共查询到20条相似文献，搜索用时 26 毫秒
1.
Julia McKenna 《Journal Of Access Services》2020,17(2):74-82
AbstractStudent employees are an invaluable asset to academic libraries. They supplement limited professional staffing, allow for students to engage with their academic community, and give work opportunities to those currently enrolled in school. This article reviews several practical ways to train library student workers that both minimizes hands-on staff time and allows for high customer service and student employee success. Best practices include (a) a student worker training assessment, (b) explicit student worker policies, (c) an annual mandatory training session, (d) online training, (e) a focus on student worker retention, and (f) unique student worker roles. 相似文献
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Comprehensive assessments have shown that academic library users prefer a welcoming environment that provides the opportunity for self-sufficiency. Libraries need to meet these expectations and improve the quality of library reference by creating a comprehensive training program for librarians, staff, and students. This article will review standards for reference training in academic libraries with a focus on one-desk service points and consider best practices for planning, implementing, and assessing training programs for staff, students, and librarians. 相似文献
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《Journal Of Access Services》2013,10(4):97-102
Abstract Like most academic libraries, Purdue University Calumet depends heavily on student workers for its daily operations. After the investment of time and effort involved in training student workers, it is important to retain them from one year to the next. This case study examines training procedures that are designed to cultivate a sense of mutual respect between library staff and student workers, with the goal of keeping those whose skills and work experience prove valuable. A training program developed with retention as a goal yields benefits to the student and the library. It can also be a recruitment tool for the profession. 相似文献
4.
Jamie P. Kohler 《College & Undergraduate Libraries》2016,23(4):363-380
Student employees are often the first people patrons contact when they enter an academic library, and thus their knowledge level and service skills are crucial to academic library success. This article presents a case study of the job-related knowledge and customer service skills of undergraduate student employees in a small liberal arts college after the implementation of a training program more focused on patron service. Both successes and failures are discussed. 相似文献
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从图书馆和勤工助学学生两个角度,分析目前高校图书馆勤工助学工作中培训不到位的原因,论述了进行勤工助学培训的必要性。在此基础上,着重阐述了勤工助学学生培训的主要内容和培训的主要环节。培训内容主要包括图书馆职业道德培训、图书馆基本业务培训和岗位技能培训三个部分,培训环节主要涉及培训策划、培训实施、培训效果考察等,并提出了勤工助学学生培训中需要注意的其他问题。 相似文献
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Many academic libraries rely on a student workforce for everyday operations, interacting with patrons, and assistance with larger projects. Training these students for such multifaceted and customer-service-focused positions can be a challenge. This article traces an overhaul of training procedures made during the transition to a centralized, services desk workflow. All aspects of training a large student workforce, from planning and presentation to assessment, are outlined. Interactive group sessions and peer-to-peer reinforcement of procedures have proven to be most effective in training student workers for varied roles in an academic library. 相似文献
7.
Alison Circle 《Public Library Quarterly》2013,32(4):356-374
ABSTRACTPublic libraries today are gingerly stepping into the emerging philosophy among successful businesses around the world: customer experience. Libraries are hiring staff with “customer experience” in their title, others are curious and want to learn more. Most of the resources currently available to libraries hoping to get started take a corporate approach particularly as it impacts financial success. The bottom line is that all of us are in the customer experience business, whether we know it or not. It goes to the heart of everything we do – how staff interact with the public and each other, the value libraries provide to a community, even the cleanliness of the restrooms. Additionally, many of those companies that library users experience in their daily lives – health care, insurance, retail – have already jumped on the customer experience bandwagon, overall raising the public’s expectation of what they should experience in libraries. How and where to start? How does a library build a road map to develop a customer experience philosophy and culture, which staff will embrace and support? When building a new library how do you design that building using a customer experience lens? Columbus Metropolitan Library has spent the last 5 years mapping out a customer experience practice, which includes staff training, journey mapping, customer insights, customer engagement training, and library design. 相似文献
8.
简要介绍了勤工助学的发展史,从学生、图书馆和学校三方面分析了基于能力本位的图书馆勤工助学意义,并探讨了如何构建基于能力本位的图书馆勤工助学岗位。 相似文献
9.
试论图书馆勤工俭学工作的制度化建设 总被引：1，自引：0，他引：1
高校图书馆勤工俭学队伍已经是图书馆工作中一支不可缺少的队伍。这支队伍的制度化建设,既有利于图书馆管理和服务升级,又有利于勤工俭学学生自身的发展。本文从图书馆招聘,工作安排和组织管理上探讨制度化建设的具体内容和要求,以求加强勤工俭学队伍的建设,更好地满足图书馆建设的需求,做好图书馆各项服务工作。 相似文献
10.
高校图书馆硕士点集中诞生于21世纪初,经过10年的探索和创新,图书馆硕士点克服生源缺乏、师资不足和没有培养经验等困难,初步形成特色鲜明的培养模式。山东理工大学图书馆情报学硕士点利用多学科招生、聘请兼职教授、建立联合培养基地的办法,培养出具有复合知识结构和综合应用能力的研究生,多项指标列校内学科点前茅。然而,高校图书馆硕士点仍受到种种因素制约,未来的定位取决于继续改革。 相似文献
11.
