagement and accountability. 相似文献
18.
《Government Information Quarterly》2021,38(4):101597
Evidence from literature reveals that good governance practices influence citizens' attitudes and behaviours towards the government. Therefore, grounded on the good governance theory, the current study aimed to empirically examine how good governance practices promote public trust with the underlying mechanism of perceived government response on COVID-19 (PGRC) and moderating role of government agency's provision of quality information on social media (GQS). The data was collected from 491 followers of the Facebook account, Instagram, and Twitter pages of a government news agency, i.e., Associated Press of Pakistan and were analyzed using measurement and structural model by employing SmartPls 3.3.0. The results revealed a direct and indirect association of good governance practices with the public's trust in government via PGRC as mediator. Likewise, results showed that GQS interacts with PGRC and augments public trust in government. This study tried to contribute to the body of knowledge while addressing the gap related to the dearth of literature regarding government use of ICT during the COVID-19 pandemic to harvest benefits from social media while communicating with citizens on a larger scale. Moreover, the current study offers valuable practical and strategical recommendations to agencies and policymakers. 相似文献
19.
Leticia Bode 《Mass Communication and Society》2016,19(1):24-48
Although literature about the relationship between social media and political behaviors has expanded in recent years, little is known about the roles of social media as a source of political information. To fill this gap, this article considers the question of whether and to what extent learning political information occurs via Facebook and Twitter. Theory suggests that social media may play a significant role in the learning of political information within the modern media environment. Making use of a combination of experimental and survey-based studies, the data suggest that the potential for users to learn political information from social media exists but is not always realized within the general population. 相似文献
20.
Social media use by government: From the routine to the critical 总被引：1，自引：0，他引：1
Andrea L. Kavanaugh Edward A. Fox Steven D. Sheetz Seungwon Yang Lin Tzy Li Donald J. Shoemaker Apostol Natsev Lexing Xie 《Government Information Quarterly》2012
Social media and online services with user-generated content (e.g., Twitter, Facebook, Flickr, YouTube) have made a staggering amount of information (and misinformation) available. Government officials seek to leverage these resources to improve services and communication with citizens. Significant potential exists to identify issues in real time, so emergency managers can monitor and respond to issues concerning public safety. Yet, the sheer volume of social data streams generates substantial noise that must be filtered in order to detect meaningful patterns and trends. Important events can then be identified as spikes in activity, while event meaning and consequences can be deciphered by tracking changes in content and public sentiment. This paper presents findings from a exploratory study we conducted between June and December 2010 with government officials in Arlington, VA (and the greater National Capitol Region around Washington, D.C.), with the broad goal of understanding social media use by government officials as well as community organizations, businesses, and the public at large. A key objective was also to understand social media use specifically for managing crisis situations from the routine (e.g., traffic, weather crises) to the critical (e.g., earthquakes, floods). 相似文献