ABSTRACTThis article examines a collaboration between academic librarians and campus IT to provide library training and assessment for computer lab consultants who work in the library. Pre- and post-tests were used to gauge lab consultants’ ability to answer frequently asked library questions using online guides. This research project also served as a pilot for collaborations between the library's Coordinator of Outreach and Peer Learning and supervisors of student workers in the library. 相似文献
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Holly Thompson 《Medical reference services quarterly》2018,37(1):97-104
The National Institutes of Health (NIH) library instruction program provides training services to staff, clinicians, and researchers across NIH and several Department of Health and Human Services (HHS) operating divisions. The audience, training needs, and training topics are diverse and constantly changing. The NIH library has developed several new services and class topics to meet the needs of its NIH and HHS communities. Context, strategies, and future directions for the NIH library instruction program are described. 相似文献
14.
《Public Services Quarterly》2013,9(2-3):69-84
Abstract At Valparaiso University's main library, the Christopher Center for Library and Information Resources (formerly the Moellering Library), student employees are an integral part of day-to-day operations. Students work at the reference desk and must be able to handle reference questions. Since the fall 2000 semester, the Reference Services Librarian has been creating a training program for the student assistants, consisting of an initial training period and a series of quizzes combined with review sessions. Student assistants are also indispensable in Instruction Services. These students are charged with library web site and instruction materials' updates. Methods, lessons learned throughout the process, and quiz questions are used to illustrate the development of the training program. Student performance evaluations and feedback are positive. 相似文献
15.
Kimberly Posin Chan Jaimie Beth Colvin Marc Vinyard Claire Leach Mary Ann Naumann Paul Stenis 《图书馆管理杂志》2015,55(4):278-301
The authors discuss methods and challenges of supporting branch academic libraries overseas that are not staffed onsite by librarians or permanent staff. The authors present their two-pronged approach of creating a virtual presence carefully customized to the needs of the students studying abroad along with specially and highly trained student workers. The new program, grounded partly in theories from education and business management, is shown to have substantially improved both library services for our study abroad students as well as library student workers’ performance. 相似文献
16.
[目的/意义] 针对当前高校图书馆学科馆员人力资源缺乏,难以在院系广泛开展“嵌入科研,深入课题”的学科服务困境,探索利用研究生（博士、硕士）兼职参与学科服务,协助或替代学科馆员到院系开展学科服务的新模式。[方法/过程] 以华南农业大学图书馆学科服务实践为例,介绍针对兼职学科馆员的队伍建设、管理模式,探讨其在院系进行学科服务的实践效果。[结果/结论] 结果表明,研究生兼职参与学科服务,可实现图书馆资源宣传和信息专题培训的大范围“入院（学院）、进室（实验室）、到组（课题组）”,针对院系科研人员的信息服务实现了研究生对导师（或课题组）个性化的贴身服务。基于兼职学科馆员的学科服务新模式改变了单靠图书馆力量开展学科服务的现状,缓解了图书馆有限的人力资源在院系广泛开展深度学科服务举步维艰的困境,为同类图书馆进一步开展广泛、深入的学科服务提供了一个高素质人力资源利用的新思路。 相似文献
17.
This case study describes the development and implementation of a home-grown internal training program to teach the reference staff at a U.S. federal government library a new process for obtaining research materials that are not owned through alternative means rather than through the traditional interlibrary loan. Proficiency in the new process and increased use of existing resources were goals of the program. Included are the activities related to planning, logistics, success indicators, and lessons learned in the development and delivery of the in-house training program. 相似文献
18.
《College & Undergraduate Libraries》2013,20(1):11-24
Abstract Fulfilling the “promise inherent in the student workforce” (Burrows 1995, 85) must be a collaborative effort involving the Library administration, Circulation staff, Reference librarians, and the students themselves. Advances in library technologies have dramatically changed the way that libraries do business. Just as access to Internet resources has widened the sphere of the Reference librarian, automation has expanded the role of the Circulation desk assistant in filling the information needs of library users. Library policy and training of student desk assistants must reflect the evolving electronic environment. 相似文献
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Kathryn Barrett Amy Greenberg 《Journal of Library & Information Services in Distance Learning》2018,12(3-4):101-119
Student workers are a well-established component of academic library operations. Recently, their traditional role has expanded to include responsibilities that were previously assigned to librarians, including in-person and virtual reference support. This trend has raised concerns about service quality and highlighted the importance of adequate training and evaluation for student employees. This case study outlines the training and assessment program for student employees working on Ask a Librarian, an academic consortial chat reference service in Ontario, Canada. Evaluations indicate that student assistants are less formal in their communication style, do not consistently perform a thorough reference interview, and deviate from some Reference and User Services Association (RUSA) best practices. However, students are consistently rated very highly by users in exit surveys. With a training program that addresses communication, in-depth reference interview techniques, and consistent follow-up and assessment, students are a viable option for staffing chat and can meet high service quality standards for reference service. 相似文